Royal Buffet and Grill
| Address: | 943 Wolcott St, Waterbury, CT 06705, USA |
| Phone: | +1 203-753-5888 |
| Site: | royalbuffetwtby.com |
| Rating: | 3.5 |
| Working: | 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM |
Location
Photos 100
Reviews 10
TR
truth to-power
Royal Buffet is Unclean. THE COOK DID NOT BOTHER TO CLEAN THE TONGS HE HAD JUST DROPPED ON THE FLOOR - HE WENT RIGHT BACK TO COOKING WITH THEM ! < This is an eye witness account! My friends and family will never eat at Royal Buffet again! This morning just before 11am I stopped by Royal Buffet on Wolcott St in Waterbury for take out. Ive been doing so since my family moved here over a year ago. While waiting for the selections I came for to be made available, I noticed that some of the trays were missing and that the water in the basin used to heat the food had a yellowish color with discoloring around the side walls. I took note and decided to mention it to the restaurant host on the way out. Still waiting for my selections to become available I noticed that one of the two men cooking (behind a counter of clear glass) dropped a set of cooking tongs. I watched as he reached down to the floor and used it to go on cooking with without out any hesitation! There was no mistake or misinterpretation - I saw it with my own eyes! Immediately, on my way, I told the host about it and that after a year of eating there, I will never come back again. I told him that instead I will dine at his competitors across the street. And so I when directly across Wolcott St, behind the Staples store to a Chinese restaurant called "Mr Wok" near the movie theater. I found none of the issues that I had just experienced at Royal Buffet. Like before, I had to wait while my selections of choice were made available, but this time the host (Ethan) actually took to time to ask me what dishes I was seeking. He then made sure my choices were the next ones brought out for display. And now, as I write this review, Im enjoying great a take out meal from Mr Wok. No, Im not working for Mr Wok, nor am I one of those phony reviewers that is "selling out" for there own benefit to gain converts for some business. As a matter of fact, while I was there at Mr. Wok, I told the host there of my experience at the Royal Buffet, and I let him know that if I see anything similar going on at Mr. Woks, I will do the same as Ive done with their competitor. AND, if any restaurant makes the same mistake, Ill make sure that many more people learn about, as I have just done in this review. Look out Mr. Wok! You are only as good as your customers opinion - so far youve got a big advantage on your competition, but were watching you too. sincerely truth-to-power
KA
Kaitlyn Powers
Kaitlyn Powers in the last week If I could give this place 0 stars, I would. Our waitress was extremely disrespectful the entire evening removing our plates and drinks without asking when we were clearly not finished, she stared at us the entire time we were there giving us dirty looks. When we were clearly not finished eating she handed us the check and demanded that we pay now. When we were paying she took the card out of our hands and piled the pens and recites on the table and stood there and stared at as while we signed them. While we were leaving our waitress used profanity (specifically F*** Y**) towards us and we are extremely offended. We have never had a problem with any other waitress here previously. When we asked to speak to a manager and was told he wasnt there, and when we asked when he would be back that they "didnt know". Will not be returning any time soon. Disgusted.
M
M Yonk
This place is horrible! Cannot believe that other people on here actually rate this place with 4-5 stars and claim the food is "excellent." Really?? Obviously, those people dont have a discerning taste or experience eating quality food. The food is substandard. Most of the food tasted stale and had no flavor. Had to add a lot of salt and soy sauce just to make it taste edible. Hot food items were barely warm and a lot of it was basically room temperature. Fried food items were overly greasy and had a bad after taste, as if the oil they used for frying was rancid. Tried the wonton soup and almost gagged; tasted like soup that had been sitting around for weeks. Didnt even touch the seafood in fear of getting sick if I ate it. Will never eat there again. They should actually be paying people to eat there.
JO
Joe Valenti
The food was good. Not all of the food is good though. I went with my dad once and the shrimp was cold. I also went with my friend. My friend and I paid before. The waitresss gave us a dirty look and say pay after. They ended up letting us pay before We were also ten cents short and they were debating on letting us in. Really?! Ten cents?! Also, the food is overprice. The price is $30.72 for two people and we have to pay $2.00 extra for soda which is ridiculousness. I would rather save my money and go to the store to get 3 pounds of shrimp and 1 pound of pasta. Thats cheaper than the price for 2 people.
SH
Sherley Avila
HORRIBLE SERVICE! Definitely do NOT recommend. Didnt even deserve one star. The staff is beyond rude and disrespectful, and the foods quality isnt high either. AND ITS BEYOND EXPENSIVE! Nearly 3 dollars for a soda that I got over half an hour late? Dont think so. They even charged me for the "service charge" that I never even got! And also VERY unsanitary (knifes and forks were very dirty) business should just give up and close down before they catch themselves at court over something that couldve been avoided. Either change or GIVE UP!
RA
Rachel Fisher
Royal Buffet is a very nice buffet, the food is excellent, and the place is clean. I did not like the service there....they were rude and bragging about people. If I decide to go out and have a nice dinner, basically I know my budget and I know what I am going to pay about a dinner or a lunch. Therefore, not knowing their language it is rude and inappropriate to talk about someone.
MA
Maureen Sobel
Large selection of average tasting Americanized Chinese food. Exactly what you would expect and that was what I wanted in a strip mall Buffett. It was clean, including maintained bathrooms and the staff was helpful although the waitress who helped me and my guests did not speak or understand a single word of English. Price was average and as expected.
DA
David Lowe
If you like lukewarm or cold food, this is your place. Food itself was barely edible. Tried multiple items and all had same results, not good. Ive been here before in years past and the food was great, not sure what changed but I for one will not be returning. Service was mediocre at best .
FE
Felicia Hernandez
For your money you can have a great dinner here, variety of food and plenty of seafood dishes, all delicious. Sushi is ok. Love the hibachi and the chef is really friendly. We always come on empty stomachs so that we can have a little of everything.
AU
Audrie Karraker
Good selection of food, but some was over cooked, dry, and not hot. Also, some of the food pans were empty the whole time and never replenished. They gave us our bill before we were finished and never asked us if we wanted any more drinks.
