Chipotle Mexican Grill

Reviews 5

A

A Private User

This place is terrible. Ive ordered online (for speedy pickup) 3 times. Every time it has been wrong. This is the story of the latest (and greatest!) mega fail from your neighborhood Chipotle. I got off of work at 615 PM, and called my wife to ask if she would like for me to pick up dinner. She had the idea of getting Chipotle. I was hesitant at first, (mostly because of past fails at this Libertyville Location) but I thought Sure! Lets have a burrito. I placed my order on the Chipotle App for iPhone at 620 PM. My order was finished, and I was given the time to pick up my order was 640 PM. Perfect timing, because I work 30 minutes away from my humble abode, and I can get to Chipotle in 20 minutes. I arrive at Chipotle at 640 exactly. I walk in and tell the teenager Im here to pick up an online order. He asks my name and I tell him, Its Derek. He tells the 4 employees that are working Online Order Pickup for Derek. He tells me to go to the end of the counter and pay. I paid with my debit card and the girl behind the counter gave me (what I thought was) my bag. I return to my car and finish my trip home. Upon arriving home I pull the burritos out of the bag, and to my surprise the burrito has the words DINGLE BERRY scrawled on it in Sharpie. Way to keep classy Chipotle. I call the restaurant, and have the pleasure of dealing with who I can only assume is The Manager. His voice is reminiscent of the grownups on the Charlie Brown Holiday Specials. I tell him that Ive received the wrong order. He tells me, WAH-WHA, WHAH WHA WHA. Bring it back. He then hangs up on me mid response. Again – Chipotle keeps it classy. Just what I want to do. Get back in my car, drive back to Chipotle and receive my correct burritos (without the words describing a delinquent partial turn which grasps anal shrubery caushing brownish crust to accumulate in ones boxers written on it). Alas, I start the journey back. Once I arrive I take out the Dingle Berry Burrito and place it on the counter. I tell the gentleman working there that Im pretty sure this isnt how you spell my name. He laughs and says “Yeah....” The Charlie Brown Teacher Manager then comes out and says “WHA WAH SORRY”. They then hand me another bag, and I ask them what it contained. They told me (1) chicken burrito and (1) barbacoa burrito. Fasten your seat belts – this is incorrect AGAIN. I ask the idiot behind the counter “Would this be easier if I start at the beginning of the line and walk you through my burrito orders?” THEY TELL ME YES. Oh how over joyed I am. I start at the top of the line (now wasted well over a half hour of my time ORDERING TWO BURRITOS), and make sure that my burritos are correct. My burritos are bagged for me and the manager says, “Can I make you another burrito on the house?” Are you on drugs? I can barely finish one of your behemoth burritos. What am I going to do with another one? A doorstop? A tool for bludgeoning? This Chipotle is run by numbskulls. The people there dont care about anything. I mean I just spent 20 dollars on (2) burritos – the least you could do is get my order correct. WOW DREAM BIG. Thank you Chipotle of Libertyville – whats that sound? Oh its you being destroyed on Yelp.

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Mary Schuller

I ordered the Chips and Salsa Spread from the catering menu for a family get together on Memorial Day. When I arrived to pick it up my stress level started to soar because I could see there was a problem by the way the employees seemed to be avoiding eye contact with me. A young man came forward and very apologetically explained the order had not been communicated to them. He addd that the staff was in the process of putting it together and my wait would be less than 15 minutes ( which I felt was unlikely given the quantity of food). However as I watched, every person behind the counter was clearly in "hustle mode". Having worked in a service type industry myself for over 30 years, I find it difficult to be the complaining obnoxious customer because I understand this kind of thing happens. This individual (I should have written down his name; believe it was Roland, Raymond or Ramon??) turned a negative situation completely around. The order was ready in less than ten minutes, I received a very satisfactory credit and he even loaded everything into my car. I had experienced a level of customer service far beyond what is typical today. As a result of his actions and his genuine concern, I am now a lifetime Chipolte customer. The food was superb and everyone at the gathering was equally impressed when I told them of my experience

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Alex D

Every time I go to this Chipotle Im disappointed. So much so that most of the time I just drive an extra 10 min to the Chipotle in Vernon Hills. The steak at this Chipotle is the worst Ive ever had (every piece of steak is fatty and doesnt break apart in your mouth). On several occasions the rice is not fully cooked and basically not edible. Every once in awhile I will give this Chipotle another chance thinking they have learned something or went through some sort of training, and every time I eat there Im disappointed. I get Chipotle probably 2-3 times a week for lunch and I think from now on I will be driving the extra 10-15 min to get a great burrito from the Vernon Hills location. On top of the bad food this Chipotle serves, the staff ignores the customers ordering food and just dont seem to care.

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Jessica Kouba

Not only did they mess up all 3 bowls we ordered... We even filled out the fax form with what we wanted and they still couldnt get the order right. We regularly fill out the form and bring it in instead of faxing it over because our food is always cold and the order is always wrong. Since bringing in the form we have had no issues until today. The girl behind the counter gave us a hard time because we didnt "fax" in our order... Then she messed up and when we told her it was inncorect she aggressively through out the messed up bowls and started again while be extremely rude about it and still messed up the order even thought she had the information in front of her. Terrible customer service!!!!!!

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Lester Dodson Jr

This just happened on 6/1/2016. While observing the customer before me having her burrito being prepared. I noticed that the guacamole was dis colored to a point where I felt that it was severely spoiled. When I got closer to the guac container I requested that the server replace the guacamole with a new batch (It was dark brown and black around the edges). She did. To my amazement, she dumped the bad guac onto the fresh guacamole. When I asked her why, she stated "We dont waste guacamole!" Read what I just wrote and tell me if this makes any sense! The Libertyville Chipotle has no problem putting your health at risk. I will never eat Chipotle ever again. Anywhere!

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