The Cheesecake Factory
| Address: | 21076 Dulles Town Cir, Sterling, VA 20166, USA |
| Phone: | +1 703-444-9002 |
| Site: | thecheesecakefactory.com |
| Rating: | 3.9 |
| Working: | 11:30AM–11PM 11:30AM–11PM 11:30AM–11PM 11:30AM–11PM 11:30AM–12AM 11:30AM–12AM 10AM–10PM |
Location
Photos 100
Reviews 8
JU
Jutamat Womack
Very bad customer service at the cheesecake station.It was not busy at the station at all, is was only me. I went there around 6.00PM, and trying to get 6 pcs. of cheesecake for my husband birthday. I don not want to waste small boxes, and asked the lady if she can put them in one big box for me. I event ask for only to go dinner box if they can. However, she keep on refusing me that she can not do that, and the only way she will do is to put in 6 small boxes. I event try to bagging her, but she cant. What is so hard to put 60$ of 6 psc. cheesecake in one big box. I just do not get it. Will she get in trouble for that or is it very hard to do so? She said that they have big box for 12 psc. or for the whole cake! OK so you have the box, but do not want to help the customer who willing to spend 60$ for just cheesecake really??? I ask to see manager, but she refused. I still paid for 60$ birthday cake with very bad customer service. I do not mind for the small boxes, but the way she talked was very bad customer service. She was not willing to help or event try to satisfied customer, or feel sorry that she can not help me. I feel like I was bagging her for free cheesecake! We went there so may time for dinner service, and never have any bad experience. I can not believe this is happened at cheesecake factory. Unbelievable!!
CH
Chelsea S
Updated review: They must have new management because now when I call for a to go order they dont pick up at all. 10 min wait after calling and they never picked up to take my order. No food and making me wait that long means 1 star for you CF. TERRIBLE CUSTOMER SERVICE. Dear Cheesecake Factory, When are you going to update your phones so I dont have to talk to someone to get transferred to the to go number? I also wish that curbside service didnt mean sitting in your car for 15 minutes in addition to the time quoted to you, only to have your order not exactly like you requested it and having to wait even longer to get the missing item which is usually butter, requested bread type, a slice of cheesecake, utensils, napkins, the meal how you ordered it, and/or all of the above. I love your food but your to go service is never an enjoyable process. Please make it more efficient/idiot proof across locations. That is all.
G
G J
I hadnt visited this location to have a sit-down meal in nearly a year and was I ever disappointed this time. Usually they are spot-on. We arrived around 630pm on a Friday. Not terribly busy and no wait. First of all, we told two of the hostesses that we were waiting for one other party and gave their name. Neither hostess lead the final member of our party to us! The lighting was so dim that the three of us complained that we couldnt read the menus. It was noticeably warm inside to discover the a.c. units were awaiting a part/not cooling to their full capacity . I could not even tell if my pork chop was done due to the lighting. Upon leaving we stopped at the restroom. Having three stalls for the women, two were completely out of toilet paper and the trash can was so stuffed that we couldnt add more without it falling to the floor. My worst experience on record there. Luckily our server did a pretty good job.
AN
Andrea Mcbride
Awful service, ended up having to go back to the hostess just to get a server at our table after 20 minutes of waiting with servers standing around chatting. Got our food in a timely manner after that but never had our server come back and check on us even though we let her know wed be getting cheesecake. Finally found her and ordered it. After we were finished we had to ask a different waitress for our check and boxes because once again, ours was no where to be seen. She brought us our check and we left with cheesecake to bring home. Went to eat it the next day and found a piece of hair inside of it, not on top of it, but in it so it was definitely not ours. Would recommend finding a different one to go to. Horrible experience.
LA
Laura Patrick
This place is always fun to take my friends and family too. However this time, it was definitely one of the nicest visit. Our server Xiu was very sweet and patient. I forgot that my salad had certain ingredients that I myself am not a fan of but ordered it anyway. Yet upcoming my salad I told my waitress that I totally forgot bacon came in the chopped salad and I dont eat bacon. Most servers wouldnt have been bothered by my comment since it was my fault. Yet she decided to go above and beyond and make my visit amazing by offering to make me a brand new entree or to go if Id like. Thats what I really appreciated. Thank you Cheesecake Factory for having suck great servers who look out for guest. Will be coming back soon
GI
Gisele Gehre
Omg. Thats just wrong. We ordered soup, it came without cheese on top (like it usually does), we asked for more cheese, our waitress Marissa A said there were A LOT of cheese already in our soups. We still kindly asked for more, she brought it on a plate and we all put a bunch of it in our soups. It tasted slightly weird so I tried it out of the plate just to find out it was potato. RAW SHREDDED PORATO. YUP. We called our waitress and asked what it was, she said it was cheese, then we said it was potato and she made a disgusted face and said shed bring more cheese. (We still had soup w raw potato for dinner) That was a sad experience. The place is usually pretty good, but Im not coming back after that.
KI
Kim Frazier
was nice I was sitting on a bench wall opposite tables and chairs.... my bench seat was not on right, so it moved.... not completely aweful, it had an ok rock to it, and I forgot about it after a while, my kids were fine with their seats... our waitperson was nice and we had excellent food, only my salmon was small and I had three shrimp on my combo entree... but it was good and filling... but will have an entree salad next time. I got birthday sunday with a Candle; my kids loved their food. It was cold and dark, so its a great romantic place for a date or to look sexy #ha I like the recommendation of our waitperson - the Thai lettuce Chicken wrap platter.... if you can eat peanuts, try it!
RY
Ryan Shea
Although the food, decor, and service are all rather good the overall experience at the Cheesecake Factory is unfavorable. The menu is quite large so youre sure to find a dish you will like, however interleaved in the menu pages are advertisements which put me off. The food is well presented, but portions tend to be too large and the price slightly high for this caliber of food -- and I feel obligated to top that already huge meal with a slice of cheesecake. The restaurant has always been quite crowded when I have visited, making it an undesirable place patronize regularly. There are plenty of quality dining experiences around the area and this is one I would suggest skipping.
