|Address:||1323 E Napier Ave, Benton Harbor, MI 49022, USA|
It was terrible. They waited 10 minutes to give us drinks. Then we ordered a gallon of their sweet tea and cone to find out they had none. So we asked for a refund and took them 20 minutes to do that. Mean while the rest of the employees just stood around socializing and staring at us. The continuously kept asking other employees why we were waiting. Im assuming the manger was the one who had to refund money and he also kept ignoring us. We will never go there again. And especially we spent about 50$ or more
Manager took my order very rude I paid good money food quality was good but I waited a long time then he got real country with me when I requested a drink for my wait he the one that look like a over weight prince I was pissed off I call corporate no called me back or anything they need to think about how they would feel if the shoe was on the other foot
Worst customer service ever ordered 2 dinner combo and picket up at the drive through with no napkins, no fork and when I asked for hot sauce the girl at the drive thru gave a bad look when I was in line I cars not moving checked in through the window some of them were texting and some talking as they were just waiting for 10. Pm to close.
Bad service. Incomplete order. 35 minute wait time for order. No apology, no refund, no offer to give me missing items. Phone calls to the franchisee went unanswered and never returned. Waiting on the corporate offices to see if they care about this location degrading the Popeyes name.
A Private User
Drive threw woman wouldnt take order and laughed because I had to come into store. she was punishing me for some reason? I wont return. Very unprofessional people workng there.
Ordered a 3 piece dinner meal. Got 3 chicken strips. Lady at the drive thru window was rude. You ask a question and get snapped at. Service was VERY slow!! Not worth the money!!
The service was awkful!! Employees didnt care that customers were there!! Got home to find that I didnt get my fries. But who cares Popeyes in Benton Harbor MI dont STAY AWAY
I havent been here in months because they would always get my order wrong. And today they did they same thing order is wrong have to wait for the correct order. Smh
Popeyes is a little pricey but is way better than kfc. Thier chicken, shrimp, Cajun fries and everything else I have tried is pretty good.
The food is great, especially the biscuits. And the customer service is very good, they want to give you what you need in a timely manner.
I understand fast food. But rushing costumers is unacceptable and my order was extremely lacking in content. You have lost a consumer
It was 5 minutes of standing at the front counter while the employees were servicing drive thru before I was even acknowledged.
Your website is nonexistent. Why have it for just the pictures and no prices. Havent been in a while because of the long lines.
Fast food chicken, service was ok, food was ok and the dinning room was a bit on the messy side.
HORRIBLE place! Rude, ignorant employees. Orders always messed up and just plain bad service.
5 chickens strips, 2 were half sized all were hard as a Rockl and chewy, very overcooked.
Food is good but service is really bad, always screw up the order so be sure to check it!
People are just bias about the type of individuals working there. Good food and service.
Mac and cheese wasnt done. Employees dont wear gloves when boxing food. Long wait.
Very slow and got the order wrong. A major backed up line of irritated customers.
Food is ok. Service is horrible. 15 minutes of waiting in the drive thru lane.
The chicken was so dry I couldnt eat it. Usually its good but not this time
Good place to eat chicken! The only improvement is to have faster service.
I was nice to get some spicy chicken again. I rate it 4.5. I will be back.
Better than most of the other fast food chicken places in benton harbor
good food...busy and a bit stuttering when training new staff
Not the best Popeyes I have had, but still better than most.
Slowest Popeyes ever, but the chicken is worth the wait!
Have had good luck here and their biscuits are amazing.
Love Popeyes. Hate not getting everything I ordered.
A Private User
Eat here every Thursday Love my chicken from popeyes
Good service but the chicken was so hard and dry!
Nice location, friendly service and good food.
Cajun Fast food ...... nothing else compares
Terrible service. Always screwing up orders.
Small place, staff are ok. Good food though.
Incredibly slow and cant get orders correct
Food was great and the people were nice.
Good customer service and excellent food.
Anytime I come in they have my order up.
Very good, people are always nice.
Best chicken and gizzards in town
Decent food,service takes forever
Good food, OK customer service.
Them Mash Potatoes are so good.
Good food and friendly staff
Love the Red Beans and Rice!
Havent had no troubles yet
hit or miss good service
Great food and service.
Very nice and friendly
Slowest Popeyes ever!!
Love that chicken
I do not eat junk!
Love it great food
The best chicken.
Not the best.....
2 piece the bomb