Address: | 2402 S 17th St, Wilmington, NC 28403, USA |
Phone: | +1 910-392-0180 |
Site: | pizzahut.com |
Rating: | 2.7 |
Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–12AM 11AM–12AM 11AM–11PM |
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Hans Edwards
Absolutely, by far, my favorite pepperoni pizza, thin crust, with a Pepsi and I am set. With that being said. It seems they only ever have two wait staff working and never a constant stock of any pizza for the buffet. Staff is always friendly, but they cant do but so much if there is nothing to eat. This place could use some TLC too. Ill keep going back, but corporate needs to sink some money into the location, and maybe have a process in place for a constant supply of pizza availability (I am sure someone in PEPSICO has it figured out). I saw an older gentleman stand nearby waiting for no less than 10 minutes for new pizza. There were 16 customers in the store, I counted.
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Mary Thomas
I usually only get carry out from this location. Today I dined in during the buffet. When I put my stuff down on the table, it had that icky, tacky, old grease feel. I overlooked it, because this is a location close to the hospital. Probably not on the list to be updated. No cucumbers on the salad side! What? No bacon bits, either. Pizza was so-so. Dessert was a waste of time. Friendly but overworked staff. Someone replaced the sorry looking lemon in my water with fresh, new ones. I will be sticking with take out from now on. Corporate should put this one on the update list and get rid of every surface that has that grease feel. At some point, you cant justify prolonging the wait.
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Chip Walton
The service is so slow, we got there at 6 p.m. and I have to work at 7 p.m. at 6:50 our food was still just a few minutes from coming out of the oven. Not sure I understand why would take an hour when there was only one other two top table in the restaurant and only 3 to-go orders left in the 50 minutes I was in the restaurant. I may still come in at lunch for the buffet but this is the second time Ive had to leave without my food being ready. The first time it took the waitress over 40 minutes to bring us our initial drinks. Which was beyond ridiculous, and again the place was not that busy on that visit either.
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KA M
DO NOT ORDER FROM THIS PIZZA HUT. To start, we had ordered here three times before. Each time we waited over 1 hour for a personal pan pizza, and the last time they delivered us the complete wrong order. When stating it was the wrong order he just said oh well and left?? Great customer service. When we called about getting the correct pizza for our money they said the would credit our account. Well we called today and the phone number provided does not work. Thanks for nothing pizza hut. Do NOT order from here unless you want long waits, rude customer service, and wrong orders.
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Katlyn Treadway
Extremely disappointed. I ordered my pizza, and the entire time the woman was speaking with other people, I had to repeat my order multiple times, and the worst part of it all. My pizza took 2 hours to get to me. I understand set backs, but when I called to locate my order. I was told it had already been sent out. And it still took another hour to get here. Once it arrived I didnt even have an appetite anymore because it was 11 at night. And considering I wake up every morning at 5 a.m it was just a massive disappointment.
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Christina Bagarella
I use to love pizza Hut but now not so much anymore, I found a wad of hair mixed in the dough so the crust of the pizza oh my god I just threw up everywhere then my fiance got sick and then on my daughters got my kids got sick!!! All they offered to do was, pay for that pizza only and not the whole bill just for that large pizza I walk out without paying anything I said charge that one to game, and have a nice night!!
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A Private User
Ordered online, my carryout time was 7:08 pm. I got there at 7:22 and it still was not ready. At 7:35 the manager discovered my pizza was gone, he had no idea where it went. Got a refund but didnt leave with my pizza until 7:55. About 4 other customers were also waiting way too long for pizza, meanwhile there were 6 pizzas sitting in a heater and not going anywhere. All in all this pizza hut is a complete mess!!!
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Darrell Dodgens
Im not sure if you have changed your recipes for your dough,or what but the pizza we ordered was not up to pizza hut standard,I have eat at the hut for many years. And the pizza had no flavor it kinda was like eating a piece of cardboard with cheese, And it was a deep pan. How ever I will try one more time to see if it was a fluke. If not I want eat their again. Thanks
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Melissa Harris
Horrible!!! Our server(Austin) did an amazing job to be the only one waiting on tables while Priscilla was ignorant and stood behind the counter and yelled at him in front of all the customers about everything he was doing wrong. She was racist and should be fired. I will not spend my money their again!!! I hope Austin finds another job soon!!!
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A Private User
While the pizza is great, the service is not. Ive tried this place on 5 different occasion throughout the past 6 months.The feel I get while dining here is the owner just does not care about the place. The wait staff seems to try, but it seems there is no joy in working there, and it shows through the wait staffs demeanor.
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Cody Hedrick
These people absolutely suck. The food is nasty, and they deliver your food an hour or more late. The first time I ordered they were 2 hours late with no explanation or apology, so I decided to give them another chance and the second time was 1 hour and 30 minutes late. Dont order from this location.
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Lorraine Barnes
Restaurant is dirty and staff seems to not know what they are doing. First pizza received was under cooked and second pizza which was the replacement pizza was burnt. Management had a lackadaisical attitude and could have cared less about the guests standing in front of him.
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John Wright
We had to wait 2 hours for 16 wings and an order of cheese sticks. Food finally got here and low and behold it was ice cold. Sucks we have to microwave our dinner tonight. This isnt the first time this has happened to us so we wont be ordering from there anymore.
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Christian Harris
Wow! They need too shut this store down and reopen. There costumer service is down right horrible..no more pizza hut for me. I am staring at my food right now in the heat rack....and every one is oblivious...meanwhile some one is mopping an unswept floor
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David randolph Fowler
They let kids under 12 Serve Yourself watch the little girl today touched half the pizzas took them back off her plate with her hands throw them back and felt the every Pizza on the thing I ate the one plate I had and I left I wont be going back
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Tasha Wells
3 pizzas later they finally got it right!!! Smh i couldve understood if the instructions wasnt on order but i plainly stated what i wanted!! No discount or anything...wings got cold waiting on pizza. So disappointed.
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Eddie Snow
We came for the all you can eat lunch and new it would be busy. The pizza was great and service from Priscilla was amazing, she was by herself and took care of the whole lobby. Great job!!!!!