Dairy Queen Brazier
| Address: | 1155 NW Adams St, McMinnville, OR 97128, USA |
| Phone: | +1 503-472-6320 |
| Site: | dairyqueen.com |
| Rating: | 2.7 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10:30PM 11AM–10:30PM 11AM–10PM |
Location
Photos 27
Reviews 5
MI
Michael Pfeffer
Went in tonight and ordered an order of onion rings, cheese curds, and a cheeseburger w/o onions to go. Instead a cheeseburger, onion rings, and reg cheese curds for here were entered in. A "manager" assembled my "order" by giving me a cheeseburger marked w/o onions, french fry, and large cheese curds. I informed her that my order was to go with onion rings instead of fries. She placed my cheeseburger w/o onions, and the large cheese curds in a bag and informed a girl (later identified as the owners daughter) that she was waiting on onion rings. The owners daughter removed my burger and the large cheese curds from the bag and replaced it with a reg cheese curds and asked for a cheeseburger. Upon seeing this when I was handed a bag by the previous "manager" I asked if the cheeseburger was w/o onions and I was told probably not since it wasnt rang up that way. The cashier who took my order told them my order was w/o onions. I opened the burger and thumbed through it to find onions. I handed it back to the "manager." She promptly took the burger back to the back and removed the onions, then wrote on it and brought it back up and gave it to me. Having have worked for many fast food places before (including training employees) I knew this was a clear violation of health code. Once food as crossed the counter you cannot give it back to a customer (though many places do this hoping you dont know about the violation). I told this "manager" that she had violated health code and asked for a manger, at which time she told me she was one. I was genuinely shocked since she had made so many prior errors in addition to this one. I told her again that it was a violation and her response was "so...". I asked for another manger and I was told to wait for the owners daughter (who I was told was simply another manger). I informed this "other manger" (owners daughter) that there was a problem and I wanted my money back for the food. She had the same response as the manger "so...". She refused to refund my money stating it was Dairy Queen Corporate (not franchise) policy to not refund money when requested. (I was offering back the food, so I wasnt asking for anything for free). When I told her again that they violated health code she offered to remake my burger but I didnt have faith in their ability to do right by me so I declined and asked for a refund. She refused. I asked for the information for the franchise owners and was denied. I stated I could call corporate and the health board and was told "so...". She then threatened to call the cops (I was not being belligerent by any definition of the word, only firm that I wanted a refund and to return the food due to the situation) while trying to say they had asked me repeatedly to leave and I had refused (this was the first time she had asked me, however agreed to leave).
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A Private User
Hello, I live in the vicinity of your "restaurant" and oft take my son in the evenings for a treat, well maybe once or twice a month. Tonight when we went in we were kicked out in the middle of our meal at 10:00PM. I understand that is when the store closes but they do not kick you out in restaurants, or even other fast food places. If you truly have the customer in mind, you should put an end to this ridiculous policy. The Manager, Kathy, was extremely rude and confrontational...in front of your entire staff. I can only imagine the negative effects that example will have on customers in the future. I was nice and complied with her request but not before asking about her name and that company policy that says, "You may kick customers out in the middle of their meal." As I was talking to her I noticed her stained and greasy shirt stretched over her obese body, coupled with the rude look on her face and snotty tone of voice and was so disgusted I swore I would never come back. My son enjoys his visits to your store, but tonight it was ruined. We were just trying to have a good time and if this policy and attitude isnt changed I will be glad to spend my hard earned money somewhere where they DESERVE their customers. Advice if you are going out to ice cream in Mac...GO TO SERENDIPITY DOWNTOWN they would never think of doing this to their customers. Plus its better, cheaper, and you would be supporting a small local business.
DI
Diana Shields
Victoria at, 1155 nw adams McMinnville, Oregon 97128 Surely does not care about her customers,after sending three emails regarding the mistake that was made i get a call from her asking what my order number is 5840 i reply she tells me instantly i must have the wrong dairy queen there numbers are longer. Seriously Im reading this from your reciept with your address on it. Mind you i stopped to pick up a quick lunch i have laryngitis so cooking is not something i wanted to do,i know mistakes happen. But then theres Victoria the manager she lacks in customer service skills. She would rather loose me as a customer than refund my $12.29 she said we just dont do that here... Hmm but my response is i faithfully paid for an order that was completely wrong i i as a manager would have apologized and said come in at your convenience our mistake. Instead its we dont refund here, its really the principal of her attitude now, dairy queen is hard up to keep my money and not keep me as a satisfied customer i will remind friends and friends will also being a manager my self word of mouth goes far.3/17/17 Victoria is truly not an asset to Dairy Queen customer service skill traing should be required. Comments on yelp... I will get in touch with head quarters Dairy queen Im sure the representative would like to know how you treat your customers and represent them as well..3/17/2017
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Bay Root
Just stopped in there to get a(pineapple) milkshake. It was sour and tasted like crap I took it back in told the little blond that it was no good. She said we have made it to our specification and pineapple is sour. I told her I want my money back and she said NO IT WAS MADE TO OUR SPECIFICATIONS. I said it was made to your specification not mine and I want my money back.I ask if there was a manger onsite and she said she was the manger. My mom and dad own this place and they DONT give money back they just make a replacement. I ask her one last time for my money back and she said no. So I ask for mommy and daddy phone number to the place and she said NO. The other lady behind the counter said its right there on your slip I left the milkshake on the counter and walked out have yet to get answer on the phone..... Will never go there again the OWNERS must be real proud to sell crap and never have to refund.....
MC
mcminnvilleate voc
We work with Adults with Disabilities and were refused when we took them through the drive through to avoid any potential behaviors in the store. The Manager refused to take multiple orders for the clients. This created several outbursts with upset individuals. We have never been refused multiple orders ( only 3) is that really so difficult? The manager was very condescending and rude. When we got back to our group home we called and asked to speak with the Manager and were hung up on. We will pass this information to all of the people who work with a health care agency.
