Address: | 13820 Old St Augustine Rd, Jacksonville, FL 32258, USA |
Phone: | +1 904-262-5415 |
Site: | publix.com |
Rating: | 4.1 |
Working: | 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM |
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Daniel Santi
I have had many visits to this publix over a period of one year , and I have to say unfortunately today will be my last . I have never encountered such rudeness from food service personnel as I have in the bartram park publix deli . It is abundantly clear that no employee in the deli section wishes to serve anyone sandwiches , subs , packaged meat or cheese etc. I would strongly suggest to the publix management to discontinue deli services all together , as no one apparently wishes to preform the task . Today while I tried to purchase a sandwich I was actually told to " come back later " ( unbelievable ) ! Last time I purchased 6 subs for a party the deli clerk huffed and puffed the whole time moved as slow as I have ever seen a human being move ( my 90 year old grandmother moves faster) and overcharged me by over 200% . My advice to readers would be try subway . My advice to the bartram park store manager would be try hiring a manager from subway. Awful experience every single time .
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Nancy Rivera
On the day of May 25 , 2013 my wife went shopping to the Publix located at Bartram Park Old St Augustine Rd . She came home and realized her cell phone was missing , quickly she ran back to get it and it was gone . I called the Pubix mentioned above and spoke to the manager in charge , he took down the information and within minutes i got a call back from him letting me know they had found my wifes cell phone to ask for Jamie and shell have it for us . My wife drove back and recovered her cell phone and it was a relief . I would like to thank you Publix for having a great team with integrity and honesty , please let them know we appreciate their excellent team work . The Riveras
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Cathy Burriss
My family lives in Minnesota, and felt helpless when we learned that a family member was in Baptist Hospital South recovering from a stroke. I called this Publix when I learned that the hospital gift shop was closed... and I am so glad I did! Diane in Customer Service made the most beautiful, thoughtful assortment of plants, magazines and balloons -- and delivered it personally! I needed your help, and you delivered. Service, PLUS! Thank you, Diane! Thank you, Publix! Sincerely, Cathy Burriss Minnetrista, MN
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Christian Wells
If you live in Florida you know Publix as the higher end grocery store that you actually afford to shop at. A large selection of all your basics and a many of those items that the smaller chains dont carry. The staff at this location are super kind and helpful. The shopping center has many other stores and restaurants in case you have some other shopping, want to grab a bite to eat or even fill up on gas. Kinda off the beaten path but if youre over here, theyll probably take care of your needs.
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Kyle Fake
I went to their pharmacy for the first time today. It was an absolute travesty of customer service that I received. Mark, the pharmacist, was most unhelpful. I thought I would transfer my prescriptions to this location since its right by my job, but I will never be using this pharmacy as long as Mark is running it. I will be contacting Lynn, the manager, tomorrow. I hope all the mangers watch the security tape and understand my frustration.
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Emily M
I dont know whats happened to this Publix, but their customer service has just disappeared. I have nothing but problems every time I walk in there. Employees are rude and cashiers dont even speak to you. The last two times Ive gone to the customer service desk theyve been nasty and one employee lied straight to my face. Ill be going out of my way to drive to the Nocatee location where they still know how to treat their customers.
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Hector Zayas
Deli department is constantly short staffed no matter the day or time of the week. Anytime I try and get a sub it is a 20+ minute wait with several people in line and only one person making subs. Publix subs are great, but I now DO NOT purchase at the Bartram Park location any longer due to lack of customer service and helpfulness. Also, employees at this location are not friendly or helpful in other areas of the store.
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Rob G
I do like Publix but again and again every time I go you spend 45 min waiting at the deli counter and hot food never enough staff and people behind the counter are always quick to say hi but way to long for some cold cuts and popcorn chicken I live in Bartram but now go to Publix on 210 people are nicer and in and out always in about 10 min
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Lexus Sierra
Deli clerk was rude and gave me PIECES of meat instead of slices. I asked for a pound and he gave me a half of pound. I then go to check out and my bagger doesnt use my insulated reusable bag even though I had all cold items and we live in Florida. This is why I bought it. Cashiers are fine every time but I will just avoid this store.
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Kelly McMillan
The women at the bakery are extremely rude and do not treat you like a valued customer. Bad attitude, and told me to not take a picture of a cake I was interested in ordering - I understand if there is a policy but she was rude and loud about it. Will not order a cake from this location again, nor do any more business with them.
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Susan Sweat
Ive never had any issues with anyone. Ive dealt with all of the departments mentioned. There are more foreigners working there in the bakery and as cashiers. That could be part of the problem some have encountered. Ive been shopping @ Publix for 30 years and at this store since they opened. Always courteous and helpful.
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Michael Gallagher
Great store! Employees are nice, store is clean. Produce fresh, meat is fresh as well. We love checking out with Bob, he remembers us and can hold a conversation while doing his job. He is a great cashier and person! We have lived a few places in NE FL, this is the best Publix without a doubt.
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FrankinJax
Employees make a business and the people at Publix always go the the extra mile to be helpful. I have even had them special order items not normally stocked. Store is clean ans sparkly. Produse is an 8 on a 10 scale. Meat is a 10 of 10.Deli is great.
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Alicia Riegel
Like almost every Publix I have been in, they are friendly, helpful and overall great to talk to. The sandwich makers are sometimes a little too overwhelmed and maybe some extra attention would help, especially now that you can order online.
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Ivey Padgett
Plenty of options, great supermarket. Store is clean and well stocked, there are always sales. The produce is always great and there is a ton of variety in options. Staff are nice and helpful.
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Juliya Moody CPA
This Publix has always been clean and employees are always helpful. I see some people had a bad experience, but I am in there 3 times a week and have not experienced anything but good.
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Ben Marchio
I always shop here. Usually drive a little further than just going to the Publix nearest my house because the staff here is great! And the store is always SUPER clean
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Lee Smith
Very friendly and helpful staff with a great selection of fresh foods and a variety of other cooking and living essentials
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Michael Serra
Very clean and staff is very nice. But then again it a publix what else do you expect.... Keep up the good work!