Chick-fil-A
| Address: | 43310 Defender Dr, Chantilly, VA 20152, USA |
| Phone: | +1 703-722-8824 |
| Site: | chick-fil-a.com |
| Rating: | 4.2 |
| Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM Closed |
Location
Photos 100
Reviews 18
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tfb
I understand this Chick-Fil-A is new. This review is based on consistent inconsistencies across three visits over a two week period. The best - the drive through efficient is amazing - fast ordering. and a line that moves forward quickly The average - food is not yet consistently cooked the same yet, morning tater tots are undercooked; afternoon fries have both freshly cooked potatoes in the same carrier as cardboard potatoes from older batches not tossed out. Strips are nicely done - juicy and consistently cooked; where nuggets are hit and miss; smaller nugget size than other stores and today were overlooked. The bad - three times Ive asked for light-ice in a drink, which seems to translate to "fill it up more!" All three, after finishing the drink, the ice was within an inch of the cup rim. It would also be nice to have at least one fountainhead available to caffeine-free Diet Coke like other store. Edit 2016-10-17 - downgrading to two stars. I went by this evening through the drive through around 8pm to see if I had a few bad nights previously. Again, the fries were mixed; one in the carton was good, the next was cardboard/aged. What really is problematic is the inconsistencies now enter into the chicken strips -- I order a four count; received three, and two of them are roughly 1.5 inches in length.
TR
Travis Trout
Went through the drive through. Got up to the window had the correct order read to me and paid. Got handed my bag and left only to realize they gave me someone elses order. Went back spoke to a manager inside who made me feel like he understood and was going to get it correct. Was handed my new order which was then missing items. I realize this place is busy but they tend to be more concerned with speed then accuracy. ***downgraded to 1 star. Went back a second night to see if it was just a bad one time experience. Ordered a simple vanilla shake and instead was given cookies and cream. Will not be coming back.
MI
Mitchel Grendel
The breakfast sandwiches are significantly smaller than other local Chic Fil As and are typically overcooked. The chicken does not reach the outside of the biscuit and it is wafer thin, like it was pounded thin to save money. Attendants always seem to drop money outside drive-thru and expect you to open car door into the brick wall to get your change. Another time I watched someone use their dirty hands to adjust a syrup pumper straw only to put the pumped into a bottle of coffee syrup. I reported that bc it was very unclean. Food is not worth the cost. Drive further into Chantilly to get your meal.
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Official Khan
If I wanted terrible service and a messed up order I wouldve went to McDonalds. The fat girl taking my order, Hailey, was rude and kept laughing when I tried to give her my order. Then they didnt put my fries in the bag and when i went back the manager told me I was lying and that he had put it in the bag...WHAT? If I had the fries then why would I be back here at your window? So I sat there and waited for my fries which he was hesitant on giving me. Never going back.
KA
Kaze37327
Stopped by for breakfast. I was going to go through the drive thru but that line was huge, so I walked in. There were only two people ahead of me inside. I ordered my food and stepped aside to wait. 15 minutes later I got tired of waiting and left. While I was waiting, I saw 12 people get their food at the drive thru. I love Chick-fil-A, but I will NEVER go back to this location. tl;dr Save your self some time and go to a sit down restaurant.
JU
Justin Fabian
I came at about 5:30pm on a Monday and decided to try my luck inside since the drive through line was around the block. I think I chose poorly as the wait was over 30 minutes in the restaurant. Im not sure if the issue was volume in nature or a lack of efficiency from the staff, but once I put my order in, my food came out in about the amount of time you would expect during a busy time (i.e., not instant, but not a long wait, either).
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A Private User
This is a fairly new sore but this location has absolutely horrible timing and accuracy on their orders. I was at the drive thru, the wait was about 20 min and after I finally got my order, came home and saw that half of our order was missing. And this is not the first time incident like this happened at this location, and Ive had it. Never going there again. I would give it a zero star if it were an option.
BE
Ben Halsey
Super friendly staff. They even take your name for your order here, thought that was pretty cool. Update: Just when I thought Chick-fil-A couldnt be any more courteous; I placed an order at the drive-thru which came to a total of around $20 only to get to the window and realize I left my wallet at home. As I get ready to pull off the manager yells "ill pay for your order." Wow. What a great guy, thank you!
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S J
This newest CFA in the area had a rough start but has vastly improved since. Still room for improvement but doing MUCH better than before. The last 4-5 times Ive been here have been flawless. The food was cooked fresh, my order was accurately filled and the price was fine. All good and doing better!
TO
Torki Zughaibi
Been waiting for almost a year for a chick-fil-a to open near by.. and in their first month Ive been there at least 10 times! Theyre still working out a few kinks here and there but for the most part its like other chick-fil-as in terms of consistency and good customer service.
HA
Harleen Kaur
I love this location! I dont understand all the bad reviews, Ive always had a great experience here and the staff is so welcoming and they come up to you to make sure youre good and ask if youd like anything else. Highly recommend this location and I will be back.
KA
Kati Lunceford
CFA is one of our favorite fast food places for us and our kids. This one CFA is having some growing pains. The customer service is always wonderful, but the food lacks the typical CFA taste. We will visit again b/c it is the closest one to us.
TA
Talal Ramadan
Opening day, over 100 poeple inside, order out in 4 min. Amazing place, everyone is welcoming and smiling, fries are hot and fresh. I just hope the Manager at the next door McDonalds comes here more often to learn how to serve.
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Ali Shah
Went for breakfast this morning..and absolutely disgusted i had a hair in my burrito..see pictures below it seemed to had been fried into the hash brown. Hope they clean up their kitchen and use proper care.
WI
William Lagos
Buenísimo a mi hija le encanta Gracias muy buena atención exelente exelente lugar
LA
lauren mckoy
Nice customer service, decent food, I mean its fast food so its the usual, but the drive-through lines are very slow at 2pm on a Friday. I cant imagine what its like during rush hour.
MI
Michael Coeto
OK Chick-fil-A , service is a little sub-par compared to other Chick-fil-As and a little slow, but its probably because the staff is new and will improve with time hopefully.
BE
Belal Kherallah
there was chicken at this location and i enjoyed it. the bathroom had no paper towels and the ranch sauce attacked my shorts but all in all it was a pretty good experience
