Serpe & Sons Bakery
| Address: | 1411 Kirkwood Hwy, Elsmere, DE 19805, USA |
| Phone: | +1 302-994-1868 |
| Site: | serpesbakery.com |
| Rating: | 3.7 |
| Working: | 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–4PM |
Location
Photos 100
Reviews 11
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Amanda Hendrix
It saddens me to write this post about a long established bakery that has been through a bad year. Yesterday I went to a 75th birthday party for a friend. He wanted a Serpes pound cake with whipped icing. It was ordered. After TWICE asking if a deposit was required and TWICE being told no, the shop called two hours before close the day before the cake was to be picked up and told him a 50% deposit was required or the cake would not be baked. Deposit paid .... he goes in to pick up the cake and was not pleased with the $48 1/4 sheet cake. He had to beg them to put a few more flowers on it. The clerk agreed the cake was lopsided and it was not a good decorating job and got pushed aside by a manager with an "Ill handle this one." No offer of a discount on that or the other baked goods purchase (several dozen rolls and rye bread). Well, the cake was AWFUL. Couldnt even cut it with a fork it was so dense. I could see the cake through the icing, there was so little icing on it. EVERYONE at the party threw away their piece after having just a few bites. My friend will probably not go back to complain because of the way he was treated when he picked it up but he will certainly never go back there again for anything. There are way too many bakeries who believe in good customer service and have just as good, less expensive and better baked goods. Im sorry but Serpes needs to come into the 21st century of customer service
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Miriam Torres
I ordered a tier cake July 8 for July 22nd they requested a picture of the cake when I came back with the picture they couldnt find the cake order apparently they lost it. I spoke to a young man he helped out told me to take a picture of my order and text to his phone. He said he would make sure he would take care of it the next day. Yes he did follow through. (Cake is already prepaid almost 200.00) when I picked up the cake on the 22nd it looked nothing like the picture the colors were not even close to the pic and the tier was leaning the top tier was not centered. One layer was supposed to be custard the other chocolate mousse barely and filling it was all cake. I was very disgusted with the service the cake and the price for what I got.
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Jessica Laudenslager
I love serpes!!! The cannolis are insane!!!! Im currently on hold to place an order. Little disappointed at the amount of time Ive been on hold. 15 mins and counting! But, like I said the cannoli cream is the best around!!!! I also am having them do my wedding cake. BTW Im ordering more cannoli cream!!!! The other day was he first time my fiance had it. N it was gone in the same night. I had to get some colored siger cookies cause they are amazing as well. He was disappointed cause i ate mine to quock to share Haha!!! Sooooo glad they are reopened, u gus have been missued dearly!!!! The store looks amazing. I do wish we could place orders online. Hopefully soon.
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Noemi Boyrie
First of all the young blond lady that took my order was very rude. I asked for fairies cake with the purple decors. I put my order in three weeks before my daughters birthday. I call several days before to make sure everything is good and the lady tells me that they cant make the decors purple and they apologized. I told her that the lady who took my order should have told me that instead of her being rude. The lady told me that they have alot of complaints about that lady and thats she is sorry. So i wasnt charged for the decors and the spray painted the cake purple. In short i have tasted better cakes than here. I will never step a foot in that store again.
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Tom Turcol
We had a huge family gathering for the July 4th weekend. The barbecue was fine, but the big hit of the day was the tomato pie, strawberry shortcake, canolis and various other pastries we purchased from Serpes Bakery. Everything was outstanding and made a great day even more enjoyable. Those of us who have been going to Serpes for years were not surprised. We are used to the delicious food and family atmosphere at the bakery. But our friends from Philly, who live close to some pretty darn good Italian bakeries, raved about Serpes So to Dominic and everyone over there at the Elsmere shop, keep up the great work!!! .
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Keith Chubbs
We have been using Series for over 30 years. Todays experience was VERY disappointing. I ordered a cake a week ago. It was supposed to have a Harley emblem and happy birthday message. The logo itself didnt look bad, but it was lopsided and completely off centered on the cake.... and they spelled the name wrong. When i complained they said I didnt have to take the cake if I didnt like it. I had an hour until the party!! I was forced to take an ugly cake with a misspelled name, and had to pay nearly 50 bucks for it. Very disappointing! Their standards have clearly been lowered.
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A Private User
My parents and I have always gone to Serpes for cookies to bring as favors when we visit friends, and everyone is always impressed by the quality. My husband and I just got married. We looked at a few bakeries when shopping for a cake, and Serpes gave us the best price. They worked with me to come up with a cake that worked for us. They came through as usual with a beautiful and delicious product. I would recommend ordering your wedding cake from them any day!
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A Private User
The below review is correct. HORRIBLE customer service! I called to order a birthday cake and all I wanted was a cake decorated with the United States Marine Corp symbol and she said they dont have anything like that and I would have to come in to the store and place the order. What?! I hung up and called a competing cake company and they had exactly what I was looking for and they now have my order.
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A Private User
The worst customer service possible. My ex use to send me there to get tomato pie for him. Theyd take all the regular customers and leave me standing there, or tell me that line was closed, id have to go to the end of another line. This was EVERY time .Eventually, Id just lie & tell my ex that theyd sold out of tomato pie. I go to Sweet Somethings now. The desserts there are SO much better anyway.
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Christine Kohler
Customer service is wonky. Its either great or absolutely horrible. Why wear gloves to touch baked goods, then adjust their hair or take my cash while wearing the same gloves! I love their petit fores, but as of late they taste like refrigerator. Disgusting. I was considering purchasing a small sheet of their peanutbutter slice cake but the woman said it would be about 65$ for 1/4 sheet cake!
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Toni Senior
Ive used this bakery on several occasions. Most recently, I received cupcakes from here, for my birthday. They were SUPER DELICIOUS and the cake was the perfect consistency. I will definitely be using them, again. I definitely recommend these folks to anyone, especially for special occasions. If you want it done right, get it from Serpes!
