Address: | 13550 SW 120th St, Miami, FL 33186, USA |
Phone: | +1 305-251-7570 |
Site: | tropicalsmoothie.com |
Rating: | 4 |
Working: | 8:30AM–10PM 8:30AM–10PM 8:30AM–10PM 8:30AM–10PM 8:30AM–10PM 9AM–8PM 9AM–8PM |
MA
Mark Wilkinson
Three times i have been. Three times i have waited and waited and waited for my order only to eventually ask. Three times the order has been forgotten in the kitchen. Last time i ordered to go and told the staff i would be back to pick up. 30 mins later expecting my smoothie and Thai chicken to be ready when i arrived back. Smoothies were ready.... they apologized that they had forgotten the thai chicken. I had to wait another 5 mins. .....if the people in the back spent more time concentrating rather than talking about what they are going to do later i would have been a happy customer. 3 strikes and out! Food was good
PA
Paola Gutierrez
I asked for caribbean luau, no meat, extra tofu. The girl looked confused, took a while to put the order in. When she said the usual price i asked, "with the extra tofu charge?" She stuttered, said theres no button for it so she wrote a note.. Which meant, she didnt know how to. I got a completely different order, and about 3 little pieces of tofu. I shouldve said something but i just took a couple bites and was so annoyed, i threw it away and left. At least it was only $4 but tip to that cashier: if you dont know what youre doing, ask for help
CH
Christopher Acosta
Tropical Smoothie is usually pretty great on its own but the owner of this location is amazing. If I am not mistaken, his name is Brad and he is the most attentive owner I have ever seen. He will go to every single customer in a lobby and ask them about their experience all while cleaning up as well. Great management goes a long way. I will say that sometimes the wait time gets long but considering that the food is made fresh by hand and always comes out delicious, I can overlook that when I am not limited on time.
KA
Karim Sheikh
Tropical Smoothie Café has appealed to me ever since a friend had me try it. I love that the location is set near me, the clean, vibrant, welcoming atmosphere and of course the great taste. Ive been to the other one at FIU but this one is better by a long shot. Lastly, I was amazed how courteous and friendly the employees and owner/manager is. I even had a pleasant conversation with him and remarked to him how satisfied I was during my visit. They will see much more of me in the future! Highly recommended
AM
Amber C
Horrible experience... TWICE. First visit the food took forever to come out, I only have 1 hour for lunch so I was extremely rushed. After a few months my co-workers and I decided to give it another try but this time we ordered ahead... When we arrived they couldnt find our order. After telling them again what we ordered we sat and waited another 45 mins! My very pregnant co-worker didnt even get her food after ordered 20 mins early and waiting another 45 mins. NEVER again!!! HORRIBLE!
IV
Ivania Guevara
Manager/Owner extremely rude. Claimed to be "direct" but was more sarcastic then anything and came off as racism towards my boyfriend. We walked in just to ask if they were hiring and the guy said " Are you buying anything and we replied just have a quick question he said well i have customers waiting just seat over there and he snapped his fingers at him. Even if you have a line of customers there is no need to obtain and rude and sarcastic attitude on the job.
MI
Mike Gault
Just moved to the area a month ago from a place that had multiple tropical smoothies. The first time we went We had a poor experience because there were plenty of people working, but they could not get the orders out quickly or correctly. I was going to give them 2 other chances, but they arent open early enough to get breakfast for the morning commute like the others weve been to. Too bad, I liked Tropical Smoothie.
AN
Andrew Leiva
Terrible customer service. Lady/student taking orders was very rude. They messed up on my order and delivery guy told us something completely different than the lady taking the order. Very disrespectful and dishonest. Never ordering from here again. Definitely need managing restructuring because Ive tried placing an order from there previously and they NEVER answer their phone. Business is run terribly!
ED
Eddy Hernandez
Love my Monday lunch place. Whether you are calling in your order cause youre in a hurry, or eating in the restaurant. Food and Smoothies are always fresh and tasty. The restaurant is always clean and owner, Brad ensures that your visit is an awesome one. He makes it a point to remember your name; which is a very nice touch and will pass by, say hello and see how he can make your visit better.
GA
Garrett Kubacki
Smoothies are excellent, I mean really good. Food is also good. The manager is awesome, great service. Once my food came out late and he gave me free cookies. Another time I ordered towards closing and he delivered it himself even though the order was only 9 dollars worth of food. Super friendly, great establishment! Highly recommended.
MA
Maria Acevedo
My husband and I love their smoothies. Every once in a while I will have the fish tacos. They are really good. A little pricey but worth it. The shell itself breaks easily but the taste of the fish chunks with pineapples is amazing. We live across the street from there so my husband is always getting his favorite smoothie.
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Matthew v.
Great food and smoothies!! this place has become more popular over time because of the quality of the food and affordable healthy choice of food, by the way if you are a complainer and dont like waiting for your food made to order, simple call in advance and place your order avoid the line.
TR
Trey MacDonell
Incredibly homophobic staff. Smoothies were gross and tasted very watered down. The girl at the register was the only person who was kind. They refused to call our name for our order when it was ready. $12 for two watery, flavorless smoothies. Not going there again.
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Marcos Garcia
Although the kids working are super friendly and nice, the service is horrible. I was literally waiting for over 30 minutes to get a smoothie and a sandwich. Worst part is that someone who ordered way after me got their stuff first. Makes no sense.
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Mateo Ianotti
I love this place they make great smoothies, but the service sucks. They took 30 min to make 3 smoothies. I was able to witness how one man could not take it anymore and asked for a refund. As much as I love this place I am not coming back.
JO
Joseph Andre
This is a popular spot especially on weekends. Regardless, the service is consistently great. The staff is attentive and always get the right orders. The menu is varied as well and has many healthy options. Great place to take the family.
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Mauricio Giraldo Mutis
The food its great. I was surprised that the selection its small but rich and flavorful. The smoothies are great and you can customize them if needed. Great place for a quick healthy stop.
CH
Charles Zachritz
Ill never understand this place. Pollo Tropical meets Smoothie King... not the better of either. Food is weird and not substantial, smoothies lack character. No reason to ever return.
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Verónica Donoso
Pocos lugares como este, la comida y bebidas super nutritivas y deliciosas
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Fatality Miami
Great place and great staff. I love the smoothies they make and they are friendly young staff. Never had any problems. Sometimes service is slow, but that not an issue for me at least
AN
Anthony Diaz
This location constantly takes forever to make your smoothie. I would come more often but end up waiting 15 min or more for food. The FIU location has their stuff together.