Address: | 6 N Fair Ave #115, Yakima, WA 98901, USA |
Phone: | +1 509-453-9999 |
Site: | pizzahut.com |
Rating: | 2.7 |
Working: | 10:30AM–12AM 10:30AM–12AM 10:30AM–12AM 10:30AM–12AM 10:30AM–1AM 10:30AM–1AM 10:30AM–12AM |
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I ordered a pizza from this location. I waited an hour and a half and no pizza. I called and spoke to the "acting" manger Jacob. He said my order was cancelled because the driver said no one opened the door or answered the phone. I was in my front yard and there was no record of missing a phone call. Then the so called manager said he would get my pizza to me in a half hour, it was forty-five minutes and the wrong order. i told the driver i did not want the order since it had now been over two hours since I placed my initial order. Then the "acting" manager Jacob called to ask what the problem was, i explained that the order was wrong and they had made a mistake by cancelling the order. I told him no harm no foul. Then this Jacob proceeded to threaten me because I told him I would be contacting corporate on his poor behavior. I now have a scared child because he is afraid the pizza guy is going to break in and hurt us. Judging from the other reviews this is not a restaurant to take your family. I will no longer spend money at any pizza hut due to this incident.
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Erica Poole
Super slow.. takes over an hour to get your pizza. Phone was ringing the whole time I was waiting, but no one was answering the phone. Theres workers running around like crazy but no food going out hardly. One female employee has her ass crack showing and I am a little concerned I see employees handling food without gloves.. is this proper procedure??? I am a little concerned for the lack of leadership in your restaurant. I havranaged fast food before... I dont hear anyone calling any shots... Hmm think your company should reconsider how your stores are managed..
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Diana Fuentes
Wow I just had the worst experience ever there. I usually order from here once a week but after last week that I ordered from here, I will never order from there again!! I ordered two medium pizzas one handmade and one pan. The pan pizza had a huge crust.. the ingredients and cheese where almost half inside the pizza. The handmade one was extremely heavy and not well made. Looked like a 3 year old had made them. It was disgusting!
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Rebecca Wiseman
They gave I paid for a large pizza and paid for a large pizza. When I got there to pick up my order I got home and realized I had the wrong order. I had a medium pizza. So I called to see the manager and the manager refused to talk on the phone. They also refused to give me my order or my money back. What a rip off! That is horrible customer service. I will never go there again!
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Craig D.
Ordered pizza by phone for delivery..charged card but said they never received our order...Ended up going to store...staff was very rude and did not care..staff even said they did not care...had to contact store owner to get refund. Spent 3 hours dealing with situation and never did get my pizzas. LOUSY PLACE! Dirty and very disorganized. GO SOME WHERE ELSE!
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shanon gale
Pizza Hut was one of my favorite places to go. The customer service is poor,and the food was even worse. Ive been to this location 3 times in the last 6 months, all 3 times Ive gotten crap food and crap service. Very disappointing, nothing has improved, even when I brought it to the managers attention. I wont be returning my business there ever again...
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Sarina Pirkey
I put my order in at 7:30 pm. Recieved it at 850 pm. My food was stone cold all of it. They did not bring my sauce I ordered for my fries . The pizza was like card board. Could not find the sauce or cheese.... In general the food was inedible and was not worth the hour and a half wait.....I will never order from them again.........
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Stephen Eggleston
Dirty, rude, and subpar service is no way to go through life, son. Go through the drive through and look at the caked on hand gunk on the window and ask yourself if they wash their hands. Go inside when they are busy and be ignored for thirty minutes (twice) and you may develop the same distaste for this location as I have.
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Mayra Radillo
El peor lugar para ordenar pizza van dos 2 veses que me salen greñas en la pizza.y la ultima ves que ordene mi pizza era una porqueria ni pizza paresia ..
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ireallylikedumplings
Its fkin pizza, its pizza the way pizza should be. Idk why others would say its not good. What do you want? You want little frills and a dress on your pizza? Maybe some orugula? haha Its pizza and Ive always gotten it on time, always hot, always comes with little packets of pepper and cheese. Its fkin great.
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Ethan Zink
Food is poorly prepared compared to other Pizza Huts, delivery times are inflated (the drivers like to sit around texting after making deliveries), and they like to claim youre outside of their delivery area when you can just order online with no problems.
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Nick Michael
Just ordered a pasta and a beer. Was told the manager wasnt at store so they cant serve beer. Given a refund on beer but made to feel it was my fault. Shame on me for the manager not getting his staff training
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Manuel Ibarra
Staff was friendly, only problem was the long wait for the order. After seeing some employees with headphones on and phones out, i realized the reason why orders take some time to be made.
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Sophie Elwell
I love pizza hut but this is the worst customer service i ever experienced. The waitress was rude and unfriendly, we dined in and when we got our order she didnt even bring us plates
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Nicholas Lopez
I had a bad experience at this location. Luckily, they were nice enough to resolve it the next day. I would suggest the pizza hut on Nob Hill as I have never had trouble there.
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John Kidder
Good pizza really poor service at the counter, order was done fast but the counter staff ignored me until I cornered one of them to give me my order. Try a different location
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Anita Mendoza
Ordered stuffed pizza, got home-extremely disappointed, THINNER than a tortilla! A cheese quesadilla would have been more filling!!! WASTE of money & time!!!
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J
A very janky Pizza Hut. Tried to seat us like a restaurant and provided the service of fast food. Ridiculous prices for B- food.
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Brian Frey
Got charged for water and the pizza had more crust then it had toppings had sauce P.s. wont be going back to that Pizza Hut
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Maria Juarez
THIS LOCATION HAS EMPLOYEE ISSUES.. THE GIRLS ARE RUDE AS HELL.. THE DELIVERY AND TASTE IS GREAT BUT THE SERVICE SUCKS
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Jodi Bolt
Got pizza wings and salid. We will never order from there agen. Ther food was very disappointing!
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Fred Thomson
Too many choices, Usually order meatlovers pizza but too many options mow. Worst tv in corner.
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Timothy Hidalgo
Friendly service. Clean establishment. Menu and food just what you would expect at Pizza Hut.
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Bobbi Romine
Very good service and the pizza was best Pizza Hut we have had in a while. Thank you.
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Luis Escamilla
Horrible, 1hour past time. 7:21 pick up time and I got my one pizza at 8:25.
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Alicia Shoddy
Good pizza.. Delivery time was long but we ordered on a busy night
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Brittany Cal
The food was good but it took kind of long to wait for it to cook.
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Ronald Kendra Schrock
Moderate up-to-date furnishings. Quick service and hot food.
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frankiedawn stevens
Fast and friendly. U know its good when ur kids actually eat
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Charlotte Baze
Too cold in there. Take a coat. Puzza and knots r wonderful