Starbucks
| Address: | 774 US-1, Iselin, NJ 08830, USA |
| Phone: | +1 732-596-9112 |
| Site: | starbucks.com |
| Rating: | 3.9 |
| Working: | 5:30AM–10PM 5:30AM–10PM 5:30AM–10PM 5:30AM–10PM 5:30AM–10PM 6AM–10PM 6AM–10PM |
Location
Photos 100
Reviews 49
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Kurt Krugal
worst customer service. I go to this starbucks since it is close to my home. By far this is the WORST HORRIBLE customer service I have ever experienced in my life. There is older looking employee MARY was is not only short tempered, foul mouthed , moter mouthed and constantly talking about her personal life with fellow employees at the expense of other customers inconvenience with the, but also yells at the customers. Looks like she need customer service 101. I went there and ordered Venti Chai Latte. It has generally been my experience with other starbucks and employees have offered me a refill of the lower priced drink such as brewed coffee or tea after I have made purchase of Higher priced drink. So, I asked her why she is charging me full price since I have just had the Chai Latte. This is first starbucks in my visit to starbuck in past 5-6 years. Not only she did have patience to hear what I had to say , but she never gave me opportunity to utter a word as she started screaming. Before I finish a sentence she seemed to have a solid legal defense as if it was some kind of court room battle and refuted in a manner a smart lawyer would raise an objection. I said this is first starbucks in five-six years, and she snaps, " I have been with starbuck five years unless you are GOLD member you are not ENTITLED for refill!". I am saying i have purchased higher priced drink doesnt make sense not being able to have refill for lower priced drink, she is saying, "its the POLICY thats why SHE SPECIFICALLY asked you when you made your first purchase whether you want latte or brewed tea." She really stressed on capitalized words. Her argument makes me wonder that, she anticipated during my first purchase itself that I was going to ask for a refill and thus she has covered herself and made herself in LEGAL FREE in her own mind by SPECIFICALLY asking whether I wanted latte or tea in first place. Either she is MIND READER or she is RACIST old woman who expressed such and hostility towards customer and made the customer feel guilty for even asking for a refill. Please keep in mind that she did not offer GOLD membership nor accommodated customer for this one time misunderstanding if that was indeed a policy. She felt very happy and justified when she finally CHARGED FULL AMOUNT :) So, I took the manager card and told her that her manager would be receiving a call and she said, " OKAY I DON"T CARE". REALLY REALLY HORRIBLE EXPERIENCE.
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J G
This was the worst Starbucks experience I have ever had. I love going to Starbucks for the great drinks and atmosphere but this specific location cheated me. I am a gold member and asked the employee behind the counter to redeem my reward with my purchase and then when I got home, I realized that it charged my account the full amount! That, on top of the rude service and sloppy drink preparation... Makes me think twice about retuning.
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Emerald Vaughan
I frequent many Starbucks but the staff here is more kind and attentive than most locations by far. I bought a coffee further up the Parkway and it got a tad cold by the time I reached Woodbridge. The staff here offered to remake when I only asked for it to be warmed up. They are simply wonderful and when youre running on 4 hours of sleep, little things like this can make ones day. It certainly made mine.
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David Ta
Worst customer service!! Waited in line for 5 minutes at the counter while 4 employees were behind the counter. There was only 1 person in line ahead of me!!! Then finally got service. Then when 2 fraps were done blending someone was busy listen to their coworkers about some nonsense that was another minute! They only serve to their friends and not the public. Never going back!!!
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Scott Rudd
They were running a special... Buy one macchiato get one free.. So we order a Cinnamon machiatto and a dopio machiatto and we were charged for both. When we ask about why it was not one for free we were told that only machiattos with caramel or mocha count. So when is a machiatto not a machiatto...
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Deana Marie
I sat and waited for my mobile order while it was already sitting there completed. No employees acknowledged me or any other people who werent in line. I had to flag somebody down to even get my drinks i should have just grabbed it myself.
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Anthony
Short staffed every time I come here. However somewhat friendly staff. Please get more people at this location. Waited 15 minutes for an iced cappuccino. Insane!
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Edward Conklin
Staff not friendly and nasty when you call them out on their errors. Theres competition next door, literally, and i think ill be going there instead.
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Rob Pierce
Usually pretty busy as its the only one in Woodbridge (besides inside mall) But have always gotten my order right no matter how hectic.
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Christine Nigro
Its got a local Cafe feel which I appreciate (if u go often enough) the staff is friendly and they make my custom frapps spot on!
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Ruby Hayes
Great in-store service. App a little complicated. How can you edit order in cart??? Do you only just start over again? Much work.
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Ramon Ortiz
The staff working this location this afternoon really were great, provided us with exceptional customer service.
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Supremetime
Wait is long. Too many people and they are short staffs at the visit. Staffs are polite and quality is Okay.
DA
David Aaron Rudd
Great, little shop. They really are experts at the Starbucks line of drinks, and theyre fast, too.
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Diego Teruel
One of the most amazing stores Ive ever visited! Great staff with great customer service. Love it
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sergio germinario
This location leaves a lot to be desired. Small, terrible parking, and out of items consistently
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a h
I had the green tea latte which was perfect for the drive home and the fruit Teas are great.
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Francine Cyrus
Only two employees working and the wait was not long at all. Very clean & friendly staff.
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Cam V
Need more seats! The line moves quick and everything has been accurate. Will return soon
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judy bernabe
The coffee is not very good, and the place is not very clean
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Bessie Agbulos
Customer service very poor!!! Especially that Caucasian big lady... Shes very RUDE!
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Michael Zappola
I love this location always a pleasant to go to had caring, treat me welcomed.
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Linda Peliso
staff is very friendly and tries their best to get the customers coffee fast
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Brian Turcotte
Great spot to get coffee. Friendly staff who takes time to get to know you.
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Michael Edwards
Overall the best Starbucks I ever have been to. Clean store friendly staff.
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Raquel Ilao
They are helpful and friendly and they spelled my name right A+
MI
Michaelyn Slack
Love their coffee options and their sandwiches are the bomb!!
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Mike Catino
10-15 minutes to get a cup of coffee is just unacceptable.
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Chelsea Chelios
Its pretty okay just a little slower than most Starbucks
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MEB
Always junky drinks and poor service at this location.
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Keven Cleary
Excellent service, friendly and outgoing staff.
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A Private User
I Love this Starbucks! Friendly and fast staff!
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Alesha Curry
Usually crowded. I like the order ahead app.
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Andrew Azer
Not too busy. Wireless charging on the tables
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K Shroff
Good service, not enough seating though !
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Lally Singh
A pretty solid neighborhood Starbucks.
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Joe Lakatos
Excellent service at this location....
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Tom Pavlick
Fast friendly service, clean restroom.
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Susan Smith
My favorite Star Bucks. Great staff.
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Brown Santa
lighter crowds than other locations
MA
Mazin Khayat
Great coffee and so friendly team
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David Braslow
Perfectly serviceable Starbucks
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Jasmin Ruiz
One of my favorite Starbucks
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Miriam Arocho
Fast and courteous service.
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Lisa Schmid
Shut up & make my latte!
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Frank Pulgiano
Starbucks, nuff said!
AL
Alexis Chrys
Great place to relax
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Agnes M
My caffeine family!
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Maria Corrado
They are friendly.
