Asian Express
| Address: | 319 Vertin Blvd, Shorewood, IL 60404, USA |
| Phone: | +1 815-267-7368 |
| Site: | shorewoodasianexpress.com |
| Rating: | 3.9 |
| Working: | Closed 11AM–9PM 11AM–9PM 11AM–9PM 11AM–10PM 11AM–10PM 12–9PM |
Location
Photos 33
Reviews 14
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Meghan Pfeifer
My mother has ordered food from here previously with no issues until today. She has a shellfish allergy and has always ordered the same food there and never had an allergic reaction. Today she had a reaction to the egg rolls (the same egg rolls she has ordered in the past).Her reaction was so severe that she went to the ER. The issue is not that she had a reaction but the fact that NO place in that location or on any menu does it say that the egg rolls have shellfish in them. To make matters worse she called the location and they were EXTREMELY rude and told her that it was her own fault for ordering food from there. They refused to give names of anyone that she spoke to and when she said that she would be sending them her Medical bills he blatantly stated that he "did not care" and that he "has insurance". He told her she could go ahead and call the cops, he once again does not care because he has insurance. The disrespectful nature of this establishment and the employees that work there is appalling. Shellfish allergy is common and the fact that they cannot even bother to note at the bottom of a menu that something has shellfish in it shows a lack of character and care for their customers. I hope that anyone with a shellfish allergy who eats at this DUMP is very careful and that no one has a worse reaction to it than she did.
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Christy Mair
I was a walk in customer. Used the restroom while waiting which was gross, not clean. Terrible food. Ordered Broccoli beef but was given a spicy/sweet beef, had no broccoli. I tried to eat it anyway but the beef was fatty, chewy, grisly. I ordered a broth soup but was given something with mystery meat stuffed dumplings and some kind of pork floating in it. I also ordered vegetable chop suey which was bland and the sauce was like water. Fried rice was like white rice that was stir fry burned with soy sauce. I didnt see any egg or veggies in it like at other places. I ordered rice noodles which were 1/2 inch wide and thick, not the thin angel hair type I was expecting. I ended up throwing all of this food away and will not return to this place.
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Kim Courtright
Reading the reviews about Asian Express AFTER placing my order had me a little worried. However our experience was excellent! Food arrived about 35 minutes after ordering, almost 30 minutes earlier than expected. The food was excellent! Eggrolls had plenty of meat as did the entrees. We ordered the "Dinner For 3". We all ate dinner and will have plenty leftover for lunch tomorrow. The amount of food to cost ratio was excellent. We will definitely order from Asian Express again. One of the reasons we tried Asian Express was that the Asian restaurant that had been ordering food from had started substituting more and more veggies for the meat. This didnt happen with our dinner order this evening.
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A Private User
I used to go to a place in Downers Grove and When I moved to Joliet I just couldnt find a good Chinese food place. I received a Asian Express Menu in the mail I said why not I will try it. I will say I ordered from this place twice and it was the best place I have been to. It smells and tastes great I ordered it I would say about 30min later it was already at my place. Foods great sevices is great I will not go anyware else. I have ordered egg Rolls Sweet and Sour Chicken.5 Crab Ragoons and kung Pao BBQ Pork excellent Food. Well Worth It I cant tell you other Asian Express But this one is 2 Thumbs up
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Andrew Felkins
If I could give 0 stars I would. 1st time shorted 2 egg rolls, sauces, napkins, a receipt, and fortune cookies from our dinner meals. 20 min later than They said they would bet Gave them a second chance. 5 min delivery distance. Told it would be a 40 min wait to get to us. No big deal. Hour and a half later we still have no food. Call to ask them what the deal is and the woman who answers the phone says " next time you come and pick it up. Okay!?" Rude. Late. Inconsiderate.
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Brett Bower
Ordered food for Delivery. Was told it would be at my house between 7:00-7:10. It is now past 8 and I still dont have my dinner. I called at 7:30, asking for an update and all I get is "Its on the way". Called again at 7:50 because still didnt have the food that was already paid for, and got the same answer. I dont care how busy a restaurant is, this is the worst delivery service I have ever gotten from any restaurant not to mention customer service.
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Brandon Paul
Well the wait was 50 min and when the food was delivered we gave the deliverer 40 dollars and the total was 26 dollars. He gave us the food and said He was leaving. Without giving change. Then when he tried to give us change he kept making it wrong. Assuming we were giving him a big tip. Food was good though. Lady over the telephone was rude and hard to understand. Overall not good experience. They are just praying on hungry single guys. Lol
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Steven Loconsole
First time eating here today (7/23/16) Food was hot and fresh and very tasty (Mongolian Beef Lunch Special). Plenty of beef, very tasty chicken fried rice with nice chunks of chicken), a larger than average Egg Roll, and a can of RC cola! Cant beat it for $6.00! I will be returning for more in the future. *Easy in and out of location, just west of Rte 59 on Vertin Road. Steve L
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Osbaldo Tenorio
Been ordering from this place for years. The quality of the food is really bad now. I think it changed from management. Anyways the quality of the beef is super low, It has this nasty old horrid taste. The fried rice is nasty too. This place is going to run itself to the ground if they dont change the quality of the ingredients..
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Holly White
Weve been ordering food from asian express for 3 years and its always been great. But the last 2 times we ordered the food is bland and not good, also when we picked up the food there was two employees arguing with each other while we were paying. Thats not very professional and the food is disappointing now.
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Yadi Lopez
Ordered the lo mein lunch special and it was really delicious! Best fried rice Ive ever tasted. And how much food you get for the price is really good as well. I also ordered their chicken rice soup, and the broth is completely bland! We couldnt even eat it, thats how bland it was.
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Steve Rager
I love there food Its the best. It kinda falls apart at there customer service with the lady who answers the phone. But still will go here because there food is really good. I always get there crab Ragoon, Sweet and Sour Chicken, Egg Roles and diet coke.
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Shaun Matheny
DAVE YOU ARE A JOKE.THIS PLACE IS NOT STUPID YOU CANT TRY TO SAY YOU HAD ITEMS THAT YOU DIDNT.AND IF YOU GIVE YOUR ADDRESS RIGHT THE FIRST TIME PLUS YOUR CARD NUMBER YOUR EXPERIENCE THERE WOULD HAVE BEEN LIKE MINE 5 STARS .DONT BE CHEAP.
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William Maxon
Just ordered food from here for the first time. I have to say this is the best Chinese food I have found in the area. I will be a frequent customer after today. The food was great, and the people friendly.
