Address: | 1699 W Lacey Blvd, Hanford, CA 93230, USA |
Phone: | +1 559-583-1262 |
Site: | buffalowildwings.com |
Rating: | 3.5 |
Working: | 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–2AM 11AM–12AM |
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Jenny Beltran
Finally tried BWW this week and although the food and experience was great overall , we did have an incident that made our visit a little sour. My friend ordered boneless wings and when a waitress by the name of Kelly (who was not the one who took our order) brought out our food i noticed that they were all traditional wings and i simply told her she might have the wrong table since my friend had ordered boneless. Kelly proceeded to tell me " you are table # (whatever) and counted the tables for me with an attitude to show me that she in fact had the right table. I explained to her that my friend had ordered boneless wings and that is why i thought she might have had the wrong table. She then pullled out the receipt and started telling us we were wrong because the receipt doesnt say boneless. The whole time she argued about how we were wrong until our actual waitress came and admitted she messed up the order and it was supposed to be boneless. Kelly then rolled her eyes and walked off with so much attitude! Our waitress did offer to fix the mistake and everything was great afterwards but i just couldnt believe how rude that lady was.
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Brad Smith
Where do I start? I live in Hanford and love BWW food. Hanford BWW is a disaster. We have gave them 3 chances, 3! Every time has been a complete disaster. Last night was our 3rd and final time eating here. It took 25min to get our drinks, and I am talking waters and sodas. We asked the waitress 3 times for napkins, she finally remembered to bring them after the 3rd time we asked. We ordered chips and salsa for appetizer, after 40min we still didnt have them so we cancelled them. I ordered a 20pc traditional; 10 Asian zing, 5 medium, and 5 parmesan garlic. When I got them there were 7, 7, and 7. Dont get me started on the bar, you will never see your drink from the bar. 30min to pour a draft beer.
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Bryan Ruvalcaba
What an absolute embarrassment of a restaurant. Workers running around like chickens with there heads cut off. If your planning on going in there for dinner be there about 3 hours early because by the time they get around to take your order you will be starving. Bartenders dont know what in the world they are doing, seem lost wont ask you if you need anything till you actually ask them. Dont get me started on asking them to switch the channel to a certain game. Jesus Christ all hell broke loose. I had to speak to about 37 different people all to change the channel took about 20 minutes to do one simple task.
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Lorn Swallow
Horrible. Got told it would be a 15-20 min wait, after an hour and several others that checked in after us got seated I asked and was told another 15 min, when I asked why ideas told because my group was only two they were waiting for a small table to open, when they were seating groups of 3 and 4 shortly after arriving, we were not allowed to be seated at a larger table. Did not get offered a table till we complained to the manager. This is unsat. Will not go back to this location.
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Ulysses Ruvalcaba
Ok... horrible service period Bartender that looks like Elf 90s Alien always feels you need his two cents on your drink choices I asked for michelada Heineken "pfff you are going to ruin that Heineken. Thats gross" you can sit at bar for 10 minutes without being acknowledged staff are poorly trained and they avoid your table take out is always a circus this is a great place to have your order wrong and cold I promise half these 5 star ratings are fakes by corporate
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David Wilson
My waitress in the staff were friendly enough unfortunately my order had gotten screwed up nobody offered to rectify it and when I was checking in 4 seating they took the people who came in after me first and kind of ignored me and then they claimed that I was in the line for pickup and not in the line to sign up for seating even though there was obviously no separate line and Ive been to several B-Dubs and dont have separate lines
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Gracie Morales
Went a while back, had a bad experience but Im so thankful the manager that night was more then willing to make things right. Rocky, idk if we told you that night but your words and gestures were very much appreciated and your willingness to step up and correct and calm the situation gives me so much respect for your management and the guidance you have to offer your staff! Thank you we will def come back. -Eric and Gracie
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Mauricio Paredes
Incomplete order but paid complete price. My fiancee and I went on 1/7/2017. Vance was our server; we ordered wings and fries. The wings were great but we never got the fries. I dont mind that, but I dont want to pay for something I didnt get. Turns out I was charged the full price after I was given the modified bill (with the wings on it). I was lied to. Buffalo Wild Wings is going to lose two customers over $8. Foolish.
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jay green
With a name like "Buffalo Wild Wings", I expect even a sports bar to make sure their staff knows what classic buffalo wings are. I specifically asked for "regular/classic buffalo wings". Even I know real buffalo wings have equal parts real butter and Louisiana hot sauce. What they served me were wings with some extremely salty, too sour, pre-mixed bottled sauce that tasted like it had no real butter.
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Maximilian Gallegos
Great place to never see your waiter. They actively avoid tables and do not serve drinks in a timely manner. Very small restaurant so it doesnt add up as to why the service is just so god awful. This is easily the worst bww in existence unless theres one where all the food is dropped on the floor and there isnt wait staff. Do not come here it isnt worth your money.
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Courtney Sabernia
Worst customer service ever, old blonde lady was ridiculous and so rude! So embarrassing, in from out of town and took our family here. 4 children under 4 and this lady acted younger then them, rude, repetive and unhelpful. I would highly recommend going elsewhere. I will fore warn my family, friends and anyone in this area to stay clear. Manager even laughed.
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Richard Darnold
Wing Tuesday!.. Half off traditional wings. Thats mostly why I go to B.W.W. Ask for them to be extra wet to get more flavor. The nice young lady who I placed my takeout order with didnt seem to know her job all that well but it got done. "She may have been new". Overall I always enjoy going to B.W.W good atmosphere and good food at a reasonable price.
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Sophia Eckstein
Right now I have to say the wait to be seat is long. The wait time to get your food is long. I have to say the servers are very nice and are trying hard to make sure you get good service. I know that it is now their fault for the wait time for my food. I will try again when it gets calmer here. I want to love it.
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Coby Sampson
Monet was our server. Best server ever. Funny and really good at her job. The atmosphere is amazing. Buffalo wild wings is definitely my favorite restaurant. The ability to change your music whenever you want makes it even better. Everyone is professional here. Great experience.