Wings Over Texas

Reviews 5

KE

Kenzi Rouser

I have been to this restaurant a handful of times and have a story for every time, and I always say this will be the last time I come here. Well I mean it this time! I chose this restaurant again because it was available on the Waitr App and I thought I wouldn’t have to deal directly with them. I placed my order at 11:01am; the food wasn’t available for Waitr to pick up until 12pm, which meant I did not get my food until 12:20pm. When I finally got my food I made sure I had everything. I was missing 3 extra ranches, the jalapeno’s for my nachos and 1-8 combo wing meal. So I called Wings over Texas, told them everything I was missing. The gentleman actually started to argue with me whether or not I ordered extra ranch, it was clearly stated on my receipt I did. Literally In the middle of our conversation I was handed off to a woman “manager” she began to apologize and get the list of missing items from me again, and ask when I would like to pick this up……I paid for delivery through Waitr and waited 1 ½ hrs for my food to arrive. Plus it was my lunch break and didn’t really have enough time. I informed her I would get it but I would never go there again. She apologized and we ended the conversation. Then my manager called back (this was a company lunch) to inform them we would not be coming for the meal, so not to remake it and just to refund us. He started to explain the situation to the employee who answered the phone and the employee stated he was going to check with his manager. My manager overheard the woman “manager” state to her employee “I cannot deal with him now. He will need to call back at 4 to talk to Don”. Very unprofessional, that is the kind of service I always seem to receive at this restaurant. In the end we called Waitr and they refunded for the missing meal, jalapenos and extra ranches. Another incident was when we waited over 30mins before a waiter acknowledged us sitting at the table. The manager came to our table, on his own, apologized and gave us his business card with a 15%discount note for our next visit. When we came back about 3weeks later we tried to use the discount, However, they could no longer honor it because he was no longer with them……… Wing Stop or Buffalo Wild Wings are definitely the better option here. I mean Wings over Texas doesn’t even let you have 2 sauces for a 10 piece! Who does that……….

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SA

Safire Browning

Ordered from Waitr delivery app last night around 9:15 or so and by the time we got the food and went to eat the restaurant would have been closed (10pm). My order was wrong, I completely got the wrong wrap. I ordered the chicken tender wrap (chicken tenders, avocado, bacon, tomatoes, cheddar cheese etc) and received a grilled chicken wrap with just lettuce and grated parm (I guess their Caesar wrap). Since it was too late to do anything about it I tried to enjoy it but just really found it flat and boring so I didnt even eat half of the wrap and it put it in the fridge. My husband calls them first thing today to let then know our order was wrong last night thinking it wouldnt be an issue since it was right on our receipt and the app that we ordered the other wrap. Well first off the woman who answered the phone immediately hands the phone off and says "Someones order was wrong. Im not dealing with it." Then he spoke to a very rude manager who didnt want to replace the item, saying he gets people just wanting free food all the time. After telling him that we have half the food right here and we can bring it with us along with the receipt he begrudgingly agreed that he would "tell his cooks to make another" after he sees it, and that he "normally wouldnt do this since its not the day we ordered it but he understands the store does close at night". What?? My husband brought the wrap in and the guy says "Oh you ate the fries." So he proceeds to tell his people multiple times not to include fries in the order and makes a point of taking the uneaten half of the wrap. I am just shocked that this is how they think they should be running a restaurant. If the restaurant gives us the wrong food it should be standard to replace it and not patronize the customer. We order from them via Waitr all the time and we will not be after this. I still cant believe the way they acted like we had done something wrong when they made a mistake.

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BR

Bradd Theodore

My folks & I decided to try this place out this past Friday night. We were so glad that we did! First off, the food. The wings are HUGE!! We got the Family Pack which includes 30 wings & 2 sides. We went through about half of the wings & couldnt eat any more. The sauces on the wings were outstanding! We got the BBQ & Caribbean sauces & they were finger licking great!! Ive tried many wings from many locations (Hooters, Buffalo Wild Wings, Wing Stop, local wing joints, etc.) and these are the best of them all! The sides were excellent as well. We got an order of fried pickles as an appetizer which were very tasty. In hindsight, we probably wouldnt have ordered them if we knew how much food was coming. Nevertheless, those as well as our sides of sweet potato fries & fried green beans were nothing short of totally delicious. The service was also excellent as well. The waitresses are very friendly & attractive which makes the experience that much better. Our waitress came around often to see if we needed anything & always made sure our beers were never empty. The enviornment of the restaurant is very relaxed and informal. There are many things about it which remind me of Hooters. I agree that theyre going for that motif with the layout. But its a nice & clean environment with good music that isnt overpowering so you can still have a conversation with people at your table without yelling at them. All in all, this is an excellent place to go to get some giant wings & some great service. Ill definitely be making this place one of my usuals. Cya there!

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JO

Josh Fitzgerald

It took15 minutes just to get someone over to our table to get the drink order. 20 more to get the drinks and they where wrong. we ordered our food and 45 minutes later we informed the waitress that its taking too long we need to get the food Togo. The waitress goes and gets our food puts it into to go containers, and that took another 15 minutes. We pay and leave by the time we get back to work we look at our food and find three of the five orders are wrong. So I go ahead and call the manager when I get on the phone with the manager shes rude and disrespectful tells me that I should have inspected the food before I left and proceeds to lecture me for five minutes. This place sucks.

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DE

Desiria Bell-Cain

Waitress was friendly prompt & delivered great customer service. Food used to be great i dont know what happened to this place. Food was absolutely horrible EVERYTHING appeared to be reheated even the fries (disgusting). Talked to the manager (a old Hispanic woman) she argued with me that the food was fresh & tried to put it all off on the waitress & say that she took too long to bring the food out but that was a lie. We sat at a table where we could see when the food came out & the waitress was VERY PROMPT! Spare yourself the trouble & go to Wing Stop or Buffalo Wild Wings. The manager needs to be fired!!!!!!!!!!!!!!! Horrible service as a manager

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