Puerto Vallarta Restaurant
| Address: | 508 Tillotson Avenue, Muncie, IN 47304, USA |
| Phone: | +1 765-288-5825 |
| Site: | puertomuncie.com |
| Rating: | 4.2 |
| Working: | 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10PM 11AM–10:45PM 11AM–10:30PM 11AM–9PM |
Location
Photos 100
Reviews 16
MA
Matthew Reed
Pretty good food and decent service. Definitely one of the better Mexican places in town (Casa del Sol is worth checking out as well). Good portion sizes. Maybe Im picky, but there are a few small complaints. When they give tomato with your meal, its just a slice of tomato, not diced. For every dish. Kinda annoying as someone who likes tomato that I have to cut up my tomato to actually eat it with my meal when they could dice them up beforehand and save everyone the trouble. Their food tends to be over-sauced and/or wet. Not pleasant to bite into your burrito, only to have a puddle pour onto your plate. Draining the better meat before serving would be a big benefit. Also, the quesadillas arent what youd expect, theyre basically just a soft taco, and dont hold together at all (maybe thats a more traditional Mexican style, but not my preference). There has been a chicken bone in a shredded chicken dish, which they told us might happen, after my girlfriend almost choked on it. Wouldve been nice to know beforehand. Service can be hit or miss, but is generally good. Most servers speak pretty good english, but there has been a time or two when communication was difficult with less fluent staff. Drink specials arent a considerable discount, but my friends and I still go there somewhat frequently for margaritas. Free chips and salsa - good salsa at that - is a pretty nice bonus. The taquitos are my favorite dish since they seem to be "drier" than most other dishes. Overall Id recommend this place.
KY
Kyle Bell
DO NOT GO HERE. They are extremely rude and unsanitary. Here were my 2 and ONLY 2 experiences. 1) 2 months ago I went because it was so hyped up, and after I ate my meal with some friends, I noticed a clipped piece of fingernail in my salsa. Touched it after the server said it was just onion.. and it was hard like keratin. It had gunk under it. We complained, and the manager smirked and said to his cashier "charge them anyway". My friend who was paying decided to pay anyway. At the same time, The cashier next to us told her consumer that they were taking way too long to pay. It was an older lady!! How dare them. 2) I went back today because my classmates from my surgical program wanted to go for our hour lunch. The server was nice and made sure our food was correct and all, drinks were refilled BUT When we went to pay, I was the last to pay and she told me that one of my classmates failed to tell Her they got queso on their food (an extra 1.50 maybe) and said that we were required to pay it. None of us even got cheese sauce on top, and they cant force one of us to pay for food we didnt get, but she went ahead and charged my card anyway!! They are so awful rude. Some other things they do that seems awfully wrong include the following: They have a freaking sign that says "we are not responsible for wrong to-go orders. Check your own orders before leaving". What? How can they not care about their own orders. This place is garbage In almost every way.
JE
Jen Smith
If I could give negative stars I would. Ive been a customer of these restaurants for MANY years. Best Mexican joint in town. BUT NO MORE. Staff changes have lowered the quality of service in the Tillotson location far below any kind of acceptable standard. Rude and unaccomodating is an understatement. And when I tried just now to discuss a specific situation with manager Lopita, she simply hung up on me. I tried repeatedly to call back, only to hear screaming fax whistles in my ear and a message that the line was no longer in service. HORRIBLE way to run a business. Staff and employees have always been very nice and polite ... but I guess no mas. Youve lost a long time customer over a refusal to accommodate a long-standing carry-out order, and a very rude staff and management.
CH
Chris Turvey
In Muncie you have two choices in Traditional American Mexican food... Puerto Valletta was the first. The pre meal salsa is alright. The chips are consistent and crunchy...often hot or warm. The service is super fast and while it isnt Taco Bell you can often leave spending just a tiny bit more than Taco Bell due to their frequent coupon offers. Very busy place during dinner and lunch hours.
MA
matt white
My wife and I eat here at least once a week. We love the food and the margaritas are really good too. We love the California Burritos mixed with chicken and steak. The prices are really good considering the amount of food you get. We wouldnt eat at any other Mexican restaurant. We would highly recommend Puerto Vallarta to anyone looking to get really good Mexican food at a great price.
BR
Brianna Miranda
I grew up around Authentic Mexican food as a child and still cook it to this day. but this food is not authentic, its Americanized to the extreme. Yes the portion sizes are large and the food tastes all right. But if you knew what REAL Mexican food tastes like you would not be impressed. But what can you expect in a town such as Muncie?
MA
Mark Bowlin
How is it that the only 2 young ladies working the front desk can ask you your order and read it back twice then give you a completely wrong order then say Im srry would you like to render but you will have to pay for this 1st . Really. Last time we eat there. Thx for screwing up our dinner.
KY
Kyle Mosier
This is my favorite Mexican restaurant in Muncie. They have always had great service and good food at a great price. The portions are very good. They do not slack on the cheese. Haha the chimichangas and the is special are my personal favorite meals.
LU
Luke Kamp
The price point is $8-12 for a decent entrée, but the portion sizes are very large and the food tastes great. The building is a little dated, but dont let scare you away. Also, if it is your birthday, they have a great surprise! Just ask about it.
TH
Thomas Besluau
Great service, good prices, fast great tasting food, delicious queso and margarita, what else could you want? Warning: this places awesomeness is well known locally and some Fridays/Saturdays/holidays can have a bit of a line.
KE
keith willis
IS Special is great. Quit seating usually and quick service. Not AWAYS the best, but sketchy visits are not common, at least not common enough to stop coming. If you like Mexican food you will love this place!
TA
tawsha larue
The wife and I travelled from Anderson to eat here, we dont get to go to Mexican restaurants offten our children are picky. But this is the best Ive had. Food and margaritas. Would come here again.
UV
uvegotnate
Ive been to a lot of Mexican restaurants throughout the years. While my colleagues enjoy it, I find it unremarkable and somewhat overpriced. I will say, they have good margaritas though.
PR
Prop Bender
The food is very good. I think the tomato slice idea is great. All lettuce and tomatoes were extremely fresh. Portion size is just right. Service is 5 star. A great dining experience.
SH
Shanna Hurd
Food was good. Service was pretty good. It did take a while to get the check and pay, but we were there in the middle of dinner time, so I understand. I would like to go again.
LY
Lynette Berry
This is a great place. It is always clean. The servers are friendly. Service is great and the food is always amazing. This is my favorite place to go for dinner in Muncie.
