Starbucks
| Address: | 201 Middlesex Turnpike, Burlington, MA 01803, USA |
| Phone: | +1 781-272-0258 |
| Site: | starbucks.com |
| Rating: | 3.4 |
| Working: | 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9PM 5AM–9:30PM 6AM–9:30PM 6AM–9PM |
Location
Photos 60
Reviews 32
KY
Kyara Sanchez
I did not give a 0 star rating because it is not an option...I went through the Drive thru of this Starbucks store today and not only did I have to wait 15 minutes from the time I placed my order, I was greeted at the window with a "Sorry but we ran out of the item you ordered" and I wasnt even asked what I wanted in exchange. They decided I wanted a plain bagel with low fat cream cheese when I ordered a cinnamon raisin bagel with regular cream cheese and a cold hot coffee. This left a really bad taste in mouth about Starbucks and I dont think I will ever return.
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Heather Maurer
This is the slowest Starbucks I have ever been to. Twice it took TWENTY MINUTES to get one drink in the drive thru. Its right by work so I gave it a third chance and went inside, thinking it might be faster. Wrong. There were four other people inside, all waiting for drinks, and they kept making drinks and camping them out..... But none of them were for us inside. I think maybe they were for the drive thru? Seriously terrible. Dont come here if you can spend half an hour waiting for your drink :(
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Fred Perry
This place never gets anything right. Coffee is always wrong or they forget one in my order. If they didnt rush me when placing my order NONE of this would be an issue. The kicker is that they give me an attitude when I ask for what I ordered. And even when they do get the order right they never make the drinks as well as EVERY OTHER STARBUCKS. Filing complaint with corporate for sure... this kind of consistent trouble needs to be fixed.
JA
James Fitzgerald
This place is good! Taking one star away because I feel like they need to hire more employees if they have a drive-thru. It tends to get busy and take a long time. That said- customers should not be surprised when its busy during morning rush hour and when everyone in the area is on their lunch break. However, when it does take a while, the employees are always professional and apologetic, which is much appreciated.
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Destiny Flood
This place is just way too busy and not enough employees. I waste 15 mins of my 30 min lunch break just to grab a coffee. It does not matter drive thru or going in, they are just way to slow. The staff are always friendly but the service is just very inconvenient for busy workers just trying to grab a coffee really quick on short time. Taken 20 mins or more for a coffee should not be happening. NEEDS MORE EMPLOYEES !
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Alyx Harper
A very convenient location (there can be long lines during peak travel hours, so plan accordingly). Service can be quite slow, not uncommon to see a drink ticket get lost. Employees are in high spirits, and its always much appreciated. Lounge is small-ish, but theres plenty of room if you want to work on a computer or homework, and some seating outside.
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Richard Piecewicz
Service with a smile and baristas are friendly. However there are times when you stand there and wait to place an order. On those occasions, everything looks chaotic and the baristas are running around and do not seem to have specific duties. Hence you do not know
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J Kim
Although I have not used it-the place features a drive through. The drive through orders seem to take precedence for throughputs sake, and visit-in order seems to take longer to fulfill than other locations. Otherwise, a pretty standard Starbucks location.
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Dzu Nguyen
Ive been to other Starbucks stores where the staffs not only look cool but also professional in making your drink. Not too many friendly faces in this place though. The drink taste good for most of the time other than quite a few times they got it wrong.
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Clayton Smith
Same great Starbucks drinks with the added convenience of a drive through. Only downside is this location is a slow. Expect to be waiting ~20 minutes during peak morning coffee hours at the drivethrough. ~5-10 minutes on average for the rest of the day.
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Anderson Carvalho
Inside is always messy. Using the Drive thru is the most horrific experience. Even if there is no lines which is almost impossible the drinks (even a simple cup of joe) takes an average of 15 minutes. Dont ask me how thats possible...
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Beatrice Ebalo
They were overloaded with orders, very slow. The counter was a watery mess, needed to be cleaned! This location had great service, as it got popular they need to have more help. Beverages and food are great!
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Haya N
Been frequenting this location for the past couple years. Coffee is always tasty and orders come out as expected. Drive thru can be slow but that is expected at starbucks. Plan ahead or go inside.
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JESSICA SAUNDERS
This was a horrible starbucks! I asked for a plain bagel with cream cheese, and they gave me butter! And not to mention they made my drink horribly wrong! Billerica location is much better......
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Amy Ba
Slowest service Ive ever encountered at a Starbucks anywhere, but particularly in this area. They make good drinks, but take forever doing so...inclhdinf mobile order ahead orders.
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Tom Renkert
Always out of cold brew but otherwise a normal starbucks. Has a tendency to get busy with lots of people ordering for pickup. Order ahead or expect to wait about 10-15 minutes.
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Gina Fernandez
Its coffee not brain surgery. Still trying to understand why its so expensive. The store is clean the employees are nice but not something I choose to buy more than once month
KE
Kevin Brown
This is the worst Starbucks in the area. The drive thru kills the walk in service. 6 people working doing nothing. Cambridge location could do this with half the people.
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Lindsey Fatehi
The drive-thru was quick, but didnt get exactly what I ordered. Still good though, just didnt have time to go in and swap it out for what I wanted.
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Michael Krieger
They have very limited parking at this Starbucks and the drive through line is almost always long and you can not leave it once you have joined it.
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Bart Naughton
This site the slowest starbucks I have ever been to. Each of the three times I went through the drive through, it took 40 minutes. Never go here.
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sandy McIntyre
The service is very slow no matter what time you go during the day. They run out of items quickly, and the parking lot is inadequate.
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Philip F
I got to this particular Starbucks to work after work. Its a really clean and organized place. The staff is nice and very organized.
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Kenneth Nestor
Fast , friendly,and good coffee. Im not big on Starbucks, that being said Ill take fast, friendly, and clean any day for coffee.
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Frank Ursino
Staff is good, most of the time, but honestly have never had an issue with my drive through order which is saying something.
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Joshua Santerre
It is a Starbucks but the people hired here recently just want to play on their headsets instead of doing their job.
JA
Jarrid Kerns
Very friendly staff who care for not only how they are perceived, but how the company and the customer are as well.
MI
Mike Marcucella
Love the coffee but they are soooooo slow. I was the only person in line and it took over 5 minutes to be greeted.
JA
Jamie L. Thompson
Great location mid commute. Drive thru gets busy so stop in and see the crew. Great service from this team!
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Jennie Kim
The employees at this store are very rude and showing a condescending attitude to customers. Ruined my day.
JE
Jennifer Simpson
Best starbucks beverages in the area, but the drive thru can be really slow. Order ahead if you can.
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Chanel Adu
Ordered a cheese and fruit protein box and one of the apples was black and moldy. So disgusted.
