Address: | 9121 Alaking Ct, Capitol Heights, MD 20743, USA |
Phone: | +1 301-324-9515 |
Site: | chick-fil-a.com |
Rating: | 4.1 |
Working: | 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM Closed |
MI
Michael Clinedinst
Sat 27 minutes in the drive through. The store wasnt even busy. The line came out to a car beyond the order station, not terrible at all. Queued in and sat and sat. Slowly the line would move, molasses moved quicker. When I eventually got to the other side of the building I witnessed customers giving their bags back and forth to the window. Not just one customer but several not getting their correct order. Happened to watch the bag that was eventually delivered to me get passed through 2 cars. Thats 2 customers touching my food to see if its their order. There isnt an excuse for that. Employees are mandated to have clean hands. Customers arent. Then the widow staff was rude when I asked for ketchup. Ill never go to this place again.
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Kim Hardy
The worst service you can receive! Extremely slow every morning as if they do not know that there will be customers in the morning. Food is never ready on time so the wait is horrific! Drive through does not evenly distribute customers. This place is under staffed in the morning and my biscuit was HARD on my sandwich as of it was not fresh!!! Today I watched and waited as 3 cars who pulled up after me, got service before I did in the other line. Absolutely ridiculous! Do not patronize unless you have 35 minutes to wait to be serviced in the drive through line! I tried to give them another chance to get it right today but sadly they just lost another customer! Never again!!!!
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Nicole Toney
I went inside hoping to get my food faster because the drive thru was backed up. Big mistake, at 12 noon the manager only had 2 registers open, even though the line was long. The manager took this time to introduce a new employee to one of the women already working the register so she could train her Also the women using the tablet to take orders from people in line was very rude. I dont understand why more registers were not open there were people just standing around talking, the manager seemed oblivious to the fact that her line was so long it was almost out the door, as a result I was late returning to work from my 30 minute lunch break. Absolutely ridiculous
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Bob Villia
As a long time patron of Chick-fil-A I have grown to enjoy the hostility and speed at which this fast food establishment moves. I always feel welcome and enjoy my visit to the best chicken in the world.....until here. I work close by so this was a happy find for me till I walked in the door. Everytime I have been here I have been made to feel unwelcome, unwanted, and like they didnt care if I did or didnt get anything. The employees here are rude and find their coworkers more interesting to talk to rather than doing their job. Very poor customer service. This Chic-fil-lay is an embaressment to the name.
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Veronica Stewart
Love Hate relationship! This is the closest Chick-fil-A to me, so its the easiest to access. I have issues with the wait time though. The drive through takes at least 20 minutes during peak hours. Maybe its also the busiest around here and thats why it takes so long. I have a recurring problem with not getting the best fries possible. Ive been told to ask for them well done. This seems to work, so Im going to continue to try this and see if I get better results.
A
A Private User
This place was amazing!!!! First time eating at chick-fil-a and was extremely impressed. I have been in retail management for 15 years and this is some of the best customer service I have ever seen! Instantly greeted at the door and brought right to a cashier. Cashier was very friendly. Food tasted great as well. Came to our table and asked if we needed our drinks refilled. Overall an amazing experience. This location rocked it!
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Princess Platt
Im currently here NOW and they have the BEST service I would recommend this to anybody , this my first time at ever at any chick fil a and I love this one ! Great service people are too nice and generous , gave me EXTRA chicken for my Cobb salad and I love it , its spicy though just how I like it BEST PLACE EXCELLENT I never been to a restaurant or fast food place and they bathroom is CLEAN smells good too thank you jesus
A
A Private User
Came here expecting the usual Chik-fil-a quality in both service and food, but received neither. The fries were tough and almost cold, the chicken tasteless, and had a long wait at the register before ordering, although there was no one else in line. Also asked for eat in, but received food in a bag, then received drink a minute later continuing to wait at the counter. For good food and service eat elsewhere.
PR
Private Private
Two out of five stars since that was the amount of times I was able to get through the over 20 car lines it has. Trying to get food from this place is like rush hour traffic on 95 sometimes. It seems they have tried to redirect the flow of traffic but hungry folks waiting will cause irritation and there is a incident waiting to happen. Food is the typical Chick once you actually get to it.
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Lisa B
I love Chick-fil-A. My total was 9.11 so when the guy swiped me card I looked at my faded receipt and saw 9.56. Okay cool, no biggie right! Only to get the window and be notified that he swiped my car for the wrong order of 19.56. I was refunded the difference right away. Super glad they caught it in time. My sandwich, fries and strawberry milkshake was soooo gooood.
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Phillip Datcher
So this 3 star rating probably equals a 5 at any other fast food place in the central Pg county area. But for Chick-fil-A this one gets 3 stars. I always receive the wrong drink in the drive through which is slow as cold syrup and the inside is slower than any Chick-fil-A Ive been to. But the food is always hot and they dont short you on condiments and fries.
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Frank Mikolajczak
This places drive through was horrendous! Spent 25 minutes waiting in the drive through which is double wide at 8pm on a Friday night. Extremely slow service and once you get in the line, there is no getting out till you get your food. Wont be heading back if there is anyone else in line.
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Alex Guida
i found a fly inside my sandwich , i love this franchise and i understand this happens , especially in the summer time with a lots of fruit flies around , but in the kitchen they should be more carreful when they wash the vegetables (if they do) i wish i took a pic sorry
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Tahira Cosmetics
I love chick-fil-a...the people at the drive thru are nice. I gave it a 3 because I was in line for about 15-20 mins...and everytime I go to this chick-fil-a its the same story. Im not sure if its something they can actually control...but I dont want to be in line that long!
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Staci Mathura
This place is always busy but for some reason they always give you prompt professional service. This week I accidentally received a fish sandwich instead of my spicy deluxe and the manager was very happy to give me back my order in next time I came in. Thank you so much!
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Timothy Coghill
As always this is an excellent example of how to run a business even when crowded the lines move quickly and food is prepared well. Customer service is never sacrificed for the sake of getting food out fast. Even if you are in the drive thru the service is fast in kind.