Jones Barbeque
| Address: | 4417 Fauntleroy Way SW, Seattle, WA 98126, USA |
| Phone: | +1 206-739-6169 |
| Site: | jonesbarbeque.com |
| Rating: | 4.3 |
| Working: | 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 11AM–9PM 12–8PM |
Location
Photos 100
Reviews 5
HE
Heather Appell
Worse service experience in my life. Do not eat here. Intimidating, ruse, and threatening staff. I recently purchased a Groupon for "football special" barbeque bar for my husbands birthday I followed the instructions on the Groupon and ordered at least 72 hours in advance. The ordering process was seamless and pleasant. On Saturday morning I received a voicemail from the same woman I placed the order with who let me know my total (taxes plus I added on a cake) and advised me to pay with cash or check and confirmed my order would be ready at 5 (the party started at 7). I showed up a little after 5 and waited about 10 minutes as a new employee helped the two customers ahead of me. This gave me time to write out my check. My order was ready - I could see it waiting on the counter. The new employee seemed a little confused as to how to ring up my order and asked a more experienced female employee. As the woman rang me up, I reminded her I had a groupon and handed her the groupon and check. She told me they do not accept checks. I told her about the voicemail I had received and said maybe it was because a catering order. I also said I would be happy to pay with a card. She went in to the back to check with someone and came back and told me that the owner that was there (Chase) said the groupon was not valid. I was confused and explained there had not been any issues when I said I had a groupon when I placed the order (the woman on the phone even walked me through what was and was not included) and the expiration date had not passed. This is when things got really weird. Chase came out from the back and agitatedly told me that the groupon was fake and that he had never put it out. I pointed to the phone number on the groupon and said that was the number I called, explained that I had received a confirmation voicemail and pointed out that they had my order ready AND that a note on it said the amount I still owed, which was the same as the amount on my check. He then said I was a liar and repeated that the groupon was fake. He also said, "We don’t have a football special and it isn’t even football season." When I asked him to talk to catering or call the number he told me to get out of the store. When I continued to talk and try to explain the situation, he kept yelling at me to get out and then threatened to call the police. I left the store and called the number on the groupon. Luckily, the woman answered. I explained the situation and she was also confused and said that they had catering customers pick up at the store before. I asked her to stay on the phone and explain the situation to him. When I walked back in and tried to hand the phone to Chase, he again called me a liar, refused to speak to the woman, said he didnt know who she was, again told me to get out, told another employee to call the police, and got in my face and continued to yet all me (Note - I am a 40-something woman and he is a muscular man). At this point I was near tears. I went to my car and, thank goodness, the woman from catering reached out to her brother, one of the owners, and got the situation handled. One of the female cashiers brought my food to my car. She apologized and said she wished she could say this was the first time something like this happened, but that Chase has a temper and won’t listen to them. By the time I got home I was still shaking. I was charged the full amount for the food (they eventually took my check) and, as goodwill, the catering woman offered to comp me the same deal in the future. The food was good, but I do not think I can ever do business with a company that would treat customers with intimidation, rudeness, and threats when they were trying to pick up and pay for the food that they ordered through a promotion the company sponsored.
AK
Akshaan 8C
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JO
Joe King
The food is good and the portion sizes are gigantic! However, customer service and the wait time makes it BBQ to-go hell. Havent catered with them, but my perspective comes from to-go orders and eating at the shop. I have waited 30 minutes or more after I ordered at the shop. If you order via UberEATS or other to-go food delivery, it could be as much as an hour and a half. From my observations at the shop, they are usually plagued with to-go food services not alone the customers in line. Today while waiting in line a gentleman came inside and asked "is my food ready, Ive been waiting 30 minutes". The cashier replied that he forgot about the customer. After this I walked out. Plus, MAKE SURE YOU BRING CASH! Theyre credit card machine tends to go down, and all they accept is cash.
MI
MinDea My Life In Bites
Stopped in to get some food while hanging out at the West Seattle Brewery next door. It is very small inside - only a couple tables. The woman at the counter who took our order wasnt exactly rude but in no way would I say she was friendly either. We got the pork sandwich with mac n cheese and an order of fries. They brought it over to the brewery! Itdidnt take long at all. The fries were pretty good, wish they had brought/offered ketchup or something to dip them in. The mac n cheese was cold and VERY salty...not good. The sandwich was pretty big. Not great, but not horrible. I dont think we will be going back.... where is good BBQ in Seattle?!?!?
CH
Chris Burney
So I used UberEATS from Jones for the first time and my order was completely incorrect. I order a rib tip dinner with onion rings and potato salad plus a rib tip basket that says it comes with fries, why I get chicken! Not to meantion my sides were completely wrong no fries or onion rings. I called the person that answered said he cant say why it happened he sorry.. Dont want your sorry I want my meal compensated or I want what I ordered...Smh, Yes I ate the chicken it was okay but Im not ordering for them anymore.
