Address: | 1 Wall St, Burlington, MA 01803, USA |
Phone: | +1 781-272-4100 |
Site: | serviziocafe.com |
Rating: | 3.7 |
Working: | 7AM–3PM 7AM–3PM 7AM–3PM 7AM–3PM 7AM–3PM Closed Closed |
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Samantha Faulkner
I work across the street and have been ordering here for years. Today I called and ordered four sandwiches for the girls at work and I. My sandwich was wrong when I got back to work. I ordered a CEO with extra mayo and there was NO mayo on it. I am a hair stylist and have 30 minutes to eat my lunch so I called to ask them to remake it. The girl who answered the phone was EXTREMELY rude and told me she could give me mayo on the side and there was a line and she wasnt remaking it and "didnt have time to deal with this" and hung up on me. Completely shocked by the lack of customer service and how rude and inconsiderate she was I called back and asked to speak to a manager. He then proceeded to tell me he was standing right here and she didnt say any of that nor did she hang up on me ( I must have been imagining it then, right? ) and instead of apologizing for his rude employee, told me I was wrong and said "just because the sandwich didnt have mayo I was that upset". Yes I am, because I ordered it a certain way, I paid for it, came to pick it up and I had 30 minutes to eat lunch, which I didnt get to do, while four months pregnant. I will NEVER order from here again. I worked in a restaurant for years and I would NEVER have treated a customer like this. Extremely poor customer service and whoever works at the counter/phone talking to customers like that should find a new job, or a better personality.
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Anthony Miller
7:51 AM, 6 people working, 2 customers dead quiet, still cant figure it out. Slow and not worth it at all. EDIT - 1 star - waited for 27 mins for a single breakfast sandwich, only one other customer there. Now count 8 employees there the whole time. One of the other owners and a worker were literally reconciling their books on the customer counter, right in front of me, and didnt say a word or even look up. After about 20 of the 27 mins, the female worker put gloves on and went to the back to help. She could have helped the whole time! She wiped her nose with the gloves and then plunged that same hand all the way into a bag of spinach. I wish I was joking. I will not only call the Health Department, but will tell this story to as many people as I can. When I brought this to her attention she said sorry, in a passive aggressive way. The most ridiculous experience Ive ever had.
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Mark Moseley
Great little lunch spot popular with people working at the local businesses. Sandwiches are always top quality and their daily pasta and salad specials are often very good. They also do alot of catering for local business meetings and are quick easy and dependable.
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Tyrone Jackson
They tolerate people of color, with a stern face. But they are very friendly with the white people. White people love this place, particularly the Italians. The food is 2/5.
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Bo Tian
Very good food for lunch on a normal day. I really like the cowboy burger with onion rings. Get level-up for their excellent cash back to save.
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A Private User
Not the cosiest environment, but the staff is friendly (busy, but friendly), the food is ok and reasonably priced.
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Joseph C
Overpriced. Poor quality and small serving. Friendly staff and decent venue is the only redeeming quality.
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Robert Sala
Delicious food at a good price. Arrive as early as possible as this place gets packed really quick!
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A Private User
Tons of variety. The daily specials list is longer than the standard menu at most places.
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Stefano Santoro
Great lunch and breakfast made with unquestionably fresh produce and meats
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John Sullivan
Two words: Flying Dutchman. Maybe the best sandwich on the planet.
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Dan Hogan
Great selection, reasonably priced, quick lunch spot
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Benjamin Li
Ok price for your average meal