Fujiyama

Reviews 5

ME

Meghan Bosch

We have been here several times. We usually go only on Mondays when its 50% off and because of that its usually pretty crowded. Service is slow but it isnt a problem. Today though, we brought someone from out of town. We got our food about 45 minutes after ordering, and THREE of our rolls didnt come out. Two of those three came out 10 minutes later: one was not as it was described and the other was a spicy tuna that was very obviously at least a week old. It was crumbling because it was so dry. One roll didnt even come out. That was fine, we were going to leave, they were taking them off and then the owner came out. She tried to guilt us and blame us for being wrong about the food. She said she watched her chefs make the tuna fresh and then said they made them before Monday... which I guess means she doesnt know what the definition of fresh is. THEN she went on to say that normally on 50% days, if an order comes back then the waitress has to pay for it! Why on earth would someone make a waitress who makes crap money pay for something that is not even possibly her fault! She then told me that I have to ask the waitress what is in each roll before I order and that it was my fault. The menu tells you what is in each roll but unfortunately they dont update their menus and dont include anything. There were four menus on our table and they were all different from one another. Prices included. The poor waitress was so embarrassed about the way the owner spoke to her customers and I dont blame her. The owner was nasty and couldnt take responsibility for what was wrong with her restaurant. They were legitimate complaints and we were not being unreasonable. It is because of this owner/manager that I gave them one star and we will NEVER be coming back. Im not giving my money to someone that cant listen to constructive criticism.

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Mitch N

Mediocre sushi at best, Slow & dis-satisfactory service, major sanitary issues at sushi bar... I met my girlfriend at Fujiyama for our one hour lunch break downtown at 11 am when they open. We didnt receive any service at all for the first 20 minutes, as the staff were too busy opening up and preparing for the day. After ordering from a very dry and unfriendly waitress, sitting at the sushi bar, we waited another 20 minutes for our two rolls to come out. While waiting we had to ask for refills of our beverages and observed the dirty conditions of the area behind the sushi bar, their hand washing sink didnt have any soap present and looked as if it hadnt been wiped down in days if not weeks, also the order receipts were piling out of the machine into a bowl of food that was then served, the seaweed wraps are kept right on the counter in front of customers right at sneezing level. Once the sushi finally arrived it was bland, prepared wrong and loosely rolled. In addition the rolls are so big around and full of rice that they are no longer bite size pieces (customary of sushi for centuries). The soy sauce is obviously watered down and the wasabi and ginger were poor quality too. Waitresses constantly interrupted and reached over patrons to grab orders the "chefs" placed on the counter. Its a good thing lunch sushi rolls are marked down 50% because I would have refused to pay full price for what we received. We both ended up being 15 minutes late back to work by the time we got our check and left... If you know what good sushi is then this place is sure to disappoint.

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Michael Augenstein

I went to Fugiamas for lunch with five co-workers last Monday. The waitress arrived quickly but we waited ten minutes for her to return to give her our orders. It was lunch and it was busy, but it was twenty-five minutes later befor the first food began to trickle in. The waitress hadnt been concened with who ordered what so when the food arrived she had to list the types of sushi one peice at a time to determine whos order it was, having to read from the small wet prinouts because she was obviously unable to tell from looking what was on the plate. Two orders arrived, a few minutes later, part of my order. A few more minutes, two more. Then another part of my order. another minute finally my order was complete, but my co-worker who cant eat rice had ordered hand rolls. They came as nigiri and had to be totally re-done. It was obvious than many of the more common nigiri items were not fresh but had been pulled from a refirgerator as they were very cold and dry on the surface. The coup de gras for me was when the check arrived. My regular order at many sushi places in town is tuna, salmon and yellowtail, toro. Usualy the toro is a little more. Well, it said market price on the menu and I missed that in the dim lighting. My bad. But $12.25 was the price for my two small pieces of fish, and that was half off the normal $22.50! So the waitress let me order a market price nigiri without telling me the cost. We arrived at work ten minutes late after intentionally leaving fifteen minutes early so as to be back on time. Never again!

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Mary Shaw

Weve always loved Fujiyama for their half price rolls at lunch time, but today I was extremely disappointed in the ownership. We arrived a little after noon, sat down right away. Our waitress, Kelly, got us drinks and took our order immediately. In fact, because we were at the bar, she brought our ticket to us and later I noticed that our order went in the computer at 12:18 pm. Fast forward to 1:20 pm, we still didnt have our food. Kelly was diligent in our drink refills, but the food just wasnt ready from the kitchen. By 1:30, we had to get back to work. I talked to the manager- who obviously had no authority- who then talked to the owner. The owner ran to the kitchen to yell at the cooks, came back up and yelled at the waitress (who wasnt to blame at all), and then disappeared into the back. I was standing at the front desk, just a few feet away and saw/heard all of it. She never came over to talk to me or acknowledge me. No apology, no closure. We paid for our food (which came out of the kitchen at 1:30) and left. I made sure to tip the waitress because it was obvious this was a recurring problem that stems from management/kitchen staff and is not the fault of the service staff. Very disappointed, and hard to believe that the owners actually operate their business this way.

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Eric B

First time being here, most likely the last. First and foremost, the SERVICE...awful. Host, Joseph, was not very welcoming, no smile, seems like he just hates his job. We also saw him carrying and eating food while walking back and forth through the restaurant. Sat at the Sushi bar, wasnt greeted by the guys behind the counter and not a single server came by until the Sushi chefs got the attention of one. When our server Briana finally came over she handed us menus and said heres your markers, good luck, and then walked away. Which I can guess she said good luck because theres a large menu, but did not explain anything. When she came back to take our orders and asked if we had any questions my fiance asked a question and she responded an, "are you stupid?" kind of tone... very unprofessional. All the staff just seem very unhappy like they all hate their jobs and it pours over to the customers. As we left one Sushi chef said have a good night and not a single other staff member when we walked past four of them said a word. Management needs to figure out something because they just lost customers. But, with my experience my guess is the management is just as bad if not worse.

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