Address: | 802 Pacific Ave, Santa Cruz, CA 95060, USA |
Phone: | +1 831-316-0029 |
Site: | tacobell.com |
Rating: | 2.5 |
Working: | 7AM–3AM 7AM–3AM 7AM–3AM 7AM–3AM 7AM–4AM 7AM–4AM 7AM–3AM |
ER
Eric Headrick
First of all, I must have seen 30 homeless people, a dozen drug deals, and 3 fights take place during the hour and a half I was stuck in the drive thru. I visited during a road trip in March of this year. We were at the Boardwalk all day, my kids were hungry, and I had a long drive ahead of me. I thought "Taco Bell should be quick." HAHAHA. YEAH RIGHT. Pulled up at 8:10pm and didnt get out of there (without any food, mind you) until 9:30. When I finally got to the window (after an hour passed) I asked for my money back and the cashier argued with me that my food was coming soon. Like a fool I waited another 10 minutes before insisting that I get my money back so I could leave. They shut the window and ignored me for another 5 minutes. Sick of this bullshit, I knocked on the window and demanded my money so I could leave. They ignored me, and my wife went inside. All of the employees acted like we were crazy for wanting our money back because we were in the drive thru for over an hour and saw a total of 3 cars get served in that time! The manager was incredibly rude and refused to come back to the window when I refused to wait for the food and demanded my money back immediately. The egos were astounding to see. Id give 5 negative stars if I could. Disrespectful, rude, and incompetent service ALL AROUND.
MA
Maya Herrera Agosti
This Taco Bell is not even worth one star. We got to the drive through and sat there waiting to order our food for about 10-15 minutes. When they finally took our order they were very rude and sassy. When we got to the window for our food, we paid and when they brought the food they just then mentioned that some of the things we ordered they were out of and tried to give us a substitute which we didnt want and just asked for a refund. They were refusing to give the refund and finally went and got the manager. While they left one of the workers was in the back watching eating the food that they claimed they didnt have. The manager was very nice though so that was an upside. But I do not recommend this Taco Bell to anyone at all even if they really want a drive through.
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Shannon Silva
Well cant even tell you if food good or not because they cant even answer thier drive thru. When we said hello all she said rudely was be with you in a min 10 mins pass we said hello again and got same rude remark so we left. Get better management and more customer service people not ones who cant even be polite at your speaker. Will not go back. Btw 7:28 no cars in drive thru no excuse seen inside 4 customers tops not rush hour either
MA
Marcus Kelly-Cobos
Service sucked. The new management is trying but without reliable help it cant be impeoved. People hiding in planters. Workers hollering at customers. Long term employees responding sarcastically to customers. Parking lot was filled with a time gone by. It took 10 minutes to place my order and anotber 20 to receive it. And still didnt get the whole order.
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Paul Reising
You ppl have no clue what the employees have 2 endure while thy work... The city of santa cruz doesnt want 2 help the situation, nor does the ownership. So again how is this the employees fault?? You do a great job taco bell considering wut yall have 2 deal with on a daily basis...keep up the good work and ignore the stupidity that complains....
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Petie Wheatstraw
I liked the service and food. Feels kinda enclosed because of outside covered patio. Lots of homeless walking by the place and looking at your food. Some asked for handouts so I gave them a couple tacos. Didnt like that some people smoke near the outside patio and smoke drifting in. I would buy again but only as a carry out.
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Jose Hinojoza
Food tasted cold as if it was sitting out for a long time. The food tasted disgusting and bland compared to other taco bells. There were homeless people sleeping in the dinning area. From what I can see of the kitchen, it looked dirty and unappetizing. In the end, I would recommend not eating here. There are better options.
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Will Hernandez
Poor workers! They really try, only 2 workers were operating the establishment. I sat in the drive threw for a while before I was helped. Also the homless population has made it their local hang out spot. Which is fine they have rights to public spaces but it has turned it into a drug slanging spot.
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Alaina Boys
They really need more help at this Taco Bell. Also, its in such a bad location, which they cant help that much. I feel kind of bad for this spot, they try. And the stuff they actually make isnt bad for a Taco Bell. Just unfortunate location & lack of folks who want to put up with said location.
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Ally Ri
Only go to this TB because its the only one in SC that has a drive through. My crunchwrap tortilla was stale and crusty with every bite peices fell off, drive through wait time after ordering was 15 mins or more. Only 1 out of 3 or 4 employees actually made the food. Very dissapointed.
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Rohan Jani
Lady who worked at front was a bit tired and still disrespectful. Made me wonder if she even wanted to be there. Dirty landscape and bathrooms were also locked and needed permission to open it (the lady never even came around the back to open it for us).
TY
Tyler Seregely
When it comes to downtown Santa Cruz this is the ONLY place you could get full from $4. Every other place is $10 and up and you still might not get enough food. You know what your getting here. Same old Taco Bell food which is great for the price!
MY
My Path To Self
Lots of homeless people here, but that is Santa Cruz for ya. No drama, the patio is nice, and they keep it pretty clean. The staff could work on customer service a bit though (not all of them, but a few of em need to).
CA
Cat Trahan
Nightmare..and that was just when I ordered... It got worse from there..slow lost uncaring ..ok..3rd edit....rotten tomatoes in food..Manager avoided even saying sorry or let us make it right..taco HELL
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平野仁子
タコベルは好きだけど、この店の雰囲気が悪い。店内は狭く、汚い。 店の外に、ホームレスが数人。
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A Private User
Currently suffering from potential food poisoning after ingesting this crap. I knew something was up when my Cheezy Gordita Crunch tasted like plastic. Unfortunately I kept eating. Damn you hunger.
AM
Amberly Yarger
Horrible service. The man working the drive thru was rude and it literally took 20 min and there was only 2 cars in front of us. Then we got home and started eating and the taco shells were stale.
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Andrew Mowbray
I have never been to this Taco Bell at night when there wasnt an altercation. Also the drive-thru is not recommended, especially if youre drunk. You think its gonna be a good idea, but it isnt.
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Javier Garibay
I feel sorry for this Taco Bell cause all the homeless people like to hang around it. Once, a man threw his burrito at the window I was sitting next to! Freaky stuff! Splattered everywhere!
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Kathleen Jordanmcloskey
Severely under staffed. Waited way to Long in drive through. Also, cheese quesadilla was terrible! Hardly any cheese or sauce. $2.79 for a tortilla with very little cheese. Total rip off!
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Amando Diaz
Took way to long to make my food and only three workers one whom which had no idea what she was doing, they forgot to give my drinks and I was also missing a couple of items