Address: | 6677 N Wayne Rd, Westland, MI 48185, USA |
Phone: | +1 734-641-4000 |
Site: | buffalowildwings.com |
Rating: | 3.8 |
Working: | 11AM–12AM 11AM–1AM 11AM–1AM 11AM–2AM 11AM–2AM 11AM–2AM 12PM–12AM |
AL
Alyssa Hiltunen
It takes a lot for me to write a review, whether good or bad, but this was the worst experience I have ever had at any BWW, on any busy weekend. If I could give 0/5 I would. Ordered carry-out online, when I got there the employee working the counter was busy talking to another employee, paid no mind to me, once they finished their conversation the employee took a phone call- no big deal- but still didnt acknowledge me. Once off the phone walked into what I assume is the kitchen, still not acknowledging me. Another employee noticed me waiting and took care of me promptly... After I waited 10 minutes, when no one else was waiting for carry out. Also, there is only two take out parking spots. Both of which had the same cars parked the entire time- no one was waiting for carry out but me. I had to park across the strip mall. I will not be returning to this BWW.
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Michelle S
If you order a carry out from this location I wouldnt expect your order to be correct. Multiple times they have forgotten something in my order such as dipping sauce or the side to the meal. Whenever Ive gone back in for it they look at me like Im the idiot and try to charge me again for it. Today they forgot my drink and when I reminded the employee I had a drink he tried to charge me again. I told the employee I already paid for the drink and he said he "had to check". After his little investigation he saw I did in fact pay for the drink he forgot. While I was standing there I overheard employees at the hostess stand talking about how they tell their tables its their birthday in hopes of getting a larger tip. So ridiculous and unprofessional.
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Keith Brown II
I ordered food just 12 boneless wings. 6 wings were Caribbean Jerk and the other 6 Thai Curry. The boxes were marked Thai Curry and Caribbean Jerk respectably yet both boxes were flavored with Caribbean Jerk. So do I go back and switch them out at 1:40am? No I cant as I have to be up early to work so the particular craving I had cant be met. So I thought I would write this negative review. Having 6 boneless wings flavored Thai Curry that I dont have to leave my house at 1:40 am to enjoy would be apreciatted thanks. I doubt that will happen. I did speak with the manager who was very polite and apologetic, he offered me a credit for 6 wings next time I come in. Unfortunately that doesnt put the boneless wings in my belly.
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John H
Worst Buffalo Wild Wings EVER! My wife ordered a Cosmo and I ordered a Blue Moon. When we got the bill, it was $18! We did not even have food! We were astonished! We looked at the items on the bill and they charged $4.50 for the Comos MIX and $6.50 for ONE shot of Grey Goose! So they essentially double charged. The waitress did not even ask my wife for a choice of vodka so they just picked the most expensive version. We asked for the manager but he was no help either. He kept telling us thats how they charge for Cosmos. WHAT? Ive never been to a place where they charge for the vodka AND the mix! The manager decided to take 2 dollars off our bill, but our experience was tainted. DONT EVER COME HERE FOR MIXED DRINKS!
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Jason Perrin
Just a box of salt lick with a little old rubbery cold chicken that had been laying out for a few days. This describes nearly everything on their menu. They also cant tell what size the cups are, and sell sauces they dont have in stock over the phone. Dont order takeout here, and be prepared to send your order back a few times and then suffer from gout shortly after your grease headache subsides after dining in. Laughable, shameful incompetence.
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dm js
Yes this company does a great deal of sponsorship at and for various schools throughout Michigan. The food is overpriced, the service is sloppy and the food preparation is a disgrace. The last few times I went my roommate was afraid to complain for fear of kitchen reprisal. The cakes are a fancy name but they are dry in my opinion not worth getting. The location does remain a great place for meetings just bring a bank roll in order to eat.
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Franklin Foster
They have a black female who is one of the sexiest(gorgeous, body is amazing & second to none) women Ive ever seen in my life that work here. Ill have to make the 30 minute drive to this location to see her, until I ask her out(my next visit for sure).LOL...the wings are always delicious but this order wasnt well done like I ordered. It didnt matter bcus the young lady was someone you dream about. Cant wait to go back for here! Lol
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A Private User
The family and I go to this establishment for kids night a lot! we come here at night to watch UFC fights and before we go out to the movies. The food is always great, and the staff is very friendly! I ordered a bloody Mary once and was disappointed with it she asked if i wanted another i said NO !! She asked why and I said it tasted like V8 juice and Vodca and the server took it right off my bill. Now thats customer service!!
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Nishanth Reddy
Had the worst possible experience at this location. Ordered a large traditional wings and was surprised to see 3 wings short of the usual 20 and when asked about this to the waiter, she called her supervisor who to my surprise actually started counting the leftovers in our plates to determine the count. These people know nothing about customer courtesy. Never will I visit this location again.
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s corona
Food was good, wait staff marginal, manager stood around and did nothing. Minimum he could have done was help seat people. We had to relocate along with another family to another section when a youth football team took over the area (seat yourself). Many people wandered into restaurant not knowing where to sit. Manager just stood there doing nothing. It appeared to be mass confusion.
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Sean F.
The service and food were fine, and if I could just rate it on that it would probably get at least 4 stars, as I didnt have a problem with either at this location. Unfortunately after my visit, the credit card I used here coincidentally started being used around town and online, hmmm... Strange coincidence I guess. Regardless I dont think Ill be coming back anytime soon.
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Ramone Davis
Worst food ever! It looks and tasted like they dump a hole bottle of sauce on my wings. My onion rings were gross and didnt look or tasted like they were not cooked long enough. At this point I will just stick to going to the canton store for my food! Tried to talk to the manager all he wanted to do was replace my order, I dont want it replaced I want my money back!
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Thomas Russell
Had an awful experience and not for the first time. Staff was not helpful and unapologetic. They wasted my time money and gas to drive 15 miles and leave with nothing but a headache and a bad taste in my mouth. I will never return to the Westland store. I suggest going to a different bdubs
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lori morrow
Just got a chicken ceasar salad from here...the chicken is so dry its like eating shoe leather, they gave me a dry salad with a dab of dressing and the dressing does not taste like ceasar dressing...terrible salad and yet its the most simple thing to make ever.