Address: | 1300 S Federal Hwy, Dania Beach, FL 33004, USA |
Phone: | +1 954-923-3008 |
Site: | shenaniganseastsidepub.com |
Rating: | 4 |
Working: | 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM |
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Jessica Day
RUDE, SARCASTIC, LIAR FOR A MANAGER Ordered a burger Medium-Rare; waitress CONFIRMED that was the least cooked they could do for burgers. Sent it back when it came Medium-Well (barely pink.) Second burger came, again, barely pink. Asked to have it taken off bill. Manager came over and not only did he say my burger was absolutely Medium-Rare but that its AGAINST FLORIDA LAW to serve ANY burger cooked less than Medium. He even went so far as saying he was "shocked his cooks even served it at that temperature." I explained that I ONLY order Medium-Rare burgers and that was the first time I had seen one without a warm red center. In fact, my burger was almost brown and barely pink in the center. He continued to ARGUE with me, MAKE FACES, and say his restaurant broke the law for me: "Its actually against Florida law to cook burgers less than Medium but we do it for our customers;" he then proceeded to make the "shocked my cooks" statement. After over 10 years in the restaurant business, 4 of which were spent at BJs Brew House, a major burger and pizza chain, it was the first time I had heard of this law. The manager continued to talk down to me and make me feel like the biggest idiot in the world. After waiting another 15 minutes for the check AND making eye contact with my waitress, no one came back. She actually just walked back inside without saying anything. Besides, when we first got our food we had to get our own napkins and silverware and I had to ask twice for my burger toppings. The second time my burger came I had no pickles. It sounds petty but, when youre spending money TO BE SERVED, you expect to AT LEAST get your pickles seeing as we got our napkins and silverware. Our waitress barely checked on us and I assure you, it was not busy. The proper solution for this manager would have been to offer something else, perhaps a turkey burger OR to explain, as he had mentioned during his attitude ridden rant, that his restaurant does not serve Medium-Rare burgers. I called Shenanigans West as well as Shenanigans East (this restaurant) asking if Medium-Rare burgers were served and the answer was YES. I even called Flanigans, a major Florida chain, and even they serve Medium-Rare burgers. I am beyond infuriated and cannot wait to call tomorrow morning to speak with the GM about who they have running their evening shift. I WILL NEVER COME BACK over the pettiness and absolute BAD ATTITUDE this manager had- forget the inattentive waitress.
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Brent Soucy
Went to shenanigans this evening for dinner (feb19 @7pm) We were told to seat ourselves. After some delay we were brought menus. No problem its a holiday weekend and restaurants are busy. After another delay waitress (patricia) took drink order. There after waitress took our dinner order. A simple order Greek salad, 10 wings, burger and fries. After close to 30min my wifes salad and wings came which she enjoyed especially the wings. Was told my burger would be right up. Waitress never came back to ask how the meal was or advise as to the status of my meal. After my wife had finished her food which she thankfully shared Waitress came by to see how we were. Advised that I didnt get my food. The resolution... she could get it for me to go. Like I want to eat a soggy hamburger at home. At least they offered to take the burger off my bill which is a no brainer since I didnt actually ever get it. Bottom line service is terrible at this restaurant would not go back or recommend. To many other options in the area then to settle for poor customer service and average food.
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Sharon Malone
Awful customer service...An order I placed was inaccurately described on menu, and as I have dietary issues, and had already requested a modification, I refused the order of potato skins. Server brought it back to kitchen, and manager came by table, he did not even allow me to explain issue before walking away. I left, and then called after I left to pay for glass of wine, and to ask again to discuss issue, manager hung up on me!! Potato skins advertised on menu as loaded with cheddar. I requested skins with very light cheddar, then came loaded with cheddar & mozzarella, or another white cheese which I cannot have. Will never go back... ...
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Olivia Raffa
I would leave 0 stars, but it forced me to select at least one. My boyfriend and I stopped in here for what we thought would be quick lunch on a Sunday afternoon around 1pm... we put our food order in right away when she brought back our drinks - which took about 10 mins. An hour later, we finally walked out.... without even eating. We noticed tables around us who got there and ordered WAY AFTER us were receiving their food before us. The waitress kept saying itll be out in a second.. I do not recommend this place to ANYONE. The service was BEYOND TERRIBLE.
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Apollonia Auciello
I really want to give a 3.5 star rating. 3 is just to low when you think about the place overall but 4 might just be to high...The food is good. Cant beat the prices. What I like: Burgers, prime rib sandwich, quesadilla, buffalo chicken sandwich... Not a fan of: the chicken Philly, pasta salad is boring and the wings were tasteless. the menu says the wings are grilled but they fry them first. Great place to watch sports! Sit at the bar because the servers are kinda bad...
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Atlas Man
Eat at both of their facilities from time to time. Food at both I would rate as good. Service at west facility, consistently good. Service at east facility can go from good to terrible. I have walked out of this restaurant twice due to bad service. Complained once to the manager and his attitude was worse than the poor service I had received. Most of the waitresses here are young girls some experienced and others pure amateur day that can ruin your meal.
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Brandi Lynch
My husband ordered a meatloaf and sent it back because the taste was horrible. When brought the bill the server explained that the meatloaf could not be taken off beccause there was nothing wrong with it..... Upin asking for a manager the obviously frustrated waitress explained there is no manager on Mondays and Tuesdays during the day. Eventually the meatloaf was taken off but my family will never return. None of the food was very good
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John Straugh
Shenanigans is a good name for this place.. The food is not horrible. But for a place like this in its location, it is way over priced. Draft beers$5, in a neighborhood. that at most you pay $3.5 0 for a draft. Mixed drinks are $10+ while other place around are $3.50 to $6. And the food is way over priced for the area. Everything on the beaches is probably as good but definitely cheaper.
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Pronounced Eve
Where do I begin? The food is good. The service is... Trash. The managers (guys in green) have racist tendencies (heard a racial slur tonight, not cool) and the wait staff has a horrible habit of overcharging me or charging me for the wrong order. Ive been here a few times over the years but tonight is my last time coming here.
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MissladyD lopez
Great place to go ..food is great recommend there wings they are fresh..great nachos with chicken , peel in eat shrimp and burgers awesome. .I enjoy when Joyce is there she makes you feel like home and for over 4 years going there always knows my drinks and meal order...and also the juke box...best to a DJ...cant complain. ..