Address: | 10220 W Colfax Ave Ste 281, Lakewood, CO 80215, USA |
Phone: | +1 303-237-9552 |
Site: | kfc.com |
Rating: | 1.8 |
Working: | 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM 10:30AM–10PM |
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Victoria Newell
Ive had quite a few bad experiences at this restaurant but I was okay with going back until last week. I ordered 3 Famous Bowls, got to the window and the gentleman at the window told me it would be about a 5 minute wait before my food was ready. Thats totally fine, I have no problem waiting for my food. 5-10 minutes is no big deal. He then closed the door and came back about 5 minutes later to ask me if Id been charged. I told him no and handed him my card. He ran it handed it back to me and left. Another 5 minutes later he comes back to the window and asks me if white gravy will work for my Famous Bowls, instead of brown gravy. I told him I would rather have brown gravy, and again told him I didnt mind waiting a few more minutes for it. Mind you, it was only 8:00pm and this location stays open until 10:00pm, so it wasnt like i was asking them to make something right at closing time. He asked me to pull around the front of the store and he would bring my food out to me. I then preceded to sit in front of the store for over 30 MORE minutes while I was waiting for my food. Right as I was about to go inside and figure out what was going on. The gentleman brought my food out. Shoved it through my half open window and **actually politely** said have a good one. Even though the employees were nice, my food was cold by the time I got home (5 minutes away) and I was thoroughly agitated about having my time wasted. I will never go to this KFC again.
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Chris Bettis
If I could give 0 stars I would. Went in to get a quick meal for my girlfriend and I. When I walked in I saw another angry customer arguing with the cashier about handling cash at the register, and then handling his food withour changing gloves, or washing his hands. That was the beginning. I ordered a bbq chicken sandwich and they were out if bbq chicken. Ok whatever. So instead I ordered her an a&w bacon cheeseburger No Cheese. (Dairy allergy). I then ordered myself a kfc bowl, and a 2 piece chicken leg. Fast forward 30 minutes. I still have not recieved my food. Yet 4 people behind me, and one in front have come and gone. The cashier forgets my order and I tell it to him again. He goes back and starts making it I watch him put cheese on the burger, try to get his attention but nobody responds. He brings out the food and I ask if there is cheese on it he says yes. I tell him I asked for no cheese. He goes back to remake the burger. Throws the old one out gets to the point of putting bacon on it. And disappears, 15 minutes later comes back. TAKES THE OLD BURGER FROM THE TRASH, OPENS IT UP AND PUTS THE BACON ON THE NEW BURGER! And gives it to me. After being told He was just a kid and he is doing the best he can. I leave in disgust to find after all thay I DISCOVER IM MISSING MY FRIED CHICKEN!!
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Katrina Horton
I wish I could give this place 0 stars! I sat in the drive threw for 30 minutes, I ordered a mashed potato bowl and a Vanilla shake, when I finally got to the window Latishab (a Manager" asked "you said vanilla shake right?" I said "yes" and he walks over makes it and hands me a chocolate shake! I seen and said "I said Vanilla" he was so rude that is beyond words to describe how he treated me. But he goes to make it and 2 seconds later comes back and says Im out of vanilla, so I said I wanted a refund and he was even more rude, slammed the money in my hand and as I was driving off says "next time....mumble mumble" threatening a customer over your own stupidity is more then wrong! Im at at lose for words. I will NEVER, NEVER eat here again and honestly probably never step food in another KFC! Im 25 years old and have gotten into screaming matches with people in the fast food industry but never have I ever been treated the way I was treated tonight! Latishab, I hope you realize treating people like that will get you no where! Grow up
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Ashlee Goode
I honestly wish I could give this location more stars than I have. Normally when I go the service is amazing and the food is hot. But the other night when I went in they had the dinning room tore up and it was not even close to closing. There was water all over the floor. I walked in with a person that had been sitting in the drive through for 30 min. He ended up leaving and I proceeded to stand there for 20 min while being completely ignored by the staff. The conditions behind the counter where atrocious, and the manager was more interested in eating all of the ice cream then managing her store. The employees where not using gloves to prepare food, and I watched the manager pick up an ungloved handful of onions to put on a hot dog that went out the pick up window. This one visit has made it impossible for me to ever go back.
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Tork Slanter
What happened to KFC, man?! I remember being a kid and jumping for joy at the me,tion of that crispy, delicious fried poultry, not to mention the classic sides and what was basically a bucket of soda for the family. Now the sides are getting more and more bland, the chicken is greasier than a car engine, and the bathrooms and floors are worse than the parking lot outside, but the prices keep going up! Not to mention those comercials that could make the Colonel roll over in his grave, I mean, have you actually *watched* one? One of the head guys is even on record saying "I dont care if everyone hates the commercials, theyre drawing attention." You know the phrase all publicity is good publicity? Yeah, that doesnt hold true when your commercials make your customers dislike your entire public image...
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Cal D.
How is this place still open? By far the worst fast food place I have ever been to. Waited 20 minutes in line after ordering. Employee at the window was very nice, a young lady. Chicken was no way near extra crispy and it was cold. They forgot part of my order so I had to go inside to get it. Two other people inside were obviously very angry at the speed of the service and were complaining. I told them they forgot my biscuits and had to wait 10 minutes to get them. Worst KFC I have ever had and worst service in the fast food industry I have ever experienced. Do not go there!
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Shaina Zimmerman
I have a dairy allergy, so my boyfriend ordered me a burger with no cheese. After waiting 30 minutes for the order, they made it with cheese. When asked to redo it, he got a lot of attitude, and the boy threw the burger away and started to make another. He then pulled the old one out of the trash to reuse the bacon on the first and pushed the order at him. Arriving home, the order isnt even complete in the bag and obviously I wont be eating a trash ingredient burger. Absolutely disgusting service. How is this place still open?
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Scott wondrasch
Waited 5 minutes for the drive through attendant to take the order from guy in front of me. Then pulled up and I waited another 5 minutes to order. Then waited 5 minutes for them to make popcorn chicken....we were the only two cars in line! I could have gone across the street to Applebees an received food faster. 2 cars backed out of the drive through while I was in line. Get a clue guys, whoever runs or owns this place clearly isnt capable or careless or both. This was at 1130am too, right at lunch time!