Address: | 369 California Ave, Palo Alto, CA 94306, USA |
Phone: | +1 650-321-3900 |
Site: | thecounterburger.com |
Rating: | 4.2 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11:30AM–9PM |
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A Private User
Id heard alot about the Counter....and decided to try it today. The place was quite busy...with a wait for indoor tables...and a bit of jostling going on for outdoor tables. I decided to get take-out and head back to the office instead of dealing with all of this. Got my custom order in, and the very nice gal at the take-out register helped me with a side order of crispy onions. Took about 10-15 minutes for the order....and the gal from the register....brought it right to me, which was nice. I then made a huge mistake....I didnt stop and check the order before heading to the office. If Im picking up pizza etc....I always check, cause when you get home its a pain when the order is wrong. But well...I didnt check. Got back to the office and yep, the order was wrong. Meat was rare, wrong bun, wrong toppings, and no crispy onions. $12 for the wrong order. Well....not worth going all the way back....so I ate the wrong burger, which was very good. But was disappointing to no have the crispy onions. At any rate.....I may go back....very expensive in my view, but good food from what I had today in my wrong order.
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Rob Huebschmann
I confess I dont know if the food is really good or not. It looked good. But I never got a chance to try it. The service prevented me from even getting a table. I entered the restaurant on a Saturday morning and found two other groups in front of me. I waited a few minutes while the staff appeared to be scrambling to clean up at least 6 tables that were being bussed. While I waited, two more groups entered while the hostess appeared to be scrambling. When she finally got her bearings, she took down the name of a guy who had just come in while glancing over and realizing that I had been there much longer. But when she finally came over, she was ready to write my name down below his. Sorry, but after waiting that long, Im not waiting another 10 minutes if youre going to seat a guy who just walked in while Ive been standing in your door. The food looked okay, but that type of hostess service is unacceptable. If I want poor service, Ive got plenty of other choices.
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A Private User
Ive only been to this Palo Alto neighborhood once before, but jury duty at the county courthouse nearby and the desire not to lose my Doris Day parking spot outside the courtroom had me sniffing around the area for a lunch spot within a short walking distance. The Counter was perfect. Got there a little after noon, and they were already packed, but there was quick turnover at the "counter", so I took a seat there and ordered a build-your-own burger bowl (replaces the bun with your choice of salad greens). When asked how I wanted the burger cooked, I said my usual "as rare as I can get it," expecting the typical "sorry, all we can do is medium..." Instead, I was delighted to hear "no problem, rare it shall be." The burger arrived on a bed of baby spinach, surrounded by my chosen cheese and toppings, and was cooked exactly as it should have been. $10+ is in the upper range of my budget for a lunchtime burger, but this one was worth every penny.
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Arnan Sipitakiat
อร่อยมาก แต่ต้องสั่งให้โดนใจ เบอร์เกอร์มีทั้งแบบปกติและ bowl burger ซึ่งไม่มีขนมปังแต่วางบนสลัดแทน ผมสั่ง Sonoma Bowl เนื้อสุขกลางๆ ต้องบอกว่าอร่อยเกินคาด น้ำสลัดลงตัว อยากกลับมากินอีก แต่เพื่อนสั่งเมนูชื่อ Purist ซึ่งมาแต่ขนมปังกับเนื้อเบอร์เกอร์ ไม่มีเครื่องเคียงใดๆ ก็อึ๊งกันไปนิดหน่อย แต่สุดท้ายก็กินหมด ร้านคนเยอะแต่วันที่ไปมีโต๊ะว่างพอดีเลยไม่ต้องรอ
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Adam Barton
Its good for what it is but its not something youll eat everyday. It would be a good very casual first date place. If you really want a gourmet burger, youre kinda of getting away from what a burger is. Its an interesting take on a burger though. The parmesan fries are great. The sweet potato fries are below average. If you get a burger that is 2/3 lbs or larger, expect to have a very tough time eating it even if you have a big mouth. The atmosphere is really crowded too - almost like a really busy fastfood chain.
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Chris Mysen
Really started to like this place again, wasnt my favorite burger place for a while but was turned back onto it after eating a lot at Gotts nearby. Came back here and was happily surprised how good the burgers and fries were. You can order samplings of the fry choices which you should. Otherwise the burgers taste high quality and grilled well with good selection of toppings. You can make your own burger but I tend to stick to their selection. Will definitely put this back into the rotation.
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Gavin King
I recently went and we ordered to our waiter (I think his name was Paul). After about 20 minutes, we asked him where our food was and he went to check, and had found out then that the order wasnt put in for some reason. He and the manager had handled the issue responsibly, and even offered us half off because we had to wait for some time. That really made my day and plus the burgers were great! I also hope that the waiter wasnt fired because I enjoyed him a lot actually.
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Aaron Wood
A build-your-own-burger place, but with some interesting twists, like bison and southern fried chicken. The bowl option is good for when you want more veggies than bun. Im here pretty regularly for dinner, early in the week. Its easy to get tables at those times, and the staff is pretty good. The service and food were great once upon a time, and things went downhill about a year ago, and have since recovered. Overall, good, but not exceptional.
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Joel Schneider
A casual burger place with a great deal of options and customization. The food isnt fantastically delicious, but is still quite good and the amount of "build your own" here will make sure everyone can get something they like. This place is often packed and service can be slow then, and the prices are a bit high for a burger, but still a great place to grab some tasty food. I havent used their bar, but it looks pretty extensive for a burger place.
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Aditi Jain
Have gone here many times and this place always delivers a consistently good quality experience. The Counter has one of the best veggie burgers out there that I know of (with lots of customization options) and every time I leave Im absolutely stuffed. If I came here on a work day for lunch, I might not be a 100% productive afterwards (read: food coma). But that seems like an okay sacrifice once in a while.
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Yoshifumi YAMAGUCHI
自分であらゆるものをカスタマイズしてオーダーすることが出来るバーガー店。美味しいしボリュームもたっぷりで、このエリアで一番のおすすめ。人気なのでどんどんチェーン店が増えてる。Palo Alto店が最初の店舗だったはず。
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Kevin Kwok
Came here at a random hour and it had plenty of seats. Staff was friendly, we ordered beers and bar food (tots and chicken wings). The prices were very reasonable but Im taking off 1 star because the wings were not so great and way overcooked. A tiny bit worse than frozen wings (which I am assuming they were anyways). If youre near by and need a cold beer and a good burger, come here.
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Craig Robinson
This is a great place to get all the burger you every dreamed of. The fries are pretty good too. Its a good place to go with a group as there is _something_ that can be made to suit all tastes. On the down side, I often leave with a slight stomach ache - so take care of how much you eat. Also, they are somewhat picky (read assholes) about paying with credit cards in large groups.
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Shawn Lim Swee Sien
For a burger place, its kinda bad if they give us a well-done burger instead of the medium we asked for. We changed our sides order and the server confirmed it, but the wrong sides came. The milkshake was good and thick though! Another table had kids making a ruckus, but the staff didnt seem to do anything about it, one of the staff member was even clearly upset about something.