Hamburger Heaven Express
| Address: | 3001 S Archer Ave, Chicago, IL 60608, USA |
| Phone: | +1 773-801-0012 |
| Site: | hamburgerheaven.ordersnapp.com |
| Rating: | 3.8 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 79
Reviews 12
AL
Alex Carter
I am NOT happy with the service or efficiency of this place. Ive ordered here a few times before and this time was by far my worst experience. I ordered a sandwich with fries and fried ravioli and only sandwich and fried ravioli were in the bag. I called as soon as I saw the fries were missing to the restaurant. A very disrespectful young lady answered the phone and, for lack of better words, said there was nothing she could do. I requested to speak to a manager who then told me that there were fries in my bag because he saw them in the bag and that he didnt have my information (which he could have requested from me since I was in the phone) so he couldnt do anything about it either. I requested his name and he told me that there was nothing he could do because he also had to cook the food and put the phone down. As if it was MY fault that he is understaffed and that my items, that I paid for, were not in my bag! I do not plan to order from here ever again!
AN
Andrew Duback
What you should expect for a greasy spoon fast food place ... And a good one at that. Have gotten breaded steak (came with marinara or some sort of red sauce) and a Phill cheese steak. And root beer milkshakes are on point. French fries are great. Usually a wait 15 minutes long depending on how busy. There are plenty of delivery options here. Call in. They do GrubHub, Yelp delivers... Just be patient on delivery. Best option is call in and pick up. Not much room to sit but if youre solo or with a friend then u might be able to grab the island bar by the window. Also: they have breakfast options and are open 24/7. To be honest this is usually the only option and it does good for itself. Not the most healthy food but did you expect that?
NA
Nat Speaks
NEVER ORDERING AGAIN!!! The service I got today was horrible. They completely ignored my special instructions which were to cut all of the sandwiches in half, and no ice in my drinks. The food came with salad dressing and not mayo it was globbed all over. I had to scrape all of that salad dressing off of my italian beef. Im no longer going to use this app because Im no longer going to order from this place. By the way the order total was $27. It wasnt a small or cheap order. Two days ago I ordered from them as well. They said my food will be delivered within an hour. The food came an hour and 23 minutes. And that order was over $20 as well. I gave them a second chance today... I shouldnt have done that.
JE
Jessica B
I Will never order from them again. Placed my order at 3:15pm. At 3:55pm I got a text saying that my food was ready and on the way and would be there between 4pm and 4:10pm. At 4:30pm I called the restaurant and they said the food was on the way. At 5:10pm I called and cancelled the order. I understand its Christmas and it sucks to be at work, but if you are super busy and cant even get near the estimated delivery time, the considerate thing to do would be to contact me with an updated delivery time. By the time the food would have gotten to me it would have been cold.
SA
Sara Judd
I have ordered from here multiple times very good food. Ive tried the patty melt, the breakfast, the wings and so on and have never had any problems. There was a time where my delivery took over an hour and a half. I was quite upset and my food was cold. I called multiple times to see where my food was and a very rude young woman answered the phone and we got into a argument due to her ignorance. I politely asked for a manager and was told there was nothing she could do and the owner would be in till the morning time Other than that Ive had no problems
BR
Brian Morris
The family & I enjoy Hamburger Heaven every couple of weeks for over 10 years (most of which at their prior location). Its a little hole in the wall, sure. But the burgers are juicy and the price is right. I challenge you to find a better burger for the price... I challenge you to find better burger in the neighborhood. Everything is made to order, and the fires are cut on premise. Really good daily specials (3 burgers for 10 bucks!) and a menu that everyone can find something on. Be sure to try the onion rings.
MA
mary day
I had ordered a Italian beef sandwich and a shake. Now I just recently just had surgery on my knee and cant drive so i ordered some food so i could take my medication. I received a call over am hour later not to tell me my food is here but to tell me that there driver didnt come in and I could pick it up if i want to. I have worked in the food industry and this was horrible costumer service. This isnt the first time this has happened. I live in the neighborhood and like the food. Need better customer service.
NY
Nycole Hampton
The other day I needed, yes needed a gyro. It was on New Years Day so not much was opened for delivery but thankfully this was. They were quick and affordable which was nice. The fries were really good. Fresh cut which I absolutely adore. The gyro wasnt very good. Seasoned strange or maybe just a strange meat. Just didnt have a good flavor to it at all. Thankfully Im going to attempt to avoid fried foods for awhile while I try to detox so I wont need to be ordering from here again.
ST
Steve Mastny
A burger shack that has managed to retain its charm. Not sure how long this place has been here, but it seems timeless. An excellent stop for a late night bite to eat. The fries alone warrant a five star rating, transporting me back a few decades to when I was three or four years old and my aunt used to occasionally take me to similar establishments - the taste is just the same, and hits the nail on the head for what French fries at a place like this ought to taste like.
JO
john jackson
Worst service ever! Placed an order for delivery and when I received the order, it was incorrect. I called the place and the person that answer was very rude, put me on hold to wait me out so I would get frustrated and hang up. I didnt. After waiting for 7 minutes, she picked up the phone and seemed shocked that I was still on the phone. Then proceeded to call me a liar, in other words. I enjoyed the food but I will never patronize them due to their service.
NA
Natasha Nelson
Never had a problem with them they are always packed for a reason. I order Italian beef all the time and have never had salad dressing on it so that guy is lying!! They havw great deals everyday they have 3 for $10 specials and are great $1 coffee always fresh and delicious. Never had one complaint and we always have special orders with 6 kids and always have them correct and she marks them so we know whos is whos!!!! Amazing !!!!
GI
Gianna Cumba
I would give this place 0 stars but unfortunately it doesnt allow that. Their customer service is horrible and the way they run their business is even worse. We order our food through postmates and didnt receive half our order and when we called they said they didnt have a receipt of our order and we literally placed the order 20 minutes before. I wouldnt recommend this place to my worst enemy.
