Golden Garden Restaurant

Reviews 4

AL

Allaina Sines

I ordered from this restaurant on Seamless on many (8+) occasions and never had an issue until now. Being a creature of habit, I have always ordered the Broccoli Combination Platter with Beef. Unfortunately, the restaurant hasnt listed beef as an option in the Broccoli Combination Platter in the app, but knowing they are completely capable of making the substitution, I always select the Shrimp, and just type in that Id like beef instead. This has never once been a problem or has never once been questioned until now. Shrimp with Broccoli (outside of the combination platter) is regularly priced at $5.95 and Beef with Broccoli is priced at $5.75, so one would assume it to be pretty cut and dry and not an issue as it has been all 8+ times I have ordered from this restaurant. I got a call about my order about five minutes after placing it and the lady at the restaurant told me that Beef with Broccoli and Shrimp with Broccoli are not the same price, which I knew. But then she told me the beef would be a dollar more. I tried to reason with her and point out the intuitive nature of why I selected shrimp instead of chicken - because there was no beef choice in the app and the shrimp was more expensive than the beef, but the chicken was cheaper - but she wasnt seeing reason and continued to insist. Im not one to argue about a dollar, but Im also not one to carry cash, and no way in hell was I going out to an ATM to get a dollar for my delivery. So being that I didnt actually want Shrimp with Broccoli and I just used it as a $7.75 placeholder for my Beef with Broccoli, I asked her to change my order to the $7.75 Sesame Chicken Combination Platter. She said the Sesame Chicken would be a dollar extra as well. I told her to cancel my order, and all of a sudden, my order was already prepared, packaged, and in a car on the way to me. Convenient. A whole 50 minutes before the restaurants original estimate! Naturally, I called Seamless to cancel the order for me. Their procedure is to try to resolve the issue with the restaurant before doing so, and the customer service representative told me that the restaurant was completely unreasonable with her as well. So I got my money back, and I happily spent it elsewhere at Great Wall, which was fabulous! Golden Garden was the only Chinese restaurant I have ordered from since I moved here a year ago (creature of habit, and convenience - not because it was so fabulous), but that will definitely not be the case ever again. Any business that finds fighting for a dollar more meaningful than being reasonable to a loyal customer is no business I will have any part in supporting.

ST

Steve Tamburello

Great take out! Great food! Usually very speedy accurate and good delivery. On busy delivery nights you can wait, but they usually meet the window given by online ordering.

AN

Annamarie Cafaro

Best Chinese Food in East Meadow, Egg Foo Young is the very best and I have tried many many places . Hope they do not change cooks..

D

D T

Great food