DQ Grill & Chill Restaurant
| Address: | 19680 N John Wayne Pkwy, Maricopa, AZ 85239, USA |
| Phone: | +1 520-568-4114 |
| Site: | dairyqueen.com |
| Rating: | 2.1 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM |
Location
Photos 47
Reviews 14
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Taylor Shafer
If there was a zero star option then thats what Id be giving them. This has to be the worst establishment. Been here about a handful of times and EVERYTIME the drive Thru wait is ridiculous. There could be 1 or 2 cars ahead of you and youd still sit there waiting 20 minutes to even place your order. Today was free cone day so I decided to take my son to get one, sat in the drive through for 25 minutes just to read a small sign on the menu saying you must go inside for free cones and it ends at 4. When I made it to the intercom I asked them if I really had to go inside after I waited 25 min and she said yes but we end it at 4 so you would have to already been in here by now (at 3:58). The lady at the window did not sympathize or even try to work it out with me. Very upset. Will never go here again. And warn everyone to stay away. HORRIBLE
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A Private User
Ok so I thout the food was actually ok, BUT the service is HORRIBLE!!! I just dont think that anyone likes their job. I was ordering a blizzard and the drive thru lady was actually arguing with me about my order and refusing to make it because they no longer had one of the ingredients to make it. I could care less than tell me you dont have that ingredient and lets move on, Ill go with out it...but she was telling me that her manager refuses to allow them to make the item because they dont have that ingredient! Are you kidding me!! Outrageous !! Horrible horrible horrible service and the location is disgusting!! I would be afraid to order there at night lol...go elsewhere or buy ice cream from the store, its not worth the time!
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Jerry Coy
Worse DQ ever! They are way over priced. They water down the ice cream and the hard shell dip. They NEVER get the order right and argue with you if you try to sort it out. It is never clean and the staff is rude. I love Dairy Queen but this location in Maricopa is horrible. The price of an ice cream cone is about 70¢ more than in Phoenix. One time I ordered 2 double bacon cheeseburger combos and when I got home I only got 2 tiny burgers and when I went to sort out the order, they argued with me and said Id have to pay the difference. When I told her (shift manager) I paid $18 for for the 2 combos, she refused to give me my food. She asked for my receipt and I told her "you never gave me one".
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Black coffee
Just moved here and saw a DQ commercial. The place is beyond terrible. All the reviews on here are all true. They had one guy that was working his heart out but the other one seemed new or was lazy, im not sure. The hard worker dropped a banana and picked it up and continued making a banana split plus touched money and handled food without washing his hands. Money was laid in the food area. This place is scary & the man in charge wouldnt lift a finger to help his own employees & seemed to have a cavalier almost hauty attitude. I guess Ill make the long trek into the city for icecream.
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Nicole Brown
My husband and I went to Dairy Queen this evening only because our favorite ice cream shop closed its doors. We went through the drive-thru (which is dark and creepy all its own) and had to wait 5 minutes before we could order and then we had to wait another 30 minutes before we even got to the window. There were four cars ahead of us. When it opened up, the car in front of us just left. We got to the window and didnt even get a "Thanks for waiting" or "Sorry for the wait". Dairy Queen needs to step up its game! We are not happy about our experience this evening.
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Matthew Lawson
You know what I hate when people talk crap. We do our best at this store to make everyone happy We get busy and only have a certain amount of people working at a time We hurry to get everything done as soon as its done in the kitchen or whatever We make the ice cream after food so it doesnt melt We put ice cream cones in cup for drive thru people like they always ask. Some times before they ask So we might be slow sometimes or may or MAY NOT get your order wrong but we are good workers trying to help you when we can Yet this happens
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valerie marsman
I went in at 1pm and received my order of 4 ice cream selections shortly after. Two girls were working, that I know of, and they were pretty quick. The only thing I didnt like is the parking, there isnt enough space. The DQ is part of a gas station, its not particularly dirty, but I ordered to go. The ice cream tastes amazing and is done right! My hot fudge brownie is the best Ive had in a long time.
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Justin ayala
You know what? It is kind of pricey, I was only going to give 3 stars on that alone, however after reading all of the negative reviews, shame on you all! Ive been going to this DQ for a year now and its not what you all are saying it is lets all quit being so critical and support our local businesses, if you really have a legitimate issue, please contact the manager on a personal level.
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A Private User
I love DQ but this one is terrible. The drive thru is so creepy so I decided to go inside and I sat there for over 30 minutes just for a blizzard. I was pregnant and really wanted ice cream. I went through the drive thru the other day and ordered a banana split. When I asked for it to be placed in a bag the associate got an attitude then placed it in a Frys plastic bag. Never again.
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Josh Aguilar
Waited at the drive-thru for 6 minutes only for them to come to the speaker and say can you please hold for longer. They said we could come in if we wanted to but that kind of defeats the purpose of a drive-thru right. I waited 3 more minutes and asked if they were ready for my order yet. I got absolutely no response. Ended up leaving with nothing. They lost my business.
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Khazeem Al-Khazeem
I know someone who works there. Yall crazy there food is sooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo good.;)
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Elizabeth Bryant
Worst dq ever! We waited over five mins for someone to answer at the drive thru. We could tell the headset was on, but no one was actually wearing it. We then drove to the window, just to be looked at by the guy working then ignored! We sat there for another 5 minutes then left. Save your time and go elsewhere!
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Candy Cae Ottinger
Long wait. No one else seems to know how to.take a correct order. When it was brought to their attention tion.. 3 of them came and stared at the register and kept me waiting..after a long wait I find ally asked to refund my money.. never again will I stop here at THIS DQ.. worst customer service
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tara seekings
Went this evening, fast service, hot food, ice cream was good Soda was nasty, tables were filthy, walls have food all over them and my littles couldnt use the restroom its not for guests. My husband said NEVER again he was disgusted
