Baskin-Robbins

16015 SW Walker Rd, Beaverton, OR 97006, USA

Address:	16015 SW Walker Rd, Beaverton, OR 97006, USA
Phone:	+1 503-690-8469
Site:	baskinrobbins.com
Rating:	3.7
Working:	11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM

Location

Photos 36

Reviews 14

Tricia A.

Hands-down some of the worst customer service Ive ever experienced in my life. Took my kids there for their birthday cones since their birthdays are only a few days apart. I hadnt realized that the toddlers birthday certificate actually expired the day before. The Asian woman working there took the certificates and barked at our older child, "WHAT YOU WANT?!?!?!" and then told our little one "NO ICE CREAM FOR YOU!" Our little one was in tears. I cant believe she wouldnt have at least asked us to pay for one of them before telling our child he couldnt get his birthday cone. In the meantime, she kept barking at our other child, "WHAT YOU WANT, WHAT YOU WANT?!?!" The older child, seeing his little brother so upset, was so stunned he couldnt think straight. We told the lady it was only one day off and asked if he couldnt get his birthday ice-cream and she said "NO. TOO LATE". It was a horrible, rude experience and this for two little boys who both were there to celebrate their birthdays no less!!! I took the certificates back, let the witchy woman know we would never, ever buy there again, and went to the BR by Powells (which is no longer there). There were two workers there and we told them about the experience we had just had on Walker. They told us that they get a lot of complaints about the Walker store. They apologized profusely and not only gave us both boys birthday cones, but sundaes for the adults as well. We were loyal customers of this BR until they closed. I would rather drive many miles out of my way than give the Walker store a dime. I, for one, still value good customer service, and am a loyal customer when I am treated well. Spend your money where its appreciated.

anne rodriguez

If i could give a zero starts i would!!If you are happy or even mad dont come in this store you will be dissapointed. RUDE!RUDE! owner.. Well the owner of this ice cream store is an asian. I dont know which part of the asia may japanese or korean. Rude owners. The ice cream are good but the service is sucks. It seems that the asian owner are not happy to have this business and dont know to smile or even greet the customers. I want to tried the ice cream before i will buy it and seems like the asian guy is not happy. I asked him for a cup but customers need to pay $.50 cents per cup. wow!what a surprised 0.05 cents for a cup what a greedy owner. The ice cream is pretty expensive anyway. I rather buy a half gallon of ice cream at the store in new season atleast its organic! The one lady behind me got a really bad experienced, she is so happy and went out mad of that store. The lady told him a flavor of an ice cream but its not available instead the owner said there is many chocolate flavor on that side why you dont look and choose! he is pretty mad. And at the end of the lady told him i dont want to come back in your store and the guy said with confident and boastful attitude , (fine, go ahead, if that is what you like!!! My Gosh,, what an experienced this store. Dont go on this store you will ruin your day.

Twirly Bacchus

If i could give zero stars I would! The staff here is terrible! The lady behind the counter was Chinese or some Asian country and didnt speak any intelligible English. She was the only staff. Gave my husband an ice ream he didnt order or want and forced him to pay for it. He kept saying no, insisting he didnt want it but she became belligerent. He is from India (specks fluent English ) and didnt know the rules and was afraid shed call the cops on him if he didnt pay. What kind of place forces a person to pay for something they didnt order or want. Hire better staff! Hire someone who speck English for crying out load!!!

Jose Palacio

New young girl working a few weeks and I ask her she can write happy birthday on The cake she said she really did not know how But I insisted and it came out like she was a professional which she will be in the future thank you.

A Private User

We had an ice cream cake for my daughters graduation and it was delicious and beautiful! Every time I have been, it has been consistently excellent service.

Hansel Derelick MB.

Its Baskin Robbins ice cream, do I really need to say anything about how awesome this place is? The staff is great here too

Me P

Good ice cream, convenient location, OK service. More or less BR you would expect.

Teresa Lai

Great ice cream!! You can ask to taste different kind of flavors.

Michael Hawkey

Nice & friendly Korean couple that own the store

Puneet Singla

Worst customer service, very rude staff

Bruce Querbach

Good place for an ice cream treat:-)