Address: | 5045 Kipling St, Wheat Ridge, CO 80033, USA |
Phone: | +1 303-940-4842 |
Site: | locations.popeyes.com |
Rating: | 3.3 |
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chris treantos
This particular Popeyes is the worst one I have been to. I have been here 4 times, and had a good meal once. The only reason I had that good meal, was because our order was so terrible, I went back to the counter and demanded fresh food. Just went there last night at 8:30 and they took our order (3 spicy tender meals) and took our money. They were out of multiple sauces, honey, and sprite, coke, and Dr pepper (and ice!) As we waited for our food, we could here the staff arguing loudly about whether they were willing to cook us tenders. About 10 minutes later, a strung out looking employee walked up and told us they have zero tenders left in the building. As we went to the counter for a refund, I asked if they were out of tenders, or if they just didnt want to make us any. The response was "all our tenders are frozen right now, and we cant cook them frozen". Years ago I worked in fast food, you always cook tenders frozen. It then took them about 10 minutes to figure out how to refund us our money. This location is an absolute joke. Until ownership or management is changed, I will absolutely never ever go back to this garbage location.
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Heather Davis
First off the woman taking the order was rude and kept asking if that was it, instead of waiting for us to finish. Secondly, they need to update their menu. On the menu it says they have the cherry cheesecake pies and they dont. And the lady was snotty when she informed us that they had been discontinued. I wont be returning on customer service alone... Most of the food was okay but I ordered jambalaya and it had no flavor and the chicken they put in it was full of veins. Jambalaya usually has a tomatoy sauce and it had no sauce. We asked them to throw some sauces in. A little of each. We had a massive order. When we got in the bag to find sauce there were four. Thats it. They didnt even put cocktail sauce in for the shrimp we ordered. Terrible experience all around.
CO
Corey Weidenhamer
Like another person said they were a good restaurants when they first opened and now they are just getting lazy my chicken was old and dryed out they had to give me a large cup of mashed potatoes cuz theyre out of the small size for my combo which doesnt sound bad but it is when they dont give you a fork to eat it and I cant find there hours of operation on Google maps or there website thats sad I just wanted to see if this happen to me because they were getting ready to close, this happened at 9:15 pm and I dont really see them closing at 9:30 so I see this experience as laziness on their part.
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E P
Watch your receipts. They are overcharging on sales tax confirmed by the city of Arvada. Reported to they city in December and still overcharging. Employees RUDE when you ask if the issue has been corrected. Mouthy and mean about it. Why should I just give Popeyes free money? The rate is a PIF of 3.21%, that total is then taxed at 4.75%. Popeyes is charging a PIF of 1.65% and then a tax of 8.11%. For the food if you go at the right time it is ok. Avoid the fries, they make them at 9AM and leave them sit all day. Non peak times the chicken is old and dried out as they make a ton ahead of time.
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Sam Taylor
I never go into a chain fast food restaurant with high hopes of good food, and with that in mind I would say that the food here is on par with all of the other Popeyes Ive been to. The problem for me was that service that I have experienced going here a few times was always terrible! The employees are nice enough but they are just terrible at there jobs. In going here here three times I have received everything from someone elses order or missing pieces of my order. The whole idea of a drive through is that it make it faster, this on does the opposite! Not coming back here again.
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Angie T
Im so mad. Every time I go through the drivethru they mess up my order. The last 10/10 times its been wrong or missing something. Their food is usually pretty good, Id say 8/10 times it is good. A few times its been old and dried up..not so good. Id highly recommend checking your order here before you take off. I dont know how with such a small order, these people can screw it up every time. For the last time I learned my lesson & I will be checking from now on. I like the chicken and food. Its just ridiculous. Get it together people..!
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Danielle Wallace
The first time I went there was great the second time was terrible the lady who took my order wasnt paying attention to us and the didnt give me most of my food and when I called she said it wasnt on my oder so there was nothing she could do.... Maybe if you paid attention to your guest when they order you would have gotten it right and I wouldnt be missing my food!!
MI
Michael Kim
I cant help but have my day ruined every time I come to eat here. Its just horrible service. I went yesterday and asked for 12 sauces for my order of 22 pieces of chicken and this Mexican lady just threw them into the bag. Im sorry if youre having a bad day, but you cant even handle a Popeyes job???? Just horrible customer service!
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Karen Bentley
Went here and it was the worst I have ever had. It was dirty, unfriendly staff and our food was so overdone. My little niece couldnt even eat hers. They need to get new management and staff. It used to be a good place to go but something has happened and they need to fix it. We will not be there until something changes...
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Chris Moore
Today on July 25, 2017 I or ordered a 12 piece mild chicken I can receive the 12 piece hot chicken and no gravy on my mashed potatoes I called and spoke with the manager who is very rude with me and who really didnt want to replace my chicken that they screwed up on I would not recommend going to this Popeyes ever again
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Zach Smith
The staff was very friendly, I went in on a Tuesday morning. Tuesdays are always really busy but the cashier was working fast and trying to get all the orders correctly. It wasnt completely clean but it was alright and they where out of butter and salt. But overall excellent experience!!!! Best popeyes around.
CA
Car Jam
I worked at this location and had a horrible experience. They didnt pay me for a month and a half. I worked 76 hours and I only received half of my pay. Im going to have to sue them for the rest of my paycheck. Management is rude and disrespectful. I wouldnt eat there or recommend that anyone ever work there.
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Shelly Lisano
Food was meh. They were out of breasts and could only offer a thigh. The 2 are not the same thing. The biscuts used to be the best thing about them but they dont butter them anymore and they have fake "honey" instead of the real thing. It is a shame. They used to be good.
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Gregory Avedikian
I have never once had good service or had my order handled correctly at this location. Food is always decent but it always involves multiple trips to the counter to get it right. Owner and management need to do some serious training to get operations working smoothly.