Courtside Bar & Grill
| Address: | 227 Jackson St, Anoka, MN 55303, USA |
| Phone: | +1 763-422-9999 |
| Site: | courtsidebaranoka.com |
| Rating: | 3.7 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–2AM 11AM–2AM 11AM–11PM |
Location
Photos 64
Reviews 11
DU
Dustin Reichert
So 3 weeks ago I thought we were fraudulently charged by charging my card and my friends card for the same tab. Turns out it was just ignorance on the bartenders part, but the ignorance on management WAS WAY WORSE! 1) Jeff arrives and opens tab ordering a drink for him and one for me. $11.25. 2) I arrive, we have a bit of food and drinks. We are discussing business as well. I say I will pay and tell the bartender Sabrina that. 3) At the end of the night she gives me a tab for $54 and some change. I add a $6 or so tip (she was a pretty poor server, smoking, inattentive, put water instead of sprite in Jeffs drink...so she was lucky to get the $6 tip). 4) A couple of days later Jeff notices a charge for $72.25 and calls me. I check mine and mine has a $54 pending charge and a $11.54 pending charge from Courtside. 5) I talk to Kelly and she says "wait to see if one of them drop off and Ill check into it before we all act". 6) 2 days later my charges drop off, Jeffs Stay. We both talk to Kelly and she says that she will talk to the bartender and figure out what happened but she cant reverse the charge because she "doesnt know how". 7) Fast forward, its been 3 weeks and all they say is "I Cant reverse the charge but we can give you cash Jeff but I dont see why your friend doesnt just give you the money". I could have, but they have already consumed enough of our time, energy and aggravation so we didnt want to just make it easy on them. 8) Jeff finally picks up the cash today and she calls to collect my credit card info. I tell her that i will give it to her, but she already had it. When she denies it I explain if they would have just called their merchant services company when this all came to light, Jeffs card would have been reversed and mine charged. WORSE CUSTOMER SERVICE I THINK IVE EVER RECEIVED at a bar/grill. And the ignorance and stupidity. I get mistakes happen, but how you handle them is important. So I say, "You realize that you guys are making us go through the hoops and you havent seemed to really care beyond what affects you and Courtside". Kelly says "Yeah...Im sorry, I just dont know what to do". I say..."Ive been in restaurant management and own my own business, I would have invited the customers in gave a drink or app to them while I got on the phone with my merchant company and got it fixed." Kelly says..."I guess I didnt think of that". I say..."Well, you lost two regular customers for that and Ill make sure I tell this story to as many people as possible." All she says is...."Yeah...I understand". This isnt the only time, a few years ago I got an improper charge by an extra $5 there as well. I went back to confront them, but the person I was speaking to was the daughter of the person that did the improper charges,. At that point I figured it was a lost cause. BE CAUTIOUS ABOUT COURTSIDE!!!!
JO
John Cusick
Ive been there a few different times before and the service was average if not a bit below! But a couple months ago, I came in with my family and the newer bartender Courtney, definitely changed my opinion on the place! It was fast and friendly service, even with a full bar she kept it cool, and would let us know shed be right over when she couldnt get to us right away. Communication is key with me, and she may have not been at my table every second, but she made us feel comfortable and pleased. She was humorous and took great care of us and surrounding customers. We came in a week later, and she not only knew my drinks and my wifes, but also our names. It was a great feeling to have such a personable bartender, who not only makes each visit enjoyable but goes above and beyond to please her customers. We will definitely be frequenting Courtside regularly. Keep up the good work!
HK
hkt27
After spending four hours of a group of us ordering drinks and dancing, my boyfriend went to the bar and asked for two waters, the bartender said "f*** you" as she handed him the water. Then when asked for the tab the same bartender started saying more rude things, when my boyfriend confronted her and said not to say things like that, she replied with "I can tell you what ever the h*** I want." Then my boyfriend was kicked out because of this. We were spoken to so rudely by this bartender and then she feels she can just throw us out because we stood up and said it wasnt right for her to treat customers like this. Will NEVER be back at this bar while that bartender is working there.
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Robert Gerhart
Dank and crowded, but not in a cool dive bar sort of way. The table placard promoted some sort of cosmo as a specialty drink, so I gave it a shot. What I got was a literally a kiddie cocktail (soda and grenadine). Even the waitress looked at it and said "that aint right". The replacement drink was pretty decent. The bright spot of the night was the wisea** bouncer near our table; he was a hoot. We stayed to finish our drinks and moved on. Just not my type of place.
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Jennifer Iaquinto
We started the night out there and I ordered pineapple and Malibu drink well the should have just gave me a can of pineapple juice there was absolutely no alcohol in my drink . Been to other bars and I can taste the Malibu in it . Got there for last call and about 20 min before close and denied to pour up one shot to end the night . We started the night out there and wanted to end it there was our favorite .
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Nickie J
They have wonderful food! If you want a great appetizer then the Cheese Balls or the Deep Fried Pickles are for you! The portions are huge so the are enough for 2+ people to split! The burgers are great, especially on Mondays when they are $5! The ladies that work here are wonderful and personable. Will be going back for more!
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colehour7
Its a little clicky but its alright!! Just a hole in the wall!! A few ghosts and some spirits.. They have bingo on Mondays and Thursdays at 7 pm and Saturdays at 1 pm, all 99$ pots except on 3 games that pay more, so come n have some fun with this crazy little town of Anoka!!!
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Brian Christensen
Music was good however their drinks suck. Probably the worst gin and tonic I have ever had. Had the bartender remake it and it still tasted like the tonic water had gone over the anoka dam. Might be a decent place if you just want beer.
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Sean P
This is one of the must unfriendly places I have been and not for the family! Please be careful the bouncers will attack you if you look funny at them. I will never step foot in the place again. It is like a fight club, watch out.
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ElevatorAl
Busy Saturday afternoon during Riverfest so the staff was a bit overwhelmed. We ordered The French Dip, The Insanity Burger, and The Burden Of Proof burger. Absolutely worth a little wait. Will definitely visit again.
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rachel Franklin
Sevice is very slow. It took an hour and half to get our food. They did not even come to refill our water during that long wait. Will not ever go back. When we did get our food it was.just warm not hot.
