Chipotle Mexican Grill

1556 Butterfield Rd, Downers Grove, IL 60515, USA

Address:	1556 Butterfield Rd, Downers Grove, IL 60515, USA
Phone:	+1 630-576-5030
Site:	chipotle.com
Rating:	3.8
Working:	10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM 10:45AM–10PM

Location

Photos 96

Reviews 34

Kathryn Stepp

This is by far my favorite Chipotle ever. Im not sure if Ive ever met the manager, but Id like to thank them for their hiring practices, and here is why: When I got to a Chipotle, I like to have a little fun. Since I eat anything and everything put in front of me, I dont ever actually place an order. I just tell the first person to "surprise me". I try to do it in a fun way and explain they know best and under no circumstances will I be upset with their choice. Ive had some pretty unique (and definitely not on the normal menu) meals made for me this way. Now nationwide, about 50% of the time I get a confused look at this point, sometimes with an outright refusal to make my meal unless I tell them if I want fajita veggies or not, etc. I chalk that up to someone scared they will upset the giant in front of them with an incorrect choice. I have never been upset. One guy tried to keep me on my toes by filling the whole bowl with just salsa... I took it in stride, admitted that I was indeed surprised, then ordered a bag of chips and went to town. Good times by all. But I digress. This store Id say has close to a 90% fun ratio. Almost never do the employees get confused when I tell them to surprise me, to have fun with it, or ask them to dance with me while they make the food. I cant phase them. Its awesome. The turnover rate makes it difficult for them to always remember me, but its ok, I love going there. So as I said Id like to say CHEERS to the hiring manager, who I am sure is responsible for hiring employees that are actually capable of thinking for themselves and not just robots putting stuff in a taco.

Jimmy Peterson

This Chipotle just opened up and it looks pristine inside. All the staff was exceptionally friendly and attentive! I came here because I had to leave my car at the shop and it was within walking distance. I told my story of how I had to walk in the snow and my car being out of commission to the girl making my meal. When I went to pay for my meal, the cashier told me it was on the house and that she hopes my day gets better. I couldnt believe it! I almost cried. This Chipotle went above and beyond for this customer and Im so grateful for that. What a great crew!

Jaime B

The place is nice, but people are right you are not getting an over flowing bowl of anything. The food is just as good as anywhere else. The real big bummer is the parking. The location just sucks because it is right at the entrance and people are so busy getting in and out they dont care to stop. The workers are fine and always seem friendly enough - but I try to be friendly to people cooking my food. Cause you know why shouldnt you.

Myoungah Choi-Sparks

Ordered a burrito bowl and found a nasty bug in the food. When I took it to the counter their reaction was very disappointing. They looked at me like what do you want us to do. No apologies. They offered to make a new plate but I was already grossed out and I didnt feel safe to eat their food. Also, the manager knew what happened but didnt even acknowledged me or say anything.

Steve Mastny

A Chipotle which does the trick for burritos and tacos, and vegetarian and vegan friendly like all Chipotles. For some reason though, the food typically isnt quite as tasty here as it is at other area Chipotles. A fine place to stop if youre nearby / its convenient, but if you have a choice of Chipotles, choose another.

Dane Lyons

The food is good but they forgot my chips when they gave me my bag. Being at work, I sent a coworker back to get the chips that had been forgotten and they gave me a miniature bag. I dont have time to go back and get what I actually pay for, I will be happy to take my business to the chipotle the other direction.

Erica Stewart

Service was extremely slow, they skimped on portions, meat was dry, and tortilla was not cooked properly. Im always afraid to send food back so we just ate it with total dissapointment. Two burritos & 2 Sodas = $22, total waste of money!! The mens bathroom was unusable...totally disgusting!!!

Kartheek Chandra

This Chipotle is like everyother Chipotle but the only issue is it is busy all weekdays. So if you are planning to have lunch on a weekend prepare to stand in the queue for 15-20 mins. Because of this rush hour sometimes you might not receive adequate attention from the servers.

dan

Nice good food, friendly staff, modern style interior design with tall ceiling feature, just like all the other chipotles. And it seems like the serving size is smaller comparing with the stores from Chicago.

Ethan Stewart

Worst Chipotle Ive ever been to. They didnt cook the tortilla long enough, were skimpy on everything, and it was ridiculously slow. The bathroom was horrendous almost threw up it was so disgusting.

Lauren Fennessy

Ate there today and had a great experience. The employees were great and so nice. They even gave me my food for free and Im not even sure the reason, but I really appreciate it!! Thanks guys :)

Pat Lynott

Just landed off flight from Ireland and had our first meal here. Three well filled burritos were consumed by the weary travellers. Friendly staff and tasty introduction to our vacation.

Stuart Bleeden

Nice location in the middle of office and business zone, creating good buzz around lunch time and at rush hour. In between is nice and slow, but with the same zippy service.

Jim Hetzel

I love chipotle. And I love their food. This particular location seems to be very stingy with all of the ingredients. The staff is very friendly though

hemant verma

I was shocked there when i saw in kichen one girl worker was making white rice but she was eating rice also at the same time

Peter Barot

Generally its good staff but today I feel worst customer service ever. Who was making my bowl very bad experience.

Matt Couse

Standard Chipotle but doesnt honor our Military and Veterans with a discount like other locations.

Hester Washington

Never had an issue here at this Chipotle. Love this place and the workers are very nice.

Mike Lo

Food is good tasting but if i wanted a quick cold meal I would have gone home for lunch.

tim livingston

great food. best Mexican fast food. great service. always friendly and very helpful.