Chipotle Mexican Grill
| Address: | 1809 Reisterstown Rd, Pikesville, MD 21208, USA |
| Phone: | +1 410-205-2854 |
| Site: | chipotle.com |
| Rating: | 3.5 |
| Working: | 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM |
Location
Photos 41
Reviews 16
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Show Boz
Of all the Chipotles Ive been to nationwide, this particular location is probably the worst Ive been to. Like the tight parking lot outside filled with road-rage-aholics, this a badly designed stored, with a small eating area and a tiny side space where an outrageously long line occasionally stretches out onto the sidewalk. The lackadaisical workers behind the cramped, understaffed counter (most seem to be lounging around in the back kitchen) are overwhelmed to the point where they forget orders, which is what happened to me the other night where they gave me (and the dude behind me) the wrong burrito to carry out -- and failed to even issue a receipt. When I came back the following day to get a refund, there seemed to be no manager in charge. And no salsa. Complete chaos. This is why Ive started going to the Qdoba down the road. No lines, no hurried workers, a rewards program, free guac plus a whole wheat option.
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gabriela Delgado
Love chipotle , but this location in particular is the worst when it comes to customer service !!! On 2/12/16 I order online due to the fact that I was on my lunch break and I had to be back in 30 mins !! My online order said It would be ready at 1130 do I got there at 1130 and it still wasnt ready, the cashier Cynthia was really rude has no education and no customer service whats so ever . I politely said to her its was suppose to be ready at 1130 mind you I waited in line like 10 minutes , she rudely with the worst attitude said "WELL ITS NOT" this will be the last time to this locations and my food was cold and Nasty , I order online because I have to make it back to my job in 30 mins and that case I would just go in there and order and let them take their time !!!!!!
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A Private User
I am a HUGE Chipotle fan. However, this location is flat out dysfunctional. I have been here at least 15 times (only because it is the closest to me). The food is below average at this location. The guacomole tends to be brown, the salsa too watery and the rice is a bit greasy. My main complaint is the service. Maybe I was just spoiled be the shear awesomeness of the Hunt Valley location, but the service here is simply awful. The line moves at a snails pace and the employees are always fumbling around. Not to mention the food area looks dirty. The Hunt Valley location serves 5-8 people for every 1 served at the Pikesville location. Pathetic!
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Ayana Perry
I just had a bowl this morning when the restaurant opened. First off the staff was eating and chilling when I walked in and then looked at me crazy as if I disturbed their flow. No one was ready to serve the public at all. Not prepared with nothing at all!! I had to wait 10 minutes for them to prepare my order. Very disappointing for me to be the first customer. Hours after eating my bowl , my stomach didnt agree at all. So I now have food poisoning cause obvisly they didnt clean and use proper food preparation. I wouldnt eat at this pikesville location again ever!! To much food contamination and unprofessionalism.
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Kokila Natarajan
I bought 2 bowls today one veg and one sofaritas , but just got the glucomile and sofaritas in a cup instead in bowl . They charge me like I bought 2 extras and added bills twice 2.$ extra . I explained to the cashier girl but she did not even seem to listen to me and treated like I dont have money to pay . Another worker over there calling jeez , really dont know why they are not trained to treat customer respectfully ! They did not even bother to listen what I am trying to explain ! Too much
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Kay S
I go to this one mostly because its closer to my house, but its really hit or miss with this location. I have had good bowls and bad bowls from here. The chips are always stale when i go to this location, and whenever I ask for fresh ones it seems to be the biggest annoyance to the employees. Sometimes the steak is too tough or too pink. I like my red meat well done but still, some people may not. Plus, they are really stingy with how much rice they give you! >:[
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A Private User
Its hard for me to dislike a meal at Chipotle....Pros: Food consistently good, Tables usually available....Cons: Service is always slow (Ive never seen a Chipotle line go so slow), The trash can is usually full, They blast the A/C, Might need to ask for the forks to be re-stocked (happened twice to me), Its a small location, which is fine, but I find the line to be a little too close to the tables. Bottom line: The food is always worth it in the end
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Keith DeMoura
This place is always packed, which is the only downfall (and a good problem as a business). But the reason I am writing this review is because of 1 staff member in particular, Sebrina. She is one of the kindest and most warm hearted people I have met. All I can say is whatever you are paying her, its not enough. She is going to be an amazing worker for your company and a huge asset as your company grows.
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ENNOBLE ENTERTAINMENT
The food is amazing but the service vary from good to bad with employees on the line. The new employees skimp on everything from rice to lettuce. I eat here often and there is some new girl on the line who is very rude. I will not recommended this location to anyone because of the service.
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Harman Kaur
This place is the worst. I love chipotle but Ive never had a good experience here. The line is always out the door. The customer service is terrible. I ordered online once and went to the store to pickup my order and I had to wait 30 minutes longer than the scheduled pick up time.
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Amber Irvin
Just awful. Barely put anything on my salad! The rice, chicken, and beans were cold! Ran out of everything while on lunch rush, skimped out on the corn and sour cream. Just an awful experience. I would rather drive a longer distance then to go back to this Chipotle.
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Adam Pierre
I went there for lunch today, asked for a bowl with the tortilla on the side.. she put the tortilla inside the bowl instead with half the tortilla hanging outside the bowl, then dragged it across the counter to the next station. This place is disgusting
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victoria oros
HORRIBLE!!!! first the lady at the register rude and seem like she dont care to be there. Hire some better people than that who can put a smile on their face. Then I check my bank card and Im charged twice ! Wont be returning here!
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Racquel H
One of the best Chipotles Ive been to. The food is good and always fresh. The only downside is that theres usually a long line during the evening hours and they charged for extra meat, which I believe every Chipotle do these days.
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James Bailey
I got really sick after two separate visits there. The first time I thought it was me To make sure I didnt visit for a few months. Well low and behold on my very next visit months later the same exact thing... Im so done
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Alexis Cordon
I used to like Chipotle but these people are just rude and very selfish dont give enough food like Im paying this much so I can eat not so I can get a little serving thats bs come on Chipotle get some nice service
