Snooze an A.M. Eatery

Reviews 3

SU

Suzanne Ryan

Sadly, my experience this morning was awful: the service, the food. At first, mgt made it clear they saw me as the problem rather than the front or back of the house or wording on the menu. I ordered the continental, billed as granola, yogurt, grapefruit half, & toast. I asked to substitute the yogurt for an alternative meat patty & have soy milk on the granola. My friend ordered a meal with bacon & asked for fresh rather than pre-cooked & served from the warming tray. I was told yes.The waitress seemed dubious about the fresh bacon, but isnt that why one comes to a sit down restaurant & orders off the menu instead of a buffet line or going to fast food? The meal arrived with no granola at all. After asking about its status, I was delivered what was announced as a side of granola, no soy milk. It was in a 1-inch deep bowl of 2-inch diameter, a condiment bowl. That didnt mesh with what I thought I had ordered, so I checked a menu. Granola was the first item listed, which to me means is the main item. The waitress came by & seemed surprised at the small size, but said the yogurt was the main thing, so this was it. The menu should have read "yogurt with a granola toppng." The alternative patty was not the consistency of faux sausage patty, but a dark orange, mushy patty like mashed potatoes. I made a mental note not to order that again. The toast was partially toasted. Guess the kitchen was in a hurry on that. With granola being the 1st item, I interpreted it as a bowl, not a condiment sized topping. The grapefruit half was not sectioned or cut around the outside circumference, just cut in half. Why would a full service breakfast not cut the grapefruit? I could see this if it came with a grapefruit spoon or pointy knife so I could get out the sections, but it didnt. I felt disenchanted. I thought about this while finishing my first cup of coffee. Meanwhile, the bacon came out cold & greasy. He sent it back, again asking for hot, blotted, fresh cooked bacon. The cook came out & told him it would be 15 minutes to get the bacon. He agreed & did get his request. He said it was good. By now, my coffee had long empty. I got up & poured it myself, while surrounded by staff who never asked to get it for me or wondered why a customer was pouring coffee. My waitress, who was quite nice, never noticed. By now, not one to make a scene or generally complain -- I usually chalk it up as a learning experience & avoid the restaurant/items in the future -- I decided to speak with the manager. I explained that my experience was not going well & showed him what I had received. He said the granola was a supposed to be a side. I asked him how I was to know that from the menu when it did not say granola was a side & was listed as the first item. He jumped in that I was not letting him finish talking. Clearly, he did not want to hear about the menu miscommunication, so I told him that since he did not want to listen to me, I would just pay & leave. As I got out my card to pay, I told him about the mushy patty, uncut grapefruit, getting my own coffee refill. He refused to take my card & never apologized for the confusion or service. My friend did not get his coffee refilled, either & went to get his own. Was our table written off as a "lost cause" because we had dared to express discontent with the food we ordered? My friend finished, & as we prepared to leave, unexpectedly, a bowl of dry granola appeared, no soy or other milk, & lovely, large sections of cut grapefruit. The bowl was what I had originally expected, albiet it was still a bowl of dry granola without any type of milk. The grapefruit slices were at least 4 times the size of those that were in my original grapefruit. I shared that observation with my friend. At this point, the man at the next table leaned over & told me I had done nothing but complain, was ruining his breakfast (he had not received anythng yet), & these were minimun-wage workers so I should accept what I got. Seriously? Be careful of standing up for youself -- you may be told to shut up and take it.

JU

Justine Hernandez

Forget about your alarm. If all the buzz about Snooze isnt enough to wake you up, then maybe some Excess with a side of syrup will do the trick. I proclaim Snooze to be the BEST breakfast spot in Houston right now. Why? Well... let me explain: 1. Haven for Indecisive Diners: I was born with this... disability. Its quite sad actually. I am completely unable to choose food items for myself due to the fear of disappointment. My indecisiveness has resulted in countless arguments and severe h-anger pains. The cure? Snoozes Pancake Flight, and the Benny Duo. Choose 3 out of 8 pancakes and 2 out of 6 benedicts. Now the only thing youll have to decide is how youll get home after stuffing your face with insane amounts of breakfast. 2. Quality AND Quantity: Who says you cant have both?! My table for two was loaded to the brim with food (6 pancakes, 4 benedicts, 1 pot pie, and several drinks... stop judging me). Even the staff was impressed with our blatant lack of self control... I mean... good taste. The portions are generous and each dish was executed beautifully. Id call this the total package. Its 2016 - is it legal to marry Breakfast yet? 3. Breakfast. Pot. PIE!!!: Move over biscuits and gravy, theres a new pastry in town. I stared in awe when the deconstructed "pot pie" was set in front of me. Homemade sausage gravy draped over an airy flaky puff pastry square, topped with a runny sunny-side up egg... The gravy is my second favorite in Houston (first being at the Breakfast Klub). The yolk from the sunny-side up egg gently ran into the gravy, as if they were always meant for each other... Its breakfast art is what it is!!! 4. Long Waits Made Easy: Snooze has a line out the door by 8 AM, but dont fret. Bypass the line, get your name on the list, and give them your number. They will text/call you when your table is ready and you have 10 minutes to get back. Hang out in your car, take a stroll, enjoy the beauty that is Montrose. Time flies by when youre not handcuffed to a waiting area. They stayed within the quoted wait time window (1-1.5 hr) and even ended the text with a :) emoji. :) Indeed.

FA

FatBulldog

First off. I absolutely hate the parking. Its your typical only 12 parking spots restaurant in midtown/heights/Montrose. So you will likely have to park far away. Also this being my first time. Being told 45 to an hour wait made me want to leave. Thats far too long of a wait for me. Adult life means adult things to do. But my friend urged me to wait it will be worth it. Well... it was. Im not one for going to trendy spots because its trendy and look at all the likes Ill get on Facebook. Dont care. I do care about good food. And this place delivers. The price is cheap for the quality of food. But if it was 2 dollars more a plate I would say too expensive. So they have a good ratio on that. I got the eggs Benedict the 3rd. Silly name but wow fantastic. The holandase sauce was very savory. Im not a fan of sour acidic holandase sauces. The egg. You can tell if a cook is good or not when it comes to a poached egg. Either they are underdone and mushy on the outside or overcooked and the yoke isnt runny on the inside. This was absolute perfection. The hash browns. I asked for crispy and they certainly were. Great taste flavor and crunch. I will certainly go back. But Im just not going to wait an hour to eat breakfast again. Def not a place to go to during lunchtime at work unless you get 2 hour lunch breaks.