Round Table Pizza
| Address: | 4007 S Virginia St, Reno, NV 89502, USA |
| Phone: | +1 775-826-5111 |
| Site: | roundtablepizza.com |
| Rating: | 2.2 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
Location
Photos 45
Reviews 8
CH
Christina Ugalde
This location is awful. My husband put in an online order at 7:50pm and it was confirmed for delivery at 8:57. When the pizza had not arrived by 9:50 we called to see what was going on. After 5 minutes of "looking into it" they came back and said that the order had never been put in. They would have it delivered to us in another hour. Well at that point it would be 11pm so we told them to forget about it and refund the card. That is going to take at least a week, you know, if they actually remember to do it. I asked if we would be receiving any sort of compensation, and the person on the phone said no, we could come in and pick up the pizza instead. I asked to speak with a manager, and he stated that he was the manager. The customer service was absolutely horrendous. I work in customer service, and would kill my employees if they treated a customer this way. Telling someone that just paid $40 for pizza that, "We are really busy," like thats my fault, is ridiculous. You made a mistake and should correct it. Even if you cant do it tonight, you apologize and offer a free pizza to keep the customer. I shouldnt have had to ask for it. Unfortunately this is not the first bad experience weve had with this location, and will most likely take our business to Mountain Mikes. They might be a little more expensive, but their owner does a great job with customer service.
KY
Kyle Leslie
I recently ordered 2 pizzas, wings and dipping sauces for delivery to my work place on 08/30/2017. I ordered the pizza at 8:12 pm. The expected delivery time was 9:39 pm. I work at a place that orders a lot of pizza. I waited until 9:50 pm and then called the restaurant to check the status of my order. I spoke with Robert who sounded confused about my order and asked if I made it online, to which I said I did. Robert then said "oh man, I hope we got it". Robert then told me there was only 1 delivery guy and he should be there very soon. I waited another 20 mins (now 30 mins past the expected delivery time) and called them back. Robert told me he would check where the delivery driver was. He came back onto the line and said the driver should be there in 7-8 minutes. I said ok thank you. This was at about 10:20 pm. At 10:45 pm, 2 hours and 33 minutes after I ordered my pizza, the delivery driver arrived. I dont know what is going on at this restaurant, but I will definitely not be ordering from here again and after looking up the Yelp and Google reviews of this location, I can see this is not an isolated incident and countless people have the same issue. Waiting 2-3 hours for your pizza, without even a follow up call is ridiculous. Myself and my co-workers will definitely be re-thinking giving Round Table Pizza our business in the future.
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Alec Fillmore
I came here for the lunch buffet at about 1:30 on a weekday. Usually if i want round table I go to the GSR, but i had an errand near this store. All the booths were dirty, although only 1/3 of them were occupied. The salad bar was nearly empty and lacking about 1/2 of the toppings I usually get elsewhere. Tomatoes and cucumbers were mushy from being frozen. There were no forks available. After asking several times I was given a plastic fork. Old pizzas were replaced with new fresh ones shortly after I arrived, and they were good. Another issue for me, the restroom has a sign that says, "Customers only, please get key from register." Really? A pizza restaurant in a mall needs this policy? I dont patronize gas stations with this policy, Im certainly not going to frequent a restaurant that would rather inconvenience customers than clean their restroom a bit more often. Ill avoid this location and stick to the GSR round table, where I always have a good experience.
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Savanna Vawter
My roommate ordered a pizza almost two hours ago. Thirty minutes ago he called to make sure they had the right address and apartment number on the order. He didnt ask about time and they told him that the pizza was on the way. He called once more to see what happened to the order but no actual answer was given. The only thing that came out of the ladys mouth was we are running behind on time. So my roommate is going to have cold pizza that he paid for to be warm? Its ridiculous that this location is still open if they dont have their priorities together. Even if this is a horrible location for a delivery pizza place, its their responsibility to call the client and say sorry about the wait, we are gifting you half off of your order due to this inconvenience.
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Kayla Zoesch
I ordered a medium build your own pizza and 8 piece boneless wings. On the build your own pizza I asked for five different veggies and grilled chicken, and I was very disappointed when I recieved my order. It took them 1 hour to deliver my food and they were very skimpy with the veggies. There were a LOT of olives and a small amount of the other veggies. Literally one artichoke heart on each slice of pizza and almost no spinach. All around they had a friendly staff but that doesnt make up for the horrible food quality. I spent over $25 on the pizza alone and it is not worth the price. Go somewhere else if you want a great pizza!! After this experience I will not be ordering from this location again.
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Tim Sweet
I go to round table frequently for the lunch buffet. They often have coupons for buy one get one free lunch buffets in the ads we get in the mail, and if they dont have that they usually at least have one for a discount soda. The pizza is great as usual, but only when it is there. It seems often the dining room is full of people but theyre only making one set of pizzas/bread sticks/cinnamon twists at a time which are all eaten up right away, so there is long periods without much (or any) food out. Dont be afraid to ask the workers to make another one of something, if they have time they usually will.
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amrit kaur
if i could rate this round table less than a star i would. i ordered a pizza, wings and Parmesan Twists. My order was late! I called to ask where my order was and the man on the phone told me the delivery man would be here in five minutes. he was not. he was late. all of my food was cold. they didnt even bring me the right sauce for my twist or my wings. then the delivery man made a comment because i did not tip him. i will never order in or to go from this round table. theyre better round tables in reno.
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Nevada Alerts
This Location of Round Table Pizza is the worst. The Worst Service, The Worst Management. There delivery service is the worst! The restaurant portion is rarely ever clean as well. Dont get me wrong, I love Round Table Pizza and there are many other locations that are great. The management at this location will go as far as calling you a liar when there delivery staff claim they tried to deliver to your home, when they actually were at the wrong house!
