Address: | 675 E Main St, Hummelstown, PA 17036, USA |
Phone: | +1 717-566-7213 |
Site: | pizzahut.com |
Rating: | 3.2 |
Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–11PM 11AM–11PM 11AM–10PM |
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Gisela Lopez
* RIP OF ALERT* HORRIBLE & A RIP OFF. Save yourself the headache and do NOT order from this so called "business". I placed a order today and after waiting patiently for ONE hour delivery and keep in mind Im right near there business. The driver says he forgot the soda that he be right back. I said fine no problem. 3 hours pass and no soda. I called the store and they dint answer. After 10 times finally got someone who ask me how the driver look like. Like if I work there I replied dont you even know who got my order. Well he put the manager on the phone without me even asking but I though great. Well guess what AWFUL & COCKY attitude. Said hi Im ERIC as if Im supposed to know who he is. So I asked if he is a manager he said yes. He proceeded to act like there is nothing he can do.. said they are very busy are doing 8 orders at a time. So yup no plans to send someone out to bring my soda. By then I got upset thats so inconsiderate after 4 hours total. Well he said he can offer me a $5 credit and how he been in business so long and VERY RUDE. I said look in as humble way as I could Im in business as well and I dont need the money all I want is the soda. So you know what he did? HANG UP. AWFUL staff and AWFUL manager. I feel PITTY for whoever owns this place. These employees will bring this franchise down in a heartbeat. Thats for sure! And thats just a short resume of these disrespectful staff behavior.
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Thomas Laughlin
Horrible service. The staff forgot you even where there and you had to remind the staff about what you were ordering because they keep going off topic. Watched our waitress start talking to people who were picking up to go orders and not putting in our order, 25 mins after we ordered. The waitress convo about her underaged drinking and peeing herself infront of two minors was unnecessary. I have been going there for years and have seen a gigantic change from the last time I was at the Pizza Hut. The staff also looked liked they were either drunk or extremely high. Thanks either Jessica or Jen for their horrible service. Never will go to this Pizza Hut on my familys annual Hershey trip ever again.
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Stan Weistling
I called and asked about wing sauces and the man who answered did not even know they had wings and started naming sauces they didnt have. I asked to speak to a manager and the managers name is Mike. I dont know the last name but manager Mike told me about the sauces politely at first and then I asked to order something and he got distracted and hung up on me without taking my order. Manager Mike is not very good at his job and if you see him at the counter Id recommend asking for someone who knows what theyre doing, because he doesnt. Very aweful customer service.
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Ended Craft
Worst Pizza Hut Ever. Waited 15 minutes on drinks. Server took our order and then comes back 15 minutes later and asked us if he got our order. He then retakes our order because he lost it. Finally got our pizzas about an hour after we arrived. We didnt get our cheese bread with our pizza. It comes out 10 minutes later and its bread sticks not cheese bread. Not once did anyone ask us if we needed refills. Not once did the manager come out to apologize. Like I said worst Pizza Hut ever. Any good reviews for this place has probably been done by the staff.
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Bailey Price
Worst Pizza Hut ever. Save yourself the headache and just not go. The waiters stood around talking to a group of friends, and lost our order three times. When they finally got it right it wasnt our order. They messed up our cheese stick order. No one cared to ask us if we wanted refills or cared to apologize. It took us a good hour and a half to get our two pizzas. The best part about the experience was the cute duck outside the restaurant.
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Michael Schmitt
I took my kid there because we like this pizza hut over the ones close to us but the last time I was there I took my kid for a free pizza she earned and as we left a delivery driver hit my car and not only did the manager not apologize but I had to ask for my pizza to be remade because after all that time my food we t cold and when they remade it the order was wrong very disappointing they dont care about there customers
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Luke Cassel
Wish I could give negative stars. I ordered a p pizza tonight and quoted me 30 min. They charged my card and never brought me my order. I tried calling they said it was a "miss quote" and it was actually going to be an hour. Then they just never showed up and by that time they were closed so they didnt answer the phone.
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Edward Padilla
Didnt go there so I could hear a rude inconciderate employee vaccum the dining area. And continued to do so after she was told. All the manager did was make an excuse for her. Bunch of idiots who dont understand that their guests want to enjoy their meal without any of the unnecessary noise. Will not go there again.
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Mark Lennox
Excellent experience - makes me want to go back! Great daily specials, saved more than 50%. Very friendly service, very attentive and worked well with our kids (1 and 4). The food tasted great and was nice and hot to our table. Im no Pizza Hut expert, but they offered to give us a drink refill for the road!
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Kristiana Arentz
The night staff awful. Our waiter was to busy on his phone and goofing off with the other employees. My order was wrong and instead of just fixing the problem he just argued with us and then fixed the problem. I will only go back during the day. Again the night staff was lazy and disrespectful.
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Denise Messerschmitt
Our Waiter walked out after taking our order. Mary and management picked up the ball and couldnt have been nicer. They were all busy and teamed up to make an awkward situation better. If I lived here I would be a good customer here! Thanks again!
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bob smith
The food tasted just fine and the wings had a great zing, but after finishing eating I witnessed some of the employees handling food without washing their hands and all I could think of was how likely it was that my food may have been mishandled.
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Abrian Gonzalez
Absolutely horrible!! Kids screaming out of control, lighting was almost as obnoxious as the noise level, sat for over 15 mins before sever approached, and another 35 before 1 large pizza made it to the table!! Never again!!!
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Steven Eppley
Sat for 15 minutes and the didnt even take the drink order. When I asked to see the manager the ask if I was here for a pick up order!? They werent even busy. Thankfully there is a Wendys and McDonalds next door.
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Kathryn Thomas
Ordered food "to go for pickup." Once we arrived, the manager said the delivery driver took off with our order. They apologized and refunded our order. Plus, he gave us a new, hot meal for free. Great service!
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Bryanna Sharer
The staff was awful and it took 20 minutes just to get our drinks. We then had to get them to bring our food out in boxes because we were on a time limit. Definitely dont go there is you have somewhere to be!