Baskin-Robbins
| Address: | 4969 Westview Dr A, Frederick, MD 21703, USA |
| Phone: | +1 240-815-5960 |
| Site: | baskinrobbins.com |
| Rating: | 1 |
| Working: | 5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM 5AM–10PM |
Location
Photos 25
Reviews 3
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Kimberly Sabatano
EVERY.....SINGLE....TIME we go to this location there is an issue. At first we chalked it up to their location being new , but now its clear that there is no training and they simply dont know how to provide good service. I would blame it on the "kids" that work there but I believe that if youre going to have young adults run your business they should be properly trained and have someone there to lead them to show them how to properly run a businesss. The issues we have encountered, to literally just name a few 1) I asked for a Lava cake Sunday and was told they dont make them, only for me to point out the sign to the staff person. I was advised they didnt even have lava cakes. I went back 3 weeks in a row (we like B&R ice cream) and each time they didnt have them. 2) I have watched staff talk on their phones while guests were being ignored 3) always out of product. (In our visits they have been out of lava cakes, brownies, spoons, hot finger and caramel). Tonight we arrived around 9:15 (they close at 10) and the ice cream was covered. They offered to take our order anyway. I ordered my cone and a to go bowl for my son, they filled my order and covered all the ice cream back up and directed me to pay at the register before my husband could even speak his order. He was so annoyed with constant issues that he decided he wasnt giving them anymore business and he didnt get his ice cream. They didnt have lids for my sons bowl, and there were no spoons out. I understand that you need to start the clean up process before you close but its beyond ridiculous at this location how often they dont have product.
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Steve Kruger
My first visit to this was good although they didnt the flavor I wanted. It wasnt too hard to find another flavor since they have so many! The worker there was polite too. And the food options there are a lot cheaper than Im used to playing!
HA
Hailey Smith
Only had 2 workers who didnt know what was going on. They didnt know how to make a milkshake and took about 30 minutes to make 4 orders..
