|Address:||4969 W Broad St, Sugar Hill, GA 30518, USA|
|Working:||10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM Closed|
If i could choose no stars i would. STAY AWAY. I had planned a party with Nancy the owner over a month ago. Although it should have been a red flag the lack of communication she had with me after our first initial meeting I continued to trust in her that our daughters tea party themed birthday party would indeed be everything she had promised and we had wished for. Fast forward to a day before my daughters birthday party. I call because like i mentioned above there is zero communication and wanted to confirm everything we had planned for the party only to find out from an employee Nancy was gone for the weekend. I told the employee I needed to speak to whoever was handling our party in the morning. A "manager" , Jennifer, calls me back and has only 2 things on our menu and 3 girls coming! So of course I inform her that is nothing that Nancy and I had talked about. After going back and forth with Jennifer she informs me that IM LYING to her about our menu and our amount of guest?? If my daughters party wasnt less than 24 hours away I would have canceled right then and there. So I tell Jennifer I need to speak to someone else so I speak to a Barbara who was not any better. I have to then leave work and go up there so we can compare notes. Barbara was very reasonable at this point and was eager to help us make this work. Jennifer on the other hand was still nasty and rude. But I blew it off because everyone has bad days. So now its party day. I go in and tell Jennifer what a beautiful job she did and thanked her very much. She smiled and said youre welcome. Everything is going great until 2 parents from our party inform me that Jennifer and the other server were being very rude to the little girls. I didnt want to say anything till the very end so I could handle the situation after our guest were gone. So because the venue is very small and our table was closest to the door we had to open and close the door a ton...Barbara comes up to one of our guest and says "Are we turning away guest??" I was appalled at how rude these employees continued to be for the entire party. In the end we needed to pay our remaining balance and informed Jennifer of this and she looked at us and said "Pay your balance and get the he** out!" Infront of all other costumers and guest, couldnt believe that this place condones this kind of treatment to their guest. I am so embarrassed to say I had a party here..their costumer service is a negative zero. Im all about supporting small buissness but this is one place I will no longer visit and neither will any of my guest they were just as shocked as we were.
I was an out-of-town visitor to Sugar Hill Bakery and a week after my visit, I noticed a second charge on my credit card that was not for my bill. I called and left a message with someone for a manager to call me back…never received a return call. I called again today (three weeks after the date of service) and did get to speak to a manager or the owner, Im not sure which. Im going to assume the owner…if this was a manager in my business, she would be seriously reprimanded for what happens next. She was not willing to refund the charge because she said then there would be a meal left unpaid for and she had to make a profit. So…my card was charged when I did not sign for it or agree to it. I understand that mistakes happen, but mistakes like this should be rectified by the business despite if profits are lessened by $28 that day. In trying to get my point across that it is not my responsibility to make sure that the meal is paid for when my card was charged a second time (isnt that fraud if I didnt sign?) the person in whom I was speaking to…wait for it…actually hung up on me. I tried to call back several times with no answer. I find this all pretty unfortunate that a company will not take responsibility for their error...never even an apology for the inconvenience. I would have loved to spin this and given the bakery a positive review...even with a mistaken charge, they provided great customer service and corrected their error happily. Sidenote...who hangs up on a customer??
Brides Beware!!! Nancy will promise you great things but will change EVERYTHING!!! At our initial meeting she told 4 of us that she could offer great Desserts,Flavored Coffees and a Beer/Wine cocktail hour for $50.00 per person. She stated she DID NOT charge a facility fee and the ceremony could be performed in the Secret Garden with the help of her staff..etc.... She gave us all hugs at the end of the meeting... On the second meeting with the newly appointed planner...They added a $2000.00 facility charge!! My future daughter in law called me in tears. I called and informed her that is not what the initial agreement was and that she needed to talk with Nancy. Tammie called back and said they would honor the initial agreement of no facility charge....Several days later she sent an email to the Bride to Be stating that all they could offer at the $50.00 price per person was ham and cheese biscuit, donut holes, water and lemonade...the cost for the Beer and Wine will be and additional charge of $8.00 per drink estimated at 4 drinks per person at $1600.00....In the end the total estimate for a Wedding at THIS bakery was $8442!!!! Regards from Tammie the Planner.. 4 witness heard the initial verbal agreement and They still backed out of everything promised... STAY AWAY!!!!!!!!! All you will get are HUGS and LIES!!!
I want to like this bakery. It is locally owned and is very cute. Unfortunately the staff are not trained well and the owner hides in the kitchen, rather than be the face of the business to the customers. She hires sweet high school or college students but does not properly train them. I left Great Beginnings across the street with my toddler for an after school treat. But the staff couldnt answer simple questions of flavors, prices, etc. I finally just pointed at two treats so we could leave. It took two staff members and the owner in the kitchen to box the treats and verify how to ring up the treats. It was frustrating to have the process take 20 minutes. The truffle was covered in powdered sugar, which does not make sense for a toddler to eat and the macron was hard and stale. This is my third time here and it is so unpredictable. We will not be back.
Loved the decor and was so excited about visiting this place. Unfortunately when my husband and I arrived it took a long time to get our drinks and the service was slow for having so few tables seated. I enjoyed my chicken salad sandwich. My husbands French dip on the other hand was smothered in horseradish and it ruined the dish. All of the sandwiches are also served with field greens tossed in a vinaigrette. For 10-12 dollars a sandwich at least make it a house salad? I would understand if these were large sandwiches but they are not. The restaurant was also uncomfortably humid and hot inside. Its 80 plus outside and Im not sure it was much different inside. One thing I will compliment was the thank you card as the bill. That is a nice little touch. However, I will probably not be returning based on our impression with service and our food.