On The Border Mexican Grill & Cantina
| Address: | 140 S Jordan Creek Pkwy, West Des Moines, IA 50266, USA |
| Phone: | +1 515-528-7788 |
| Site: | ontheborder.com |
| Rating: | 3.5 |
| Working: | 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM 11AM–11PM |
Location
Photos 100
Reviews 15
JO
Jonathan Becker
Coming from a customer and a former employee, this Mexican restaurant is better than your average Mexican restaurant, but not the greatest by far. You wont get the authentic Mexican experience, but youll be able to relax here after a long days work and almost feel like youre travelling to Acapulco. The best times to come are between 11-12, 2-6, and 9-11, if youre truly looking for excellent service. Otherwise, were packed, to the point where each waiter usually has eight tables and three want their check NOW. Just ask a Manager for help, theyre truly quite friendly. My suggestions - try the Ultimate Fajita (well split it if you want), the Big Bordurito (if you have the appetite), or the Southwest/Brisket Tacos. Theyre really good, coming with your choice of beans and rice. Otherwise, make your own with our Create Your Own Combo! This place is not going to blow you to the moon, but if you want to relax, have unlimited chips and salsa, listen to some Mexican music while enjoying dinner looking out onto Jordan Creek - I truly encourage you to come try it.
RE
Regan Greene
We walked in no host was there to greet us-for a while. Then we were seated right next to the busy kitchen swinging doors. The waiter was polite and speedy but its almost like he knew he had to over compensate because there were multiple mistakes and terrible food to come. The wait time was excessive for it being a slow night and then we were unprofessionally brought food we didnt order. Finally, the correct meals were brought to us and brought fajitas with the wrong meat. The rice was chewy and lets just say there was no comparison to real mexican/southwest restaurant food. After not finishing our meals, we were brought a bill that charged us for a side we didnt order. Im not sure if it was the "B team" or lack of training, Id recommend going to your favorite local restaurant that is the real deal. Sorry if thats harsh but my goodness....
JE
Jenny B
Terrible food. The salsa is way too hot to eat comfortably. Too much salt on everything. I had fish tacos Del Mar. The fish was crispy burnt. Rice and beans were disgusting. Ordered the guac and sent it back. For $6.50 it was literally a small scoop they just schlepped onto a plate. Coke was over carbonated water with just a hint of actual pop in it. Not only was the food terrible so was the service. Didnt get greeted at our table for over 10 minutes. 15 before we had our drinks in hand. Server had terrible attitude and could barely hear him speak. Manager was reasonable and 1/2d our bill without us asking. Thats was the only positive. I would t even give this place one star but had to in order to leave review.
CO
Collin Bakkie
The food wasnt very good. The chips and salsa was the best thing we had. I had a queso chicken and the chicken was hard as a rock and very dry. Our waitress was the only thing that saved the meal. She was super nice and helpful, she was new but knew her stuff. When she asked for help with a birthday thing the other people treated her like they were too good to help and not support her and help her. The restaurant was empty when we came in with 9 people it took 20 minutes to put 2 tables together. It will be a while before we go back.
B
B Bergdale
This place has so much potential. The food is great when its made as ordered and given about a 45 minute to 1 hour and 40 minute window. Even calling in a pickup order in unreal in a negative way. If you think Im just a one time disgruntled hothead, try it. Call a pickup order and youll be lucky to a) get your order within 30 mins of expected time and b) get your order right Ive tried giving this place a brake because I love the food but Im done with it. Never again
AV
Avis Allen
They switched people while seating us and we had issues from there! Who knew a 1yr. old could cause problems and have people treat you like lepers. No refills on drinks, no how are you, how was the food, server never came back. We got up and got napkins and dinnerware for our own table. So needless to say service was horrible! Food was mediocre. Margarita was good! Never going back!
TA
Tautalamaiaso Pippitt
Ordered online and when I went to pick up my order it was cold. When I ordered online, it gave me an estimated time frame for when my order was ready when I picked up my order 2 minutes before my timeline, my food was cold as if it was sitting in the carryout boxes for more than 20 minutes. Then, I had to go back twice because they forgot my drinks and dessert. Not a happy customer!
CO
Collin Kueter
The place was so dirty, service was terrible, and the waiters/waitresses were not well kept at all. Both orders were messed up and they didnt seem to care. The food was horrible and the margaritas were awful. Only reason we went was because we had a gift card, never again will we go to On the Border. Mi Mexico is the better place for Mexican food in the West Des Moines area.
JA
Jared Robb
Wost ever. I cant put into words how terrible the experience was, from the food to the service. Ive had 100 times better service from Burger King. The food was luke warm and stale. The sever looked pissed off that she had to be there. Im putting this review on here as a service to every one else so they wont have to waste their money and time on such a horific place!
J
J Ander
Third times the charm, never visiting again. Three times now my wife and I have waited for service at the front, merely seeking a seat. And three times now we have left in frustration. In our ample time at front I counted the patrons, a grand total of 19 with a 5 server ratio to them. The time was 11:57 A.M.
TA
Tanya Smith
Stopped by for lunch with family and friends. Our group was 10 people, we were seated right away, got drinks very quickly. Our waitress was on top of drink refills and salsa/chips refills. Our orders came out quickly, food was excellent, service was absolutely wonderful! We will definitely be back!
AJ
Aja Porter
Our server was amazing. The food was wonderful and came out in a timely manner. The salsa has a kick that goes nicely with the huge chips they have. It was a great experience and we will be back soon. Oh also the proportions were huge and I will be having the rest of my burrito for lunch tomorrow.
DA
David Curtis
I had a Taco Salad and it had an eight inch plastic wrap in the salad....it ruined my appetite. The restaurant just comp the meal, but I felt they just wanted me to leave the restaurant quickly. I will not recommend anyone to go there to eat dinner.
AA
Aaron mc dermott
Walked in got seated, and looked thru the menu. Manager took our order and drinks. Then the waitress Brooklyn came by to be waitress and said order was placed. On order 1 side was missed, but overall service a 4 star rating
TH
Thomas Hudson
I am always pleasantly surprised by the high quality of every meal I order. Their prices are fair and their staff is great. Thank you On The Border for always making me enjoy my dining experience and craving my next visit.
