Mom & Pops Family Restaurant

Reviews 4

MA

Marvin Malcom

Over priced for what you get and does not look clean. The food is ok. My wife and I ate once and no future plans to eat there again. I had an incident that may tie back to this restaurant and its owner. My wife and I catered a company function. I stopped to pick up the food at the Mom and Pop’s for my wifes company function on Oct 21, 2014. I was met by a short senor "Greek" man who told me to come to the side of the building. I thought this was odd. I tried to drive by the side of the building, but the alley there was already blocked by a vehicle. I got out of my car and I was approached by this "Greek" man. He was bringing out the hot food in tin foil trays that was way to flimsy to have held food without a metal tray for support. This restaurant did not even supply carryout bags for the food. This "Greek" man put all of our food on the dirty ground. The wind was blowing, insects and who knows what else was in the air or ground. The plastic lids were flimsy and did not stay on. I address the man and asked him why he did not put this food in my car. He said " I am too busy and dont have the time. I was in shock. The food was extremely hot and I did not have pot holders to hold the flimsy metal trays. I found some gym cloths in my car and I got the food loaded in to the car. I had previously went into the restaurant 2 times before was given the name of the owner Barbara. I was made to feel by the waitress like I had done something wrong and now the focus was on my attitude. Who would not be upset? My food was placed on the dirty ground. Does this restaurant and owners not train their people in customer service and keeping the consumers food in sterile environment? I would never eat there again for the way I was treated and how our food was done. I took photos of what happened and sent them to the food inspectors of Norfolk for review. I did have the opportunity to talk to the owner of the restaurant, Barbara on 10/27/2014 at 12:28pm. Barbara is claiming that her experience help said that I refused to allow her people to load my vehicle with the hot food. This is soo incredible and unbelievable that this is way they want do business!!!! I understand they may also own The Little creek diner off of 7941 Halprin Dr, Norfolk, VA 23518, Ships Cabin 4110 E Ocean View Ave Norfolk, VA 23518 and the Bel Aire 1613 E Little Creek Rd, Norfolk, VA 23518. If these and other businesses do belong to Barbara, I can only hope they will learn from what happened at the Mom and Pop’s location. Please do not blame your former customers for you failure to properly run your business. The responsibility for this is yours Barbara!!....

HA

Haam Saa

Completely appalled. Plastic dishes, first of all. Really? Plastic plates, side dish bowls, everything. We had the crab cake meal- the waitress said it was lump crab meat. Dead giveaway that it wasnt- it was completely shredded and had the dark striations of claw meat and at best- claw meat. Also- was told it had hardly any filler.... aaaand wrong again- green peppers and breading all through them. And they were breaded thick and fried. Cole slaw was swimming in mayo- it was crunchy- but the salt content alone was enough to stroke out on. French toast, eggs and hash browns. Eggs were mutilated. Hash browns were full of oil and cold. There were only 2 other tables in there and they were both eating.... so cant blame the terrible kitchen timing mistake on that. French toast was too cold to melt butter. Syrup bottle- sticky and nasty. Same with ketchup. And seriously- pepper grinds all through the salt shaker. Lots of not caring. The plants in the freakin windows were dying and they had glade pop up air fresheners on every windowsill that were so full of dust it was gross. Waitstaff wears black shirts. Restaurant NO NO! The girls looked like they had been in food fights with all the crusty food on their shirts. And this was 2 hours after opening. The decor in the joint cant look any less like someone just doesnt care about how a place looks. The booth back wasnt secured and the gal behind me was moving a lot until we noticed the tables werent connected to the booth backs. We looked and the booth back was not only disconnected and sitting in barely a 2" groove of wood- but the amount of crusty old food down there literally made me ask for the check and leave. But this is where it gets good. Add 2 cups of coffee to the crab cake dinner (w 2 crappy sides) and French road with eggs and our bill was $33!!!!!!!!!!! What in the world!?!?!?!? Food took 35 min with no other tables waiting and no drink refills offered. In fact, I went to the waitress across the place with my empty cup and she took 10 minutes to bring it back refilled. Oh, and it smelled terrible in there. Mix sour bleach mop with armpit sweat and thats the aroma. Highly offended that one gentleman stated he was military to get his discount and was told he had to be in uniform. Really? Sad part, the place was full of seniors. And I hate to see our seniors being robbed like that. BelAire Pankake House is our normal spot but we wanted to give this place a try. Never. Again.

CA

Casey Brooks

My husband son and I decided to give this place a go after hearing another couple talking about it while we were waiting to get in the place we normally go. Big mistake, after being seated we got our drinks right away thats were the speedy service ended. It took about another 30 to even get the waitress over to take our meal order when she did get to us she apologized and said something about getting tables messed up. We ordered and another 15 minutes later my husband was waiting to just get his drink refilled we had to stop the waitress and finally got his drink refilled. Twenty minutes later the waitress stopped twice to say the food would be right out . At this I got up and had every intention to just pay for our drinks and leave unfortunately at this time the food showed up so I sat back down. Our order was not complicated short stack of pancakes a gryro omlet and biscuits and gravy . What the heck took so long? The waitress then again apologized for the wait and confusing messing up tables . Id probably had been more forgiving if it was bigger and busier but this place is small and had three waitresses no excuses the food was mediocre and service doesnt even deserve 1 star . Ill be sticking to belaire on little creek!

TI

Tiffany H

Ive ate here 3 times. I tried their lunch, dinner and breakfast. This place has an amazing Big BLT and clam strips, their crab cakes are fishy and their calamari pasta are eh and their breakfast was a HUGE disappointment. Calamari still had their heads attached to them, lucky no breaks and tasted dirty. The biscuits tasted day old and potatoes werent crispy and tasted soggy. The bacon was thin and the french toast crispy outside. It was a little bit underdone. You need experience to work here and the waitresses constantly gossiped about each other and who did what or who was cooking. If youre going to gossip dont do it in the table area. Im surprised they are still in business. Hope them the best, I wont be going back there.