Big Apple Pancake House
| Address: | 1425 Western Ave, Chicago Heights, IL 60411, USA |
| Phone: | +1 708-747-7970 |
| Site: | bigapplepancake.com |
| Rating: | 4.4 |
| Working: | 6AM–3PM 6AM–3PM 6AM–3PM 6AM–3PM 6AM–3PM 6AM–3PM 6AM–3PM |
Location
Photos 100
Reviews 7
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yvette johnson
Ok let me start off by saying Im in customer service/Relations. So when I say that I know the importance of giving and receiving good customer service! So I took some of my family members to this restaurant,That I personal have been to a few times when I come home to Chicago to visit. The food and service has been up until this visit good. Now on this date 6/14/15 we where celebrating my sister being newly Engaged and decided to patronize the Big Apple Pancake house thinking that I would get the same quality of food & service that I have gotten in the past! Well far from it! They were busy,that is no reason to slack on good service because your busy!Thats something you should be prepared for.So 1st the waitress keep feeling the need to tell us when we asked or ordered extra this or upgrade to a certain food item the price w/an attitude! so after a few times of that I had to let her know "we didnt need her to keep doing that"! Whatever it is were ordering we can more than afford to purchase! But thanks for the Constance update on the price! 2nd since I was treating and stated that to the waitress early on to give me the bill you would think that my order of all should have not been compromised! Anyway the eggs I asked for scrabbled med w/american cheese mixed in,came back w/no cheese! I sent that back than I got eggs with cheese that was underneath the eggs,so at this point I just didnt even eat the eggs! Sidebar she asked for the Org: no cheese back and it look those were the same eggs just shredded cheddar at the bottom of the eggs! 3rd some of my family said their food was barely warm when she brought it out but,did not want to complain and didnt want me to complain because they know how Iam especially when it comes to good service and Im spending my! But who isnt! So I went up to the manager John I believe is his name very professional and Empathetic to the fact they were busy and the waitress seemed over whelmed but,That is no reason to ever slack on quality of service and professionalism! And check what this idiot says to me "we you sent this back twice which was not true and proceeded to tell me how expensive eggs are! Really! Did you all not make a conscious decision to be in the "Restaurant business?! Then he went to tell me there was no way the food was barely warm when they got it to us as soon as it came up! Again I say Really?! since he wasnt the person who brought the food to us and the fact they were crazy busy is there not a possibility that the food didnt get to us right when it came out the kitchen?! As far as sending the eggs back a couple of times thats a no go on my be half,As much as I eat out if something comes back wrong after the 1st time and they/I send it back! I will not eat it and have it removed from my bill because I know what can happen when a waitress/cook gets frustrated when you continue to send something back even in the most high end of places! You will not be adding any "special sauces or ingredients" to my food! So in short he removed the eggs the bill was like $78/$79 something like that, I left her an $8. tip which was a little less than 15% which she didnt deserve but,Hell she works minimum wage and lives on her tips. Again Im in the service industry my clientele is just way higher end and my Gratuities start at 20%. So even though she was frazzled, had an attitude and the food was not what it has been in the past which is why we came there in the 1st place. I couldnt just not leave nothing when Im so fortunate. As an manager he should have discounted something for the below par experience we had! Oh and by the way we werent the only with issues just as we were leaving another group of people ask to speak to Management experiencing similar bad service! In short the majority of business appears to be people of Natural color not the fake tan! So dont take that money being spent in your restaurant for granted! Me personal I will take my money somewhere else! there are too many good breakfast places in Illinois! And you never know "Who" is patronizing you! I
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Asya Pierson
THE MANAGER IS RUDE! Came in at 7am on a Friday morning.. Our sever was so nice! She took our order and our food was great.. Why I gave one star Is because of what happened soon after.. Me and one of my friends came in for breakfast and we were giggling about what happened the night before.. A short white guy comes to the table and says exactly this "hey, either you guys keep it down or Im going to have to ask you to leave.. Id honestly prefer for you to leave." Me and my friend looked at him like "are you kidding me?!" He then proceeded to say "Im very serious" .. So I told him "no, were not leaving.. Who are we bothering; theres nobody here?!" As he walked away he said "keep it down or leave.." Im like thats not how you talk to people.. Im not upset about the fact that he told us we were too loud, it happens.. My issue was how he went about doing it and throwing his 2 cent in the mix.. Take communication classes and learn how to talk to people.. There were two other booths filled in that restaurant meaning that if you as much as drop a spoon its going to sound louder then if were packed on a regular day.. I didnt appreciate that at all..
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Millie A.
This place is not good. Every time Ive been there, they messed up my order and acted like I was inconveniencing the to fix it. Im pretty easy to please, but its ridiculous after the 5th or 6th time. The owner is also rude to patrons. He seems to think hes doing you a favor by allowing you to eat at this place. He wouldnt even allow a customer to bring in her service dog with her. That was my final straw. Spend your money elsewhere.
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Darryl Hawkins
I come here often with my family and friends. Great food for a very reasonable price. Staff is always friendly and the atmosphere is warm and inviting. Even on busy weekends they tend to get you seated in a reasonable amount of time. Definitely one of my favorite go to spots for breakfast. They also serve lunch but even at lunch time I always order breakfast meals.
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Briana Glover
I love this place. I eat breakfast all the time. I have business meeting there because breakfast is always on point. My family orders different food and we have never been disappointed. Sometimes I cant eat all the food and I have to take a to go bag home. I would recommend this place for breakfast on the Southside!
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Red Louden
Ive been there twice their club sandwiches are very fresh and good also their pancakes and corned beef hash is great the pricing of their food is very reasonable thats clean hospitality is great love it I have to take my daughter Ive been there twice I havent taken her shes been bugging me about it LOL
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Caprice Campbell
The food was great until i found a big black hair in my gravy. Told the waitress and she goes o okay, and walks off. Then comes back and says do you need a container to go. Ummm no i dont. So if i hadnt found the hair they wouldve gotten a 5 star rating but no i didnt get to get to the second biscuit.
