Address: | 3800 Merle Hay Rd # 520, Des Moines, IA 50310, USA |
Phone: | +1 515-727-1300 |
Site: | oldchicago.com |
Rating: | 4 |
Working: | 11AM–1AM 11AM–1AM 11AM–1AM 11AM–1AM 11AM–1AM 11AM–1AM 11AM–12AM |
KU
Kurt Sanburg
3 tables and 5 people at the bar. our drinks were almost empty when the pizza arrived. The majority of our visit our server was behind us talking to another employee. dropped off the pizza and didnt get refills for our dews. Waited and waited. stood at the bar for a few minutes with empty glasses. bartender looked at me but disnt bother acknowledging me. Went right on cleaning glasses. I saw our server getting glasses woth ice so i thought maybe its ours.. Nope another table. T or more minutes got by she finally comes to ask if we are ok.. REFiLLs please. She could tell i am upset and asks if we would like to speak to a manager. I replied no gruntily. 5 minutes or so later a very awkward i guess manager approaches us. Says the inunderstand the server took some time getting refills and whatnot. Yes quite awhile. we are informed that some was takin off our bill. 5 dollars was removed. server returns after to see if we are ok. yea yea its fine. . so she goes off to the back again or whever she has been hiding. we put out money and wait. and wait. 5 minutes havent even seen her or this manager again. Why is this place open till 1 am if the service is pretty much non existant after 10? Maybe go there when it is regular dining hours. but dont bother after 10
NI
Nikki Stiles
We visited for the first time last night to celebrate my sons 15th birthday. The food was great, but the service was HORRIBLE. We were told no booths were open, then sat at a tiny table next to an open booth. Our servers name was Misty. When asked how many slices of pizza were in each size she didnt immediately know the answer. We asked that our appetizer be rang in right away, but our salads came before the app did, and we had ordered the app 20 minutes earlier. She never refilled drinks. She asked the tables on either side of us if they were okay and avoided our table altogether. Our pizza was brought to the table with no plates to eat it on and we had to wait ten minutes, then flag her down, in order to get them. When we asked for boxes she didnt also bring the check - we had to ask for the check separately. I only tipped her 10%, making sure to indicate on my receipt that we normally tip 25%, but that service was so horrible I wouldnt be tipping the full amount. If we ever go back, Ill be sure to request we not have that server. We even told her it was our first time visiting and that it was my sons birthday, but she didnt acknowledge either. We were really disappointed in our overall experience.
JA
Jason Glasspool
Food is predictably OK. No one comes here for best food of their life. The food is good though, i really enjoyed my chicago 7 stromboli. Not sure if its this location, or just the bar tender i had, but she knew her beer. I home brew alot, and i dont necessarily expect servers to easily answer my questions, but she was great. Obscure references and she was able to make a recommendation. Not only that but she brought me a sample each time of what i passed on. Fantastic bar tender. Her name is Alyssa . try to recreate that OC.
DA
Darla S
Good pizza, Rude waitress The pizza was great, waitress was rude. Kept refilling one persons soda, didnt even acknowledge another. It was one person in our partys b-day, she said "well I will bring out a cookie but I AM NOT going to sing". We ordered cinnamon rolls to go, she had forgotten about them & brought the bill. After we reminded her about them, she brought them out in a to-go box that had just been overly microwaved, all the frosing was bubbling off at the bottom, by the time we got them home, they were rock hard.
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Rich Shipley
Took an hour to get our food. Messed up my order and my sons order. Had to ask for the sides that came with it. They brought me out a "corrected" plate and that was wrong as well. Took forever to get to go boxes (food was good) then forever to get the bill paid. Half the tables were empty and we were told our problems were due to them being busy, Id hate to see the service when all their tables were full! Wont be going back, I get better service at McDonalds......
OS
Oscar Ibarra
Food and service is always great here. Big portions. Its a must stop for beer aficionados with 101 beers to chose from. They also have mini tours which end with a reward if completed. Nothing to complain about. Stop one time and you will definitely be back. Oh and the menu is very extensive you can find something for everyone.
TY
Tyler Sweeney
Awesome food especially their pizza. Usually able to get right in and seated. Ive never had to wait for more than 15 mins and that was 7 pm on a saturday night. Great menu selection and very reasonable prices. We go here a lot and have never had an unpleasant experience with their food or service.
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Stephen Toothman
Theres a good atmosphere, the food is excellent, the wait is usually short, and the service is great as well. The only problem I have is that the individual pizzas are a bit small and the larges are a bit too big for one person, with no in between for most crust types.
AL
Alex Allbaugh
For starters what restaurant kicks you out? My mother and I went there at 11 and it closes at 1 and the bartender kicked us out because I was under 21.. The hell?! Its not like any us are drinking. Manager will be getting a strongly worded phone call tomorrow.
DA
David Tegeler
It was Kelseys first day and she did great! Thanks for the great service Kelsey. Hope I spelled your name right. I have yet to be disappointed with Old Chicago. Lunch buffet was good as usual. Great variety and great about keeping your glass full. Thanks!
CH
Chris Ceolla
Rude bartenders and unprofessional management. Not recommended. And I have 80 beers accomplished on my beer tour. I will not be completing it even though I put in alot of time, effort, and $$$. After 2 horrible expierances in a row I will not be returning
A
A Private User
Only complaint is the beer is too expensive. The pizza is great, nice bar with 2 megatouches and lots of TVs. They have a "game room" that includes a pool table, pinball machine, buck hunter (open season), silver strike, a golfing game.
DA
Dawn Stacey
My least favorite of all Old Chicago restaurants in OK, KS and IA. Will not be back to this location. Staff dressed unprofessionally and never saw a manager. Order came out wrong twice but it was finally corrected. Disappointed.
A
A Private User
Always enjoyed Old Chicagos pizza and their selection of beers, but after a bartender added a $10 tip to my card, even though I tipped her in cash, I will never go back. Refuse to give money to a restaurant that employs thieves.
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Ryan Greenzweig
Food was good and came out fast, beer service was pretty terrible and they were out of almost everything we ordered. Brand new server for a party of 8 and he messed up the tabs a couple times.
JI
Jimmy Trow
Great experience all the way around. I go there mostly for the beer selection and bar staff expertise. Ask for Nicki or Alysa and theyll guide you accordingly based on your beer preference.