Orbit Skate Center
| Address: | 615 S Consumers Ave, Palatine, IL 60074, USA |
| Phone: | +1 847-394-9199 |
| Site: | orbitskate.net |
| Rating: | 4.1 |
| Working: | Closed Closed 10AM–1PM Closed 7–11PM 1–4PM 11AM–3PM |
Location
Photos 90
Reviews 8
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Christina Simonyi
Very disappointed... This year would be my fourth time celebrating my daughters bday at Orbit. The first time I spent over $300 on the private room and it was a nice experience. The service was really great and everything went smooth. A lot has changed over the years, this time the service was horrible. There must be some very unhappy employees over there. First of all what skate center closes from 4 pm to 7 pm on a SATURDAY! Ok fine, I wasnt aware so when I arrived at 3:15 I was very rudely told that I had to order my pizza right away. Fine, I did as told...pizza arrived not even within 5 minutes already cold...gross. And tables were super filthy. So I had to rush the kids to skate for 45 minutes as they were closing at 4pm. Again ridiculous but I played by the rules. So we skated and then we rushed to eat the cold pizza and the brownies I brought in for my daughters bday. I was approached and again very rudely told I could not bring outside food, Oh really? Then why was I able to when we had paid for the private party? I guess you have to spend $300+ dollars to bring in your own bday sweets. We felt very unwanted and because it was already 4 pm we were literally being kicked out. Extremely rude employees or dare I say it was the management there. Unfortunately this will probably be the last time we celebrate anything at Orbit.
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Dan S.
Incredibly rude staff. I was shocked at how demeaning the staff was. I felt unwelcomed. Every aspect of business is shockingly poorly run. One of the members of my group fell and injured herself on the skate rink, and instead of checking to see if she was okay, the "referee" kept yelling at us to get out of the yellow painted shoulder of the rink, complaining we were causing a nuisance by her being on the floor injured! Further every part of their payment system is ill organized and caused many errors and overpayments which made our birthday party encounter numerous problems. Our birthday party reserved tables, but they forced us to move tables every two hours. Do not go here. and definitely do not hold your group event here, you will be treated rudely and they will attempt to over charge you for every single step If this business is not up the simple tasks of organizing birthday parties and keep track of bar tabs they should not offer these services.
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Dani Marie
If you are over the age of 10, and do not have a child under 10, DO NOT come here. The rink is run down at best and if you dont have your own skates, be prepared to rent very poor quality ones. I have wide feet and got seering pain in my foot from 5 minutes of skating. The only thing the cashier gave me was a ticket to get our rental skates. When I went to the manager to see if we could get a refund, as we were there for 20 minutes, he said I needed a receipt. I explained to him that I got no receipt from the cashier and he said there was nothing he could do for us then. The place was filled almost to capacity, so I wouldnt have hurt the profit for the day. The manager, Ron, also said you dont get refunds at movies if you dont like the beginning but my family has went to a movie, walked out within 10 minutes, and got a full refund. I just found that a petty way to try to justify greed and bad buisness practices.
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Jennifer Field
Ive been in the customer service business for 30 years. I cant understand why management is being given bad reviews then justifying them by turning it on the customer and blaming them. First you should appreciate peoples dis satisfaction comments to try & improve your establishment. Instead you blame them. Maybe their experience could have been better. Thats what you want so they come back. 1 negative review can truly hurt a business. Were these people that posted bad reviews wrong? Possibly. Word of advice, dont be rude, cocky or arrogant . They keep your business going. Remember that. Those bad revirws could have been handled so different. you should do what you can to get those customers back. Maybe hire someone who is good with people that could address & fix the repor ... that shows you care about the customers experience and feelings. This too will also increase your business.
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Jackie T
I thought the place was clean and very family friendly. Regarding the previous review: The Center advertises they do parties and need to be booked ahead. People cant bring in their own food, decorations, and beverages. Thats just plain rude.Its understandable just like you cant bring your own food in to a movie theater. Orbits a nice place, I dont see how they make much money for all the fun they offer. I wonder if that woman would take a party of kids in to a restaurant with her own decorations, cake and beverages, especially without a reservation! Thats pretty low class if you ask me. Weve been here a lot with our kids and never once were these people rude to us or our kids (And our kids were pretty rowdy!) So to the previous reviewer: "Dont be such a cheapskate, if your going to have a party plan to pay for it. Be nice, play fair."
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Liz W
Im currently at Orbit. Everything was all good until I went up to the food counter. Im waiting in line and the young guy taking orders allow 4 people get in front of me and another person waiting. I mentioned the situation to him and he got an attitude with me. He told me I shouldve said something when the 4 people walked up. Which at the time I waved at him and the young lady behind the counter at the time this happened. This is my 1st time here. Not a great experience for my 1st time. Maybe my last time if I happen to discover any other rude staff on this visit. This sucks after a long hard day and I thought that Id enjoy myself at a skating rink. Smh.
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Bob Wilson
A lot of skate rinks have a run-down or neglected vibe. Thats not the case with Orbit. The place is well-kept and attractively decorated. They also a full snack bar for kids and a bar area for adults. Skaters can rent quad or in-line skates at a reasonable price. If you are interested in purchasing your own skates, talk to one of their friendly employees at the Pro Shop. Dalton helped us pick out ours and we love them. For those who are just learning, both kids and adults can take Saturday lessons at various skill levels. If youre looking for a fun time and a bit of nostalgia, definitely give Orbit a try!
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Pac-Man
Theyre only concerned about their bottom line! This roller rink does not care about you or your safety! First, they sell ALCOHOL (which is a disaster waiting to happen)! I dont know who thought this was a good idea, for a ROLLER RINK!? Secondly, they disallow CCL; and dont have any metal detectors and armed guards in place to actually enforce this policy! Theres just way too much wrong with the SAFETY of this place! I cant imagine how anyone can feel safe here since they do so much to blatantly disregard the safety of their patrons! Nothing better than having drunk people with guns on roller skates!
