Cold Stone Creamery

Reviews 13

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Adam Zalewski

Not a pleasant experience. First off there arent any hours posted on the door so it says theyre open until 12am online, but it doesnt specify that it becomes drive through only at some point during the night. Second of which, they dont have any of the cold stone items on the drive thru menu. Things already didnt smell right. Anyways, I started to order penutbutter cup perfection and she asks me what size and I said a like it and THEN she says "the only thing is that we are out of penutbutter cups". at that point I didnt even order. Whats the point of penutbutter cup perfection without penutbutter cups? My 3 friends each got a like it size in which they said they enjoyed, but I think cold stone forgot to make sure the stone was cold because they each looked like they were drinking some form of milk soup not eating ice cream. The people inside were pleasant enough and they honored our coupon even though we didnt print it out like we were supposed to *rolls eyes*. However, the coupon doesnt say that on the fine print.

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Brian Schuster

A group of 4 kids were ahead of us and obviously knew the girl mixing the ice cream, so she talked and took her time. We waited about 15 minutes or more till she would take our order. We ordered a waffle cone and they were out so we got a waffle cup. I ordered the strawberry blonde and guess what they took the last scoop went in the back and 5 minutes later came out to tell me that they were out of strawberry ice cream. By the time I left there were another 6 or so people that were waiting. I visit Tim Hortons a couple times a week and I can tell you their staff is much better. I will stick with Dairy Queen across the street, better prices and better service.

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Justin Surman

I was thrilled to see these guys were finally open, I love Tim Hortons coffee and this Tim Hortons is right on my way to the highway every morining. The service is always great, coffee has never disappointed. For the latte guy, you should have told them it was not up to par, I bet they would have replaced it with a new one or something else you would enjoy more. I dont think places like this are built for lattes, and a two dollar latte should not be expected to compete with a five dollar one. Lets focus on the positive and have realistic expectations. What these people do, they do very well. I love having "my" Tim Hortons right down the road!

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Joe G

Only giving it 2 stars because we love their ice cream. They are understaffed. Horrible service almost everytime. They also seem to always be out of waffle bowls and cones when we go. The most recent time while we were at the drive thru speaker we were told if we wanted ice cream we had to come inside. Their reason; the lobby is full. So their logic was if the lobby is full, force more people to come inside? On the other hand I wouldnt call 3 or 4 in line "full" either. (We looked thru window) Needless to say, we didnt bother, and may not for awhile now.

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Samantha Fuchs

I had ordered a simple chocolate milkshake and a Like it size ice cream. Poor girl was new, and there was another girl in the back doing nothing to help her. Then, when I noticed a girl come in from outside whether she was on break or what have you, she didnt bother to wash her hands before she started helping other customers with their food orders. My milkeshake was practically water and the girl had put her fingers in my ice cream after she was barely mixed it because she had extra ice cream on them. Absolutely unsanitary.

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Steve Blaharski

I hate to give Cold Stone a bad review, but after several visits here, I believe its warranted. Its ALWAYS very dirty and grimy. Even when it isnt busy, the kids who work there are more into their phones or flirting with each other. Also, Ive tried to use a promotional coupon a few times, and each time, the person working hasnt the slightest idea how to apply it. A manager gets called, and that person is equally clueless. Of course the ice cream is great, but very poorly managed.

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Seth Berger

Stopped in for a latte on my way to work and received one of the worst tasting, hot lattes Ive ever had. Yes, it was hot, but it just tasted like a some hot, trough water mixed with some out of date, fake, latte powder. I had a feeling it was going to be below par when the polite, young man that took my order turned around to his colleague and asked "whats a vanilla bean latte?". Lattes are easy, guys. Two, maybe three ingredients: Steamed milk, espresso, and maybe some flavor syrup.

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Shelby Flannery

Supposedly open 24 hours but will lie and say the cold stone part of this establishment is closed. Way to go losing money for your company.

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Ashlinne Gilroy

Very very poorly managed. Always low on staff and just not very impressed. I know you can do better. Start caring.

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Kristin Roe

Pumpkin spice cappicino was to rich tone it down a little. It would be much better

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Erin Denise

Great ice cream and lots of other goodies to help with that sweet tooth

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A Private User

Nice place to visit but they need free refills on their coffee

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The Adventures of Bella & Connor

Great food. But very understaffed.

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