Address: | 228 Market Street, Yonkers, NY 10710, USA |
Phone: | +1 914-358-9400 |
Site: | elevationburger.com |
Rating: | 3.6 |
Working: | 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–9:30PM 11AM–11PM 11AM–11PM 11AM–9:30PM |
ME
Megan Dunphy
I was disappointed upon a recent visit to your Yonkers store. It was about 4:30 on a Saturday-not lunch or dinner "rush" time but it was very busy, the dining room was dirty and there was not enough seating, leading to a "lurking for a table" situation-never pleasant. My husband ordered our meals-two burgers, two fries and one shake. My husband had two loyalty cards but was told that the store no longer honored them. I understand if your company policy is to no longer distribute the cards, but those cards that have already been given out to customers should be honored. My burger was delivered to the table with only one slice of cheese-I had requested, and paid for, two. I brought the burger back to the counter and requested it be corrected. The manager, Tonya, checked to make sure I had paid for two slices of cheese before offering to correct the order, as if I would shake her down for $.75. After waiting more than 10 minutes for my burger to be served again my husband had finished his meal completely and went to find out how long we would be waiting. He again spoke to Tonya who told him that my burger took a long time because they had orders coming in and so it had to wait. Then she OFFERED the money back for the burger. While she was reimbursing my husband the burger finally was ready and Tonya made a point to mention that the money he was being given was for the burger being served to me, as if we had been unreasonable. Again, we did not request a refund, she offered and then rudely implied that we were asking for too much. Overall the experience was very disappointing, especially given the prices. For what we spent (almost $30) we got to fight for a dirty table, rude service and greasy food that was incorrectly prepared. Next time well go somewhere else and get our moneys worth.
CH
Chris McIntosh
Very high quality ingredients. Everything was delicious. Very expensive. A two patty cheeseburger with bacon and cheese, an order of fries, and the smallest soda offered for ~$16.00. Taste: 5 Everything about it was delicious. Cheddar was awesome, bacon delicious. Good fries Presentation: 4 Burger was assembled sloppy. Fries looked proper. Price: 2 The $9 bacon cheeseburger. Staff: 3 Seemed about as enthusiastic as any other fast food operation. My brother had to walk up to the counter to get burger that was sitting there while other members of our party got food delivered by staff. Hipster satisfaction: 5 Im not a scientist or a doctor but slap a bunch of 100% organic, grass fed, love the environment stuff on there and my eyes glaze over.
DA
Danica Randelovic
Made an order online, went in and the door was locked so i waited about 5 minutes in the freezing cold for someone to open the door at 5pm and when they did all he said was, im sorry about that. Mistake number 2: my name is danica (pronounced DONIKA) The man kept arguing with me that my name wasnt the name i told him on the receipt because it is spelled with an A!! 3rd mistake: i left with my food but they forgot to give me my drink.. manager refused to give me my refund. Moral of the story is, great food.. TERRRRRIBLE SERVICE. WILL NEVER BE RETURNING AND I WILL LET MY CO WORKERS here at ridge hill KNOW MY EXPERIENCE AS WELL
BE
Bella
Absoutely terrible. After waiting about 20 mins on the line, my friend and I ordered two cheese fries with bacon. We recieved firey fries that ended up burning our mouths. We informed a worker about the problem and he told us too bad, and to watch what we order next time. Didnt even offer a refund, the correct order, or even an apology. I had to call the manager in order to have something done about it. DO NOT GO HERE.
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j feerix
Elevation burger at ridge hill continues to disappoint. The burger and fries quality is sub par, at the level of Mcdonalds or Burger King but for twice the price. For the third time they are unable to get the shakes ready at the same time as the food, getting our drinks after all the food is eaten. This annoyance is not worth the $80 for burger for a family of 5. It will be the last time these guys get my money.
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Sean Hurley
Another joke up in Ridge hill. The only reason I gave it one star was because the fries tasted pretty good. The service in this place is the worst! It took them 25 minutes to get me a chicken sandwich and a French fries! I saw people coming in after me getting their food. I asked for a manager, but the girl said one wasnt working. Its all kids working, who dont seem to know what they are doing. Never again!
BE
Beatrice Magee
I want to give it 0 stars if I could. The burgers made me and my table all sick. We got head aches and stomach aches and my friend threw up a little after we left. I did not like the regular Berger and the grilled cheese was cold. The French fries were some what good but it made us all sick. I would not come here ever again! And I would not want anyone else to go here because you might get sick!
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Raymond W. Hernandez Jr.
If you are looking for a nice high quality (clean) burger, this is the place. The burgers and the milkshakes are delicious! This establishment is also super clean and the staff gave impeccable service. They made a mistake on my Wifes burger and were very quick to make her another burger, while offering several apologies. If sounds like something simple but service like this is lacking nowadays.
BE
Belgrave Henderson
Staff is poorly trained, wait time for food is long. When they are out of an item they substitute it but dont tell you (They gave me a garden salad because they were out of ceaser salad). Also the salad was old and most of the lettuce was bad. Total waste of money. That was my first time and last time eating @elevation burger.
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Maribell Sanchez
I wanted to like it, especially since they offer organic meat and vegetarian choices. Unfortunately, the service was horrible, they were all out of vegan and veggie meals (dinner time) and the beef burgers were flavorless and left a lot to be desired. Dont bother coming here and save yourself the frustration and money.
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Estelle Kelty
I had to wait 35 minutes to get a milkshake they forgot completely. The employee that took my order then proceeded to sit down and talk to her friend. After asking again, she began to make them only to leave them on the counter fully made, until we had to get up and ask yet again.Terrible service- very rude.
BE
Beth Robison
The elevation burger was amazing! It was so good that I ate most of it without any condiments, which is unheard of for me. I would have really liked a gluten-free bun, but the lettuce wrap was delicious. The fries were tasty but a little soggy. I will definitely be back!
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Scott Standish-Parkin
Love the food love the options but this place is always crowded on weekends and holidays. If you plan to dine, make sure to come a bit earlier especially if your waiting for a movie. This is not a regular fast food burger joint.... The quality of food is great.
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Sham Bam
Since many are asking yes ELEVATION BURGER IS 100% HALAL ! its absolutely amazing ! i travel around the world a lot and strictly eat halal only . this is the best burger on the planet i always get two when i go! OPEN ONE ON LONG ISLAND!