Bite Me Cake Company
| Address: | 223 S Union Ave, Pueblo, CO 81003, USA |
| Phone: | +1 719-568-4699 |
| Site: | bitemecakecompany.com |
| Rating: | 2.7 |
| Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed |
Location
Photos 100
Reviews 12
JE
Jennifer Sandoval
If I could give this establishment zero stars, I would. Our first experience with them was fabulous, they have great tasting cakes/cupcakes and did an amazing job on our wedding cake. However when we ordered a birthday cake for our daughters first birthday, the only thing they got right was the flavor and type of frosting. They had the wrong type of decorations on it and completely left off the happy birthday and her name. We were upset, but let it go because she was only one and wouldnt care. We decided to try again this year and boy was that a mistake. Due to the disaster last year, all I told them we wanted was a 2 layer, chocolate cake with buttercream frosting that was jungle/curious George theme. Easy enough right? Apparently not. When my husband went to pick it up, it was a chocolate and white cake (we wanted just chocolate), fondant frosting (which no one in our family likes), and there was no jungle theme. It was bright blue and yellow. Understandably we were very upset. The owner claimed all she could do was give us a 10% discount if we took it and if we left it we would be out the $75 deposit I had to put down. No offer to replace it with anything more suitable. I told her about our experience last year and how disappointed I was in her customer service and she still wouldnt budge saying because of the work she had put in she had to keep the deposit no matter what. I asked if we could just take it and not have to pay the other $75 that they wanted to for it and she said no, the best she could do was a 10% discount. She is the owner, I thought customer service was important to businesses driven by customers but apparently it is not. And how she, as the owner, didnt do everything she could to make up for the mistakes made is baffling to me. We were read back the order sheet and it had only half of what I had ordered. When I placed the order the girl who took it down repeated it and it was correct then. If she had been willing to let us take the cake for the $75 already paid we wouldve just let it go. But she kept repeating she couldnt do that. I do not understand how she could not, as the owner, but that apparently is the way she wants to run her business. We are now out $75, have another bad cake memory for our daughters birthday, and have to scramble at the last minute to find another cake. Needless to say, no matter how tasty the product is, we are never ordering here again. If you dont care if your order is right or like surprises, then I would suggest ordering from here, we however like our orders to be correct and will never patronize this establishment again.
A
A R
Sorry, horrible experience, very dissatisfied. I paid $95 dollars for a dry cake that displayed novice decorating at most. I knew the cost prior to seeing cake, so I had no issue with the price. Ill pay whatever, but the end product better match the price. To top it off the workers were rude, very unfriendly and didnt bother to thank us for spending $95 dollars on a less than mediocre tiny cake. Had far better cakes for a 1/3 of price.
CH
Chelsea Brodin
Thank you Eliza & the rest of the Bite Me Cake team. They made our wedding cakes and mini cupcakes and they were so delicious! We absolutely loved everything about our desserts! Our guests enjoyed them all as well and we barely had any left by the end of the night! A big thank you to Eliza for going above and beyond for our wedding. We both truly appreciate it.
KI
Kitty Darling
If you have questions or not clear on a cake design for a birthday I believe a phone number is provided, it would have been nice to get a phone call instead of an ugly cake. I dont care if your part owner it doesnt allow you to treat customers poorly
BE
Beatrice Butler
Tastiest, prettiest of treats, along with some of the best ice cream EVER. Key Lime Pies my flavor fave (w bits of pie crust...). The atmosphere is clean and bright, as is the service.
EL
Elizabeth Rabidoux
Ice cream is amazing and the portions are generous. Cup cake flavors are great too! Service was helpful and courteous.
JE
Jeanne Dillon
The cupcakes are good, but the prices are very high, especially for day olds
DI
Diamond Brown
The home made ice cream is amazing and the employees are always nice
EL
Eliza Gutierrez
Homemade everything makes the difference. Plus the rad artists
MI
Michelle Hodnett
Clean place. Friendly staff. Cant go wrong with cupcakes.
DE
Deidre Trujillo
They make such awesome cakes and they are delicious too!
RU
Ruben Dolzani
Make badass great tasting cakes
