Chick-fil-A
| Address: | 5716 S Broadway Ave, Tyler, TX 75703, USA |
| Phone: | +1 903-534-4692 |
| Site: | chick-fil-a.com |
| Rating: | 4.5 |
| Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM Closed |
Location
Photos 100
Reviews 21
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Jack Crader
For chickfila to go to all the trouble they obviously have gone to, its a shame they havent trained their cashiers in basic customer courtesy. Our order came out wrong so I took it back to get it corrected and Jennifer, the server/cashier/order taker/face of chickfila, proceeded to tell me that we didnt order it that way. Well, we did order our kids meals with the cinnamon applesauce, which is the whole reason the kids wanted to come here, but that is beside the point. Even if we had not specified, what ever happened to customer courtesy. "Oh Im sorry, let me make that right for you". Instead, she decides to carry it even further with another helping of, "you didnt order it that way". She made the order right, but I can get all the attitude I need from my own kids and not have to pay for it. It just seemed a shame, given that an otherwise "above and beyond" experience could be completely derailed by one unprofessional young server with attitude. Even my 8 yr old was floored. "Why did she say that daddy?"
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taylor thompson
I love chick fil a, but at this particular location I received my order in bad condition. The first incident was when my fries were completely burnt. They were burnt to a point to where they had no potato in them whatsoever. The second incident occurred when I paid for a large fry with my meal and I only received a medium. I dont know what evatly it is when I order from Here on why my order gets messed up. I used to come to this location a lot years back but since then it seems that the service has also gone down and they do not take much precaution when training employees to be warming and illustrate good customer service skills. I would love to go back here but I do not like spending money at a restaurant and not getting what I pay for.
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Kim Wooldridge
We waited more than 30 mins before realizing our food was never going to be ready. They lost our order! Two minutes later they handed us our food. It tasted as though they found where it was misplace that whole time and just gave it to us. It was not fresh, just soggy, cold food which was disgusting and inedible. Didnt offer a discount nor apology, just an "oops"! The facility is filthy, you stick to everything your hands and feet touch. The bathroom is the same; truck stops are way cleaner! In fast food Chick-fil-a used to be the gold standard, now Id say they are at or (for sure at this location) well below par.
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Tarisa Klaus
What can I say about this place that hasnt already been said? The food is so wonderful. Ive enjoyed it for years and of all the fast food in the surrounding area, this is without a doubt, my number one, never get tired of, pick. The staff at each and every location is happy and pleasant to talk to. They go above and beyond to make sure your dining experience is the best it can be. Clean dining room and fast service. I cannot say enough great things about Chick-Fil-A!
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Mike Hall
The drive-through line was crazy long so I was considering not going at all. However, the chicken sandwich was calling my name and so I thought I would endure the line. When I pulled up they had two Chick-fil-A employees taking my order and allowing me to pay for it before I even got to the drive-through window. The double line that wrapped around the building took me about 90 seconds to get through. If only they would be open on Sunday, my life might be complete.
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Tori Duke
There food is usually great, yesterday I got grilled chicken that tasted like fish. They have been poring on the spices too much lately also. The fried potatoes are loaded with salt. Here in the last month or so theyve had some really rude employees in the front Late in the afternoon and evening. My family has been eating at their places for years and never has it been so bad. The store has really takin a dive in cleanliness lately too.
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Jordan Roland
I ordered on Saturday during a rush and my food was warm not hot. I called to get my food remade and sat on hold for over 8 minutes and finally hung up. Sunday chic fil a is closed im aware. I made a call today to have my food replaced and the Manager asked me do i still have the food?! Horrible customer service and i payed 7.52 for cold food. Step it up Cfa.
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Daniel Ray
Fool me once, hair in my soup; fool me twice, hair in my sandwich. I love Chick-fil-A. But my last two trips at this location, I had hair (or clumps of hair) in my food. They wanted me to show them, but I wasnt gonna go back at their busiest time for them to do anything about it. Just keep an eye out for stray hairs.
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Grasi Lima
É um bom lugar para lanche. Frango como o nome diz é o cardápio principal. Em média você gasta entre $10 a $20.
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Sean Fagan
Most Chick Fil A locations are a 5 star for me, this one has almost always been that way. A couple of times I received poor service, including refusing to serve me a menu item because they were "almost closed," so I docked a star because Im unforgiving.
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Gaby Renee
What can I say, you cant ever go wrong with this place. They always have a really long line, but they always are good at getting people in and out quickly. The minor wait is so worth it! And the customer service is always impeccable.
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R Gerald Allen Saul
Absolutely wonderful CFA. Weve been through the drive thru, weve ordered inside, weve done mobile orders with both inside pickup and car side delivery. Oh yeah, dont forget about their indoor play area. Love bringing the family
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Rob Paek
Indoor playground area for children and pretty quick service considering how busy they get. Friendly staff. Pro tip: if your kid doesnt like the toy in the kids meal, trade it in for a free small Icedream cone or cup.
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David Grey
You cant go wrong with Chick-fil-a. Also, Im loving the new "sauce station" in the drive thru! Dont know if thats what they call it, but thats pretty much the best name I could come up with haha.
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Daniel Allen
Good tasting chicken and fries zero but not want is used to be since they when the way of food additives. Also The waffle fries are almost always in little bits and not always tasty.
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Leah Lundy
I just left this Chick-fil-A. Their outstanding service blows my mind!! I always order to-go and have never had anything missing from my order. And the staff is always friendly!
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Tiffany Ticer
Its chick-fil-a. Yummmm!!! Service is wonderful. I went through the drive thru. I was in line and out in about 6 mins. Where I was the 3rd or 4th person in the 2nd line
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TxsChiLLiN
This is about for one of the best Chick-fil-As Ive ever been to. Service is always fast and friendly and the food is always hot and they always have clean restrooms.
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Zach Livingston
I honestly think no matter how bit the drive though line is they always seem to get things moving faster than you would expect and they never get my order wrong.
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Egor mogunov
This Chick-Fil-A is awesome!!! It doesnt matter if your dining in or going through the drive thru the staff are always cheerful and give great customer service.
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Manuela Renteria
Me gusta su comida tiene muy buen sabor y precios razonables
