SUBWAY®Restaurants
| Address: | 7523 Linton Hall Rd, Gainesville, VA 20155, USA |
| Phone: | +1 703-753-9996 |
| Site: | order.subway.com |
| Rating: | 2.8 |
| Working: | 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 8AM–10PM 9AM–9PM |
Location
Photos 25
Reviews 6
QU
Quinton Nelson
I made an order for a platter of 4 dozen sugar cookies on July 3rd 2013. I was told to pay when I pick up at 10 A.M. on the 4th of July. I drove 45 minutes to this location because it was the closest one that sold sugar cookie. I arrived at 10:10am and they had no record of my order. The cashier called someone and they said they forget to tell her. She asked if I could wait 15 min I said yes. About 20 minutes later I asked how long it would be and I was told 5 minutes. 15 - 20 more min later no cookies. The manager never helped the young lady working there. He walked around outside in the parking lot, went to the store, and then just sat down at a table while the young lady struggled to get my order together and help other customers. Did I forget to mention I observed the manager digging in his nose and didnt wash his hands while he was standing behind the counter. After 45 minutes I explained that I didnt feel as though I should pay full price because they messed up my order for an event that I was late to because of their tardiness and failure to put my order in the system. The young lady called someone on the phone and whomever it was, was very rude and disrespectful. The person on the phone did not try to hear my story only told me that she would not discount my order and that the most she could do is give me 3 or 4 extra cookies and that is unacceptable. When I tried to explain what happened the lady on the phone got disrespectful and told me "Who the Hell do you think your talking to". Not once did I curse or swear at them. I was upset about my order and she did not act professional. She would not give me her name, nor would the worker and manager there and they would not give me the corporate number. She then hung up the phone and I had no choice to pay full price for my order and that is not acceptable at all. I was not treated wit customer care and nor was I heard. I dont believe this is the type of establishment and company service that the Subway Corporation built its company on. And I need something to be done about this. Pleas contact me ASAP. I will continue to call and email until this problem is dealt with. Thank you!
DA
Dan Ferraro
Portions were stingy, most Subways will fill the salad bowl with lettuce or spinach, I received 1/2 bowl and was told that was what they served. Other than that, the place was clean and the ingredients fresh. Updated 12/04/12 - Ive been back twice since then for sandwiches and been pleased with the service, portions and quality. Possibly it was just a bad day for them in October.
JO
Joseph Leo
A very well managed franchise. Attentive and very friendly service with standard Subway portions so I have no ides what this other fellow is talking about.
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sear shoja
The owner of this Franchise is really stingy. From personal experience, he has refused to pay his workers
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Nick Richards
New ownership is very friendly, store is always clean, and fast service.
AM
Amy Meade
great food, consistent quality
