Address: | 2881 Matlock Rd Ste 103, Mansfield, TX 76063, USA |
Phone: | +1 817-453-0900 |
Site: | order.wingstop.com |
Rating: | 3.4 |
Working: | 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM 11AM–12AM |
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Jojo Ja
WORST ever!! From the smart order taker to all the loud cussing in the kitchen and talks about shots and partying! And once we finally got our food even though the place was completely empty on this Thursday night at 9:45 then all of a sudden our conversation as we eat gets interrupted by some great heavy rap music full base and full f bombs and all other sorts of crap! Not embarrassing enough we had to get up and ask the employees to turn down their music because between that and the music on the loud speaker playing over we couldnt hear each other. You would think they would just shut it off but no they tone it down a notch apparently this a club got these kids sadly theres an owner somewhere around that has poor quality employees working for them! Save the party for the club this is a place of business that people come to enjoy a meal with friends and family will not be returning rather drive an extra 30minutes away
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Benjamin Stark
Got a 15 piece boneless they were smaller than chicken nuggets from mcdonalds and way under sauced. When I called to complain the person who answered the phone said there was no manager available so after explaining what was wrong with the order he says well Im the one in charge if youd like to bring them back well make you new ones. I told him I live kinda far away so youre telling me you messed up my order and now want me to be further inconvenienced to which he responded well you can save them and bring them back when you have time. Not once did he apologize or do anything to make up for their mistake.
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Paul S
Food is good, but service at this location is awful. When it gets busy, they "turn off" the online ordering system. Unfortunately, that just means they start ignoring online orders - you can still place them online, and you get a confirmation and a pick up time, but when you show up your order wont even be started. You can try calling in the order instead, but theres a decent chance youll still have the same problem. Theres only like 6 tables in the tiny place. For a place that is mainly take-out, the take-out service really sucks.
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JayneMarie
Every single time I go to this Wingstop they always have my order wrong. Or they cant find my order that I ordered online. I still have the stand and wait for another 30 minutes before I can even receive my food for some reason and I go at the time it says its supposed to be ready which is about 25 minute. They are never stocked on stuff like cups for drinks, ketchup, containers etc. Several times they almost gave me somebody elses order. Horrible customer service. I walk in first thing they say "name?" Smh
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chris scofield
The cashier there (especially they guy with tattoos and thinks hes a "thug") have the worst service!! Didnt get my order correctly an then said it was my fault. I work in customer service an these guys shouldnt be working at any place that deals with customers. Ill go out of my way an eat at Pluckers from now on which are much better wings and they dont get upset when I ask to mix two different flavors on the same wings. Thanks Wingstop for choosing a better place to eat for me. #DoneWithWingStop.
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Olivia Brown
We came for lunch when they werent busy. It took 34 minutes to get our food. This was our first time and I have no idea why it took so long. The boneless wings are just ordinary frozen chicken nuggets that I can buy anywhere. My husband said the wings were decent, but the fries were so salty I could barely eat them. Our food was also not hot despite the 30 minute wait. We wont be back. There are much better options locally that arent as pricey.
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Sherri Brittingham
Chose this location out of 3 choices. Sorry that we did! My son and I walked in, no one in line, only one person sitting at a table, a male employee standing at the register. He did not speak, just stared at us. We already knew what we wanted to order, but before I could get it out of my mouth, a young man walks in and the employee immediately asks him what he wants and takes his order. Are you kidding me?! Not cool, will never go back!
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LJ Wright
I ignored the bad reviews, assuming that people were just catching them on an off day. I guess every day must be an off day. A friend of mine wanted fries, so I ordered the seasoned fries via mobile order. As another reviewer said, there was no seasoning on the fries. The employees were disinterested and almost annoyed whenever a customer walked in. Learned my lesson and wont be coming back! (2 stars because the fries at least werent burnt).
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Faith Turner
First time at this Wing Stop location, customer service was top notch. Got the family 30 pack... Wings were big & juicy! Tried the hawian flavor ehhh not so good but that could just be my palate.....The lemon pepper and garlic parm didnt let us down! The only real negative was the fries for a family pack they were half of what they should of been. Will go back just double check portion of the fries.
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A Private User
This restaurant does not exist in the current location. There is another 2881 Matlock Rd location, but that one is in Mansfield, TX, not in Arlington. the locations in Arlington via the WingStop website are: 5415 S COOPER ST 915 ROAD TO SIX FLAGS 2356 SE GREEN OAKS BLVD 4407 LITTLE RD 901 W PIONEER PKWY This location seems to be a redundant error.
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Stank Buddha
Ive lived here for over 6yrs and RARELY does one get what they ordered. I paid extra for drums only and STILL got mixed wings AND got PLAIN fries…… this is not my first time ordering here this is the one that broke the camels back. Greasy flavorless wings wrong orders all the time…… DO NOT COME I WARN YOU YOU WILL BE DISSATISFIED
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Michael
Just crap. From the rude girl up front to the manager who obviously hates his career its all reflected in the way this establishment is run. So sad because wing stop geninuly has a great product thats being otherwise ruined by this careless, incompetent, or rude staff. Pizza Hut does a better job on their wings.
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Pacific Logistics
Worst place to order food.bad food service i ordered spicy chichen and BBQ chicken wings when I gt my food came home saw it was different chichen when I called this place to tell that they were very rude with bad attitude ...not going there again and wont recommend any one
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Kyle F
These guys are fast and its always done by the time we get there. We order as we leave Midlothian and weve never waited, they definitely have a good crew in the back. Keep doing good work. The Waxahachie branch sucks balls me and my wife refuse to go there anymore.
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CJ Re
Ordered 20 wings, mild and hawaiian. The flavor was... not there. Got 10 bland wings and 10 slightly sweetened bland wings. Fries were good but overly salty. Ranch dip was nice. Probably wont go there again for wings, at least.
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Wes Ewing
Ive called and ordered online at this location many times since June 2016... This location does not understand what "WET" means. I wish the the Six Flags location could totally re-train the Matlock location on wing prep.
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Diego Villarreal
Been coming to this place for years now, small location causing it to crowd up very easily after 4 families come in, very well kept and clean. Coming from the restaurant business they could show more hospitality.